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Atera pros and cons

Vendor: Atera
4.6 out of 5
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Pros & Cons summary

Atera enables remote work, saving clients substantial travel costs and provides shared libraries and automation for heightened efficiency. Its alert system generates additional revenue by enhancing service offerings, while its automation tools increase service delivery speed and precision. With affordability likened to an extra employee for about $300 a month, Atera is incredibly cost-effective. However, improvements are needed in chat solutions, product integration, and mobile device management, along with reporting, user authentication, and security features.

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Prominent pros & cons

PROS

Atera is recognized as a top tool for IT management, significantly enhancing the efficiency and effectiveness of service provision.
Atera facilitates significant cost savings by allowing remote operations that avoid unnecessary travel and expenses, beneficial to both service providers and clients.
Shared libraries in Atera, such as the Script and SNMP Template Libraries, encourage community collaboration and knowledge sharing, enhancing task automation.
Alerts and monitoring features in Atera help maintain continuous client engagement and foster additional revenue streams through proactive service management.
Atera’s remote access features and automation tools greatly increase operational efficiency, allowing for quick problem-solving and maintenance, which is particularly valuable for large-scale deployments.

CONS

Having more freedom to perform identity access management would be great.
Chat solutions need improvement to provide support to customers without connecting them to a computer first.
Billing module's standard layout is too limited for specific needs.
Mobility needs enhancement for functionality on iPads, iPhones and similar devices, including an agent for monitoring and management.
More granular control over technician roles and better IP asset management are needed to manage assets beyond devices.
 

Atera Pros review quotes

KB
Mar 22, 2021
It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.
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JC
Jun 8, 2021
There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.
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DL
Mar 22, 2021
Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.
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Buyer's Guide
Atera
December 2024
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AV
Feb 22, 2021
Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.
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CB
Mar 18, 2021
We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.
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AZ
Jun 17, 2021
I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.
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DM
Mar 9, 2021
I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.
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JC
Nov 3, 2020
Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.
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EC
Apr 30, 2024
Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions.
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AA
Jul 3, 2024
Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them.
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Atera Cons review quotes

KB
Mar 22, 2021
I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.
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JC
Jun 8, 2021
The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client.
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DL
Mar 22, 2021
They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.
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Buyer's Guide
Atera
December 2024
Free Report: Atera Reviews and More
Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
AV
Feb 22, 2021
It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.
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CB
Mar 18, 2021
The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.
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AZ
Jun 17, 2021
There is definitely room for improvement with its automation capabilities.
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DM
Mar 9, 2021
The billing module has a standard layout which is too limited for my needs.
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JC
Nov 3, 2020
The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer.
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EC
Apr 30, 2024
There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation.
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AA
Jul 3, 2024
Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices.
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Product Categories

Product Categories
Remote Monitoring and Management (RMM)
IT Service Management (ITSM)
Patch Management

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Product Categories

Product Categories
Remote Monitoring and Management (RMM)
IT Service Management (ITSM)
Patch Management

Popular Comparisons

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NinjaOne vs Atera Logo
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Kaseya VSA vs Atera Logo
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Datto Remote Monitoring and Management vs Atera Logo
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N-able N-central vs Atera Logo
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