Quest KACE Systems Management Appliance and Atera compete in the endpoint management category. Quest KACE takes the upper hand with its focus on integration and comprehensive functionalities, though Atera excels with cross-platform capabilities.
Features: Quest KACE Systems Management Appliance provides tools for quick deployment, automated imaging, and extensive asset management, ensuring efficient and scalable operations. It integrates seamlessly into existing IT setups, enhancing functionality. Atera offers cross-platform support, robust remote monitoring capabilities, and versatile automation tools that boost proactive management. Its intuitive interface makes IT management streamlined and straightforward.
Room for Improvement: Quest KACE users report challenges with scalability and complex task simplification as well as issues with automatic updates and patch management. Atera could enhance its mobile device management and improve integration with other products. It also needs better customization for ticket automation and user authentication to broaden its appeal.
Ease of Deployment and Customer Service: Quest KACE supports diverse deployment options with on-premises and cloud solutions tailored to corporate infrastructures. It is known for strong customer support, although variability in response times has been noted. Atera primarily offers cloud-based solutions providing flexibility and ease of deployment, coupled with high-quality customer service and competitive response times.
Pricing and ROI: Quest KACE is more expensive, justified by its extensive functionality and centralized management, achieving ROI through improved IT productivity. It uses straightforward endpoint licensing. Atera offers a predictable pricing model of charging per technician, benefiting startups and small businesses looking to scale efficiently without significant cost burdens. Both offerings are designed to cater to their respective user bases while delivering substantial ROI through operational efficiency and resource management.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform
What can Atera do for you?
Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.
KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.
What are the key features of Quest KACE SMA?Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.
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