NinjaOne vs TeamViewer Remote Management comparison

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The most valuable feature we have found currently is probably patch management."

"The most important aspect of this tool is the security it provides our company."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"It just works as advertised and serves the purpose for which we got it."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"The stability seems to be pretty good so far."

"The remote access is most valuable."

"It's stable and reliable."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."

"We use the product to communicate."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I would like to see more scripts for PowerShell commands."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The graphical user interface could be improved."

"I want NinjaOne to improve the reports."

"Lacks sufficient integrations with other PSAs."

"NinjaOne's reporting module is cumbersome."

"The NinjaOne distribution server is highly dependent on an active directory."

"The solution is a little expensive."

"I'm not sure if the security is ideal. They could work to improve it."

"I have contacted customer service and support a couple of times, but it was not good."

"The connectivity could improve."

"Using the solution’s remote connection causes some lagging issues."

"Maybe TeamViewer could be improved with more scalability."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"Its pricing is great."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The pricing is reasonable and cheaper than ConnectWise."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"I have used the free version of the solution."

"Addition services could be lower priced."

"The solution's license is expensive."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"It is a licensed product."

"We pay for a yearly license."

"Its price is a little high as compared to other solutions."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"