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Datto Remote Monitoring and Management vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
7th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 7.5%, up from 7.4% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.3%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.
Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"The project management and task management features work well. It's a decent product in that regard."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"AEM support is great for Macs."
"It has a single pane of glass, and it integrates well with other software."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"TeamViewer Remote Management is easy to use and user-friendly."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"It's easy to use and maintain."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"The user interface is fine."
 

Cons

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"The security could be improved."
"There are some challenges with compatibility."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."
"I want TeamViewer Remote Management to incorporate more integrations."
"Maybe TeamViewer could be improved with more scalability."
"There have been some delays in the past due to unstable internet connection."
 

Pricing and Cost Advice

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"My company uses the free version of TeamViewer Remote Management."
"It is a licensed product."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"We pay a yearly licensing fee."
"Addition services could be lower priced."
"We pay for a yearly license."
"There are no charges to be paid for the solution since I use it for personal use."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Retailer
9%
Government
6%
Financial Services Firm
16%
Computer Software Company
13%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
No data available
 

Overview

 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Carey Paul Honda
Find out what your peers are saying about Datto Remote Monitoring and Management vs. TeamViewer Remote Management and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.