Atera vs Comodo RMM comparison

Atera and Xcitium are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #3 with an average rating of 9.0, while Xcitium is ranked #13 with an average rating of 8.0. Atera holds a 11.5% mindshare in RMM, compared to Xcitium’s 2.1% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Xcitium users who would recommend it.

Atera

Read 15 Atera reviews

2,241 Views
1,404 Comparison Views

93% willing to recommend

Comodo RMM

Read 3 Comodo RMM reviews

384 Views
223 Comparison Views

100% willing to recommend

Atera

Comodo RMM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Comodo RMM and Atera are in the realm of IT management solutions. Atera tends to have an advantage due to its enhanced functionality and feature set.

Features: Comodo RMM includes robust security features with integrated antivirus and malware protection, solidifying strong endpoint management. It offers seamless integration with various systems, promoting efficient security management. Its alerting system quickly notifies regarding potential threats. Atera provides an all-in-one platform integrating remote monitoring, helpdesk, and billing capabilities, delivering a seamless experience for managed service providers. The automation tools streamline tasks, saving time and reducing manual workload. Cloud technology facilitates access from anywhere, enhancing operational flexibility.

Ease of Deployment and Customer Service: Comodo RMM's setup is straightforward, aided by dedicated support, ensuring smooth onboarding. Its simple interface allows for user-friendly interaction, minimizing deployment time. On the other hand, Atera's cloud-based model allows rapid implementation and access from any location, complemented by responsive customer service. This flexibility makes it easy for users to adapt to its features, utilizing remote access for uninterrupted support and efficient issue resolution.

Pricing and ROI: Comodo RMM offers competitive pricing, appealing to budget-conscious users. Its cost efficiency makes it ideal for those prioritizing affordability without compromising essential features. Conversely, Atera employs a per-technician pricing model, beneficial for expanding businesses. This model provides a clear ROI as it combines all essential IT management tools into one package, delivering significant value. It balances cost with comprehensive service offerings, supporting scalability and growth.

To learn more, read our detailed Atera vs. Comodo RMM Report (Updated: January 2025).

Buyer's Guide

Atera vs. Comodo RMM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (12th), Patch Management (11th)

Comodo RMM

Ranking in Remote Monitoring and Management (RMM)

13th

Average Rating

7.6

Reviews Sentiment

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 11.5%, down from 14.9% compared to the previous year. The mindshare of Comodo RMM is 2.1%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Ishan Kukreti

Director at IP Infotech Pvt. Ltd.

Great remote controlling and monitoring features with a competitive price

We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint solution. They are providing features that are not currently available in the market We like the auto containment feature. They should integrate email security in the same solution. We…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"It is reliable, and when it is working, it works without issues."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"The most valuable features of this solution are automatic batch matching and unattended support access."

More Atera pros

"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."

"We like the auto containment feature."

"The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard."

Cons

"It should improve its processes."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The billing module has a standard layout which is too limited for my needs."

"The solution is scalable. However, in the past, we did have some issues."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"Having more freedom to perform identity access management would be great."

More Atera cons

"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."

"Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."

"They should integrate email security in the same solution."

Pricing and Cost Advice

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Pricing is my favorite part of it. It was per user, not per client."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"The price is reasonable for what we require."

"Atera happened to have the best pricing model."

More Atera pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

Retailer

Educational Organization

Computer Software Company

15%

Educational Organization

11%

Real Estate/Law Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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What do you like most about Comodo RMM?

The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.

See all answers

What needs improvement with Comodo RMM?

Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while. You have to get back to your office before you have to be able to work effectively, which is a drawb...

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What is your primary use case for Comodo RMM?

Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they have an issue, for me to support it takes a longer time.

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Product Reports

Buyer's Guide

Atera

February 2025

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Buyer's Guide

Remote Monitoring and Management (RMM)

February 2025

Download Comodo RMM product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

Xcitium

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

76BITS, Aquaflam, Convey2Web

Buyer's Guide

Atera vs. Comodo RMM

January 2025

Free Report: Atera vs. Comodo RMM

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