NinjaOne vs TeamViewer Remote Management comparison

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The most valuable feature we have found currently is probably patch management."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"NinjaOne's best feature is its monitoring."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"The user interface is fine."

"The product is secure."

"The initial setup of TeamViewer Remote Management is very simple."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"The product helps us efficiently fix technical issues and maintain system downtime."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"NinjaOne's reporting module is cumbersome."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"Lacks sufficient integrations with other PSAs."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The solution could improve by optimizing the internet connection being used."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The price for the license could be improved, as well as the setup could be easier."

"The security could be improved."

"There should be an enterprise version of the solution."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."

"There have been some delays in the past due to unstable internet connection."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"The product's pricing depends on the number of PCs or devices."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"There are no charges to be paid for the solution since I use it for personal use."

"Addition services could be lower priced."

"We pay a yearly licensing fee."

"Its price is a little high as compared to other solutions."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Users need to pay a yearly license for TeamViewer Remote Management."

"It is a licensed product."