Atera vs Kaseya VSA comparison

Atera and Kaseya are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #3 with an average rating of 9.0, while Kaseya is ranked #2 with an average rating of 7.6. Atera holds a 12.4% mindshare in RMM, compared to Kaseya’s 7.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 84% of Kaseya users who would recommend it.

Atera

Read 15 Atera reviews

2,482 Views
1,518 Comparison Views

93% willing to recommend

Kaseya VSA

Read 31 Kaseya VSA reviews

2,302 Views
1,038 Comparison Views

84% willing to recommend

Atera

Kaseya VSA

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Kaseya VSA and Atera compete in the remote monitoring and management (RMM) solutions category. Kaseya VSA has the upper hand in advanced features and scalability, while Atera is preferred for ease of use and simplicity.

Features: Kaseya VSA's valuable features include comprehensive automation capabilities, patch management, and extensive reporting tools. Atera's valuable features highlight all-in-one functionality, seamless integration, and an intuitive onboarding process.

Room for Improvement: Kaseya VSA users suggest improvements in system stability, performance, and user interface. Atera users point out the need for more advanced features, enhanced mobile support, and deeper reporting options.

Ease of Deployment and Customer Service: Kaseya VSA offers a structured deployment model but may require more setup time. Customer service is considered responsive but sometimes slow. Atera has a quicker deployment process and more accessible customer service.

Pricing and ROI: Kaseya VSA involves higher setup costs, justified by users who leverage its comprehensive features for a good ROI. Atera's lower setup costs and subscription model ensure clear ROI, especially for smaller businesses.

To learn more, read our detailed Atera vs. Kaseya VSA Report (Updated: December 2024).

Buyer's Guide

Atera vs. Kaseya VSA

December 2024

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Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

3rd

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (14th)

Kaseya VSA

Ranking in Remote Monitoring and Management (RMM)

2nd

Ranking in Patch Management

5th

Average Rating

7.8

Reviews Sentiment

3.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 12.4%, down from 14.7% compared to the previous year. The mindshare of Kaseya VSA is 7.8%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Chris Bashlor

IT Managed Service Provider at Principal PC Consulting, LLC

Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location

When it comes to ease of use and the user interface I would give Atera a nine out of 10. The platform responsiveness to everything is solid. The updates Atera has put out have been second to none. Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do. Atera provides ease of access to all devices no matter where they're located. It makes no difference if the client is in a work group or if he is on a certain domain. Atera enables me to access our clients' devices with ease and to provide them with feedback across the board. It benefits both me and my clients. When it comes to pushing out anything, such as antivirus features, it's second to none. As I'm more of a hands-on person, I visit many of my clients. Often, while visiting a client site, another client will call. With Atera, I am able to remotely handle whatever needs to be done to his machine, be it installing a printer or helping with a password. When a client calls and needs something handled quickly, Atera is a big help. On a daily basis, it saves me time and approximately seven to 10 hours per week. Were I not always going around to all my clients, it would save me even more time.

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Ben Blissett

Principal at Affinity Technology Group

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is reliable, and when it is working, it works without issues."

"I would say it's the number one tool for all ITMS."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

More Atera pros

"The solution was scalable."

"Kaseya VSA's best features are auditing and reporting."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."

"The remote support is the most valuable aspect of the solution."

"The ease of access and ease of use was great."

More Kaseya VSA pros

Cons

"Customization could be improved."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"The solution is scalable. However, in the past, we did have some issues."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"Having more freedom to perform identity access management would be great."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

More Atera cons

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"I would like to see improved virtual infrastructure management."

"The solution is hard to use at first until you understand how it works."

"The stability of the solution is good but it can be improved."

"The deployment process could be better."

"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."

"The audit and KNM tools could improve."

"The user interface is somewhat outdated."

More Kaseya VSA cons

Pricing and Cost Advice

"Pricing is my favorite part of it. It was per user, not per client."

"Atera happened to have the best pricing model."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"The price is reasonable for what we require."

"The solution cost approximately $200 Canadian per month."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

More Atera pricing and cost advice

"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."

"I think it costs more than ManageEngine."

"We use annual licensing, but we also have a special agreement."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."

"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."

More Kaseya VSA pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

Retailer

Manufacturing Company

Computer Software Company

15%

Non Profit

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

See all answers

What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.

See all answers

What is your primary use case for Kaseya VSA?

We use the solution as a remote control tool to help clients.

See all answers

Comparisons

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Compared 41% of the time

Microsoft Configuration Manager vs Atera

Compared 10% of the time

N-able N-central vs Atera

Compared 10% of the time

Datto Remote Monitoring and Management vs Atera

Compared 10% of the time

LogMeIn Central vs Atera

Compared 6% of the time

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Microsoft Configuration Manager vs Kaseya VSA

Compared 24% of the time

NinjaOne vs Kaseya VSA

Compared 11% of the time

ConnectWise Automate vs Kaseya VSA

Compared 8% of the time

BigFix vs Kaseya VSA

Compared 7% of the time

N-able N-central vs Kaseya VSA

Compared 6% of the time

More Kaseya VSA Competitors

Product Reports

Buyer's Guide

Atera

December 2024

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Buyer's Guide

Kaseya VSA

December 2024

Download Kaseya VSA product report

Learn More

Atera

Kaseya

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Buyer's Guide

Atera vs. Kaseya VSA

December 2024

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