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NinjaOne pros and cons

Vendor: NinjaOne

4.0 out of 5

15 reviews
92% willing to recommend

119 followers

Pros & Cons summary

NinjaOne effectively serves its purpose for remote monitoring and troubleshooting, offering features like command line access and robust security tools. Patch management and SLA monitoring enhance system maintenance and performance tracking. Mobile capabilities provide immediate alerts, although more control is needed. Integration with third-party providers like Deep Instinct and antivirus solutions would be beneficial. Improvements are suggested for the tech interface, mobile app control, and reporting functionalities.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NinjaOne offers effective remote monitoring and support capabilities, allowing command line or PowerShell access without user disruption.

NinjaOne enhances security management, swiftly alerts to critical issues, and supports comprehensive patch management and software deployment.

NinjaOne's mobile app provides immediate notification and monitoring, which is highly valued for on-the-go management.

NinjaOne facilitates custom script creation and policy enforcement similar to Microsoft group policies, ensuring timely software updates and system monitoring.

NinjaOne excels in third-party application updates and provides robust tools for remote access, aiding in thorough security and performance monitoring.

CONS

It can have more integrations with third-party providers, such as Deep Instinct, and should integrate with more antivirus solutions like SentinelOne and Trend Micro.

More control from the mobile app is desired to see performance values like disk activity and disk performance.

The tech interface can be improved to ensure assigned techs get appropriate alerts.

The internet connection being used could be optimized, and the remote connectivity has intermittent issues.

The reporting is lackluster and cumbersome, making it hard to understand system states without extensive manual effort.

NinjaOne Pros review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.

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HH

Owner at Quantiv Networks

Apr 28, 2021

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.

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Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached.

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BH

Owner at Neocreed IT

Sep 25, 2023

The most relevant feature is the monitoring, which provides built-in tools for sending commands.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

The most important aspect of this tool is the security it provides our company.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

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KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It just works as advertised and serves the purpose for which we got it.

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IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

The most valuable feature we have found currently is probably patch management.

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Show 5 more reviews (out of 15)

NinjaOne Cons review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The ticketing system in NinjaOne is not the best.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

The NinjaOne distribution server is highly dependent on an active directory.

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HH

Owner at Quantiv Networks

Apr 28, 2021

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

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Free Report: NinjaOne Reviews and More

Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

815,854 professionals have used our research since 2012.

Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point.

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BH

Owner at Neocreed IT

Sep 25, 2023

The graphical user interface could be improved.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

I want NinjaOne to improve the reports.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

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KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

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IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

I would like to see more scripts for PowerShell commands.

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Show 5 more reviews (out of 15)

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