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NinjaOne vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (35th), Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 20.9%, up from 17.9% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.0%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customer support at NinjaOne is excellent, rated ten out of ten."
"Good at managing updates and for remote support."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The most important aspect of this tool is the security it provides our company."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The remote access is most valuable."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The product is very stable."
"It's easy to use and maintain."
"It's considered a trusted application."
"The initial setup of TeamViewer Remote Management is very simple."
"TeamViewer Remote Management is easy to use and user-friendly."
"We use the product to communicate."
 

Cons

"The NinjaOne distribution server is highly dependent on an active directory."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"NinjaOne's pricing and user interface needs improvement."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"The graphical user interface could be improved."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I would like to see more scripts for PowerShell commands."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"I would like to see better pricing, more customization, and increased automation."
"There should be an enterprise version of the solution."
"VPN connection is an area with shortcomings that need improvement in the solution."
"Integration with other tools would be great."
"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."
"The security could be improved."
"I don't like having so many updates."
 

Pricing and Cost Advice

"The product's pricing depends on the number of PCs or devices."
"We currently pay $1.20 per device on a monthly basis."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"The pricing is reasonable and cheaper than ConnectWise."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"Its pricing is great."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"We pay a yearly licensing fee."
"There are no charges to be paid for the solution since I use it for personal use."
"Its price is a little high as compared to other solutions."
"Users need to pay a yearly license for TeamViewer Remote Management."
"It is a licensed product."
"The solution's license is expensive."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Retailer
7%
Manufacturing Company
7%
Government
6%
Computer Software Company
15%
Financial Services Firm
12%
Media Company
12%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Carey Paul Honda
Find out what your peers are saying about NinjaOne vs. TeamViewer Remote Management and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.