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Kaseya VSA vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.8
Number of Reviews
31
Ranking in other categories
Patch Management (5th)
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.4
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 7.8%, down from 10.4% compared to the previous year. The mindshare of TeamViewer Remote Management is 3.9%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Jan 4, 2024
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
MuhammadFurqan - PeerSpot reviewer
Aug 11, 2023
A multi-functional solution that seamlessly accommodates individual requirements
We use different features of this solution for different customers, so there are many use cases. TeamViewer is widely used so we implement it across numerous projects.  I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle."
"The most valuable part of this solution is the security features that it offers."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The ease of access and ease of use was great."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The user interface is fine."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"TeamViewer Remote Management is easy to use and user-friendly."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The remote access is most valuable."
"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
 

Cons

"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Sometimes, the product misinterprets the functionality of a machine."
"I would like to see improved virtual infrastructure management."
"I believe we should include a VSA license to provide complete endpoint management."
"There is room for improvement in the integrated mobile device management, MDM."
"The solution is hard to use at first until you understand how it works."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"The main issue with the solution is the stability problem arising from network issues."
"The solution is a bit expensive. It could be cheaper."
"There could be stable connectivity for the product’s current technology."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"I don't like having so many updates."
"There have been some delays in the past due to unstable internet connection."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
 

Pricing and Cost Advice

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"The pricing is quite good and we are satisfied with it."
"We use annual licensing, but we also have a special agreement."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"Kaseya VSA can be described as a fairly priced product."
"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"The solution's license is expensive."
"I have used the free version of the solution."
"We pay for a yearly license."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"It is a licensed product."
"There are no charges to be paid for the solution since I use it for personal use."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Non Profit
6%
Manufacturing Company
6%
Construction Company
6%
Computer Software Company
20%
Financial Services Firm
11%
Media Company
10%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Learn More

 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Carey Paul Honda
Find out what your peers are saying about Kaseya VSA vs. TeamViewer Remote Management and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.