Datto Remote Monitoring and Management vs TeamViewer Remote Management comparison

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

3rd

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 7.5%, up from 7.4% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.3%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"AEM support is great for Macs."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

More Datto Remote Monitoring and Management pros

"Transferring files and viewing data work well with TeamViewer Remote Management."

"It's stable and reliable."

"The user interface is fine."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"The most valuable feature of this solution is Remote Access."

"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."

"It is user-friendly for opening my server or PC."

"The product helps us efficiently fix technical issues and maintain system downtime."

More TeamViewer Remote Management pros

Cons

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

More Datto Remote Monitoring and Management cons

"There could be stable connectivity for the product’s current technology."

"The solution’s stability could be improved."

"The price for the license could be improved, as well as the setup could be easier."

"Maybe TeamViewer could be improved with more scalability."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"Using the solution’s remote connection causes some lagging issues."

"There should be an enterprise version of the solution."

"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"Addition services could be lower priced."

"There are no charges to be paid for the solution since I use it for personal use."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"I have used the free version of the solution."

"We pay for a yearly license."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"My company uses the free version of TeamViewer Remote Management."

More TeamViewer Remote Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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842,767 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Retailer

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

What is your experience regarding pricing and costs for TeamViewer Remote Management?

The solution's license is expensive.

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Product Reports

Datto Remote Monitoring and Management

Download Datto Remote Monitoring and Management product report

Datto Remote Monitoring and Management report

TeamViewer Remote Management

Download TeamViewer Remote Management product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Carey Paul Honda

Datto Remote Monitoring and Management vs. TeamViewer Remote Management