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NinjaOne vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (32nd), Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 20.8%, up from 18.1% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.0%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"NinjaOne's best feature is its monitoring."
"The installation is easy, it only took two minutes."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"It just works as advertised and serves the purpose for which we got it."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"It's considered a trusted application."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The initial setup of TeamViewer Remote Management is very simple."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"We use the product to communicate."
"The user interface is fine."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
 

Cons

"NinjaOne's dashboard could be easier to use."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"The graphical user interface could be improved."
"The NinjaOne distribution server is highly dependent on an active directory."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"I would like to see more scripts for PowerShell commands."
"VPN connection is an area with shortcomings that need improvement in the solution."
"The solution’s stability could be improved."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"Maybe TeamViewer could be improved with more scalability."
"One feature to add would be a mobile remote feature."
"The price for the license could be improved, as well as the setup could be easier."
"The connectivity could improve."
"There are some challenges with compatibility."
 

Pricing and Cost Advice

"Its pricing is great."
"The product's pricing depends on the number of PCs or devices."
"The pricing is reasonable and cheaper than ConnectWise."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"We got a pretty good deal. It was fairly affordable."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"We pay a yearly licensing fee."
"We pay for a yearly license."
"My company uses the free version of TeamViewer Remote Management."
"Its price is a little high as compared to other solutions."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"Addition services could be lower priced."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Retailer
8%
Manufacturing Company
7%
Government
7%
Computer Software Company
15%
Financial Services Firm
15%
Healthcare Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Carey Paul Honda
Find out what your peers are saying about NinjaOne vs. TeamViewer Remote Management and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.