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NinjaOne pros and cons

Vendor: NinjaOne

4.1 out of 5

18 reviews
94% willing to recommend

123 followers

Pros & Cons summary

NinjaOne offers robust remote monitoring with command line access and policy management similar to Microsoft group policies. Its standout features include patch management and third-party application updates. Essential for remote access, especially for home offices, NinjaOne provides excellent customer support. However, it needs improved reporting, broader antivirus integration, and better connectivity. Enhancements to the mobile app and quicker ticketing response times are also necessary for optimal performance.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NinjaOne excels in remote monitoring and troubleshooting, allowing command line or PowerShell sessions without disrupting users.

Patch management and monitoring are highly valued features of NinjaOne.

Performance monitoring, system changes, software deployment, and patch management are effectively managed with NinjaOne.

The tool's remote access feature is crucial for clients' home office needs, providing excellent support and assistive tools.

NinjaOne's customer support maintains a high rating, praised at ten out of ten, demonstrating the value of their service.

CONS

NinjaOne lacks sufficient integrations with third-party providers, specifically more antivirus solutions and platforms like XENServer and Proxmox.

The mobile app needs improvements for better control, such as viewing disk activity and performance values.

Reporting in NinjaOne is lackluster and cumbersome, making it difficult to understand system states without direct investigation.

The ticketing system in NinjaOne experiences delays, particularly with issues appearing on the IT side 30 to 40 minutes after creation.

NinjaOne relies heavily on an active directory for its distribution server.

NinjaOne Pros review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.

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HH

Owner at Quantiv Networks

Apr 28, 2021

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.

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Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached.

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BH

Owner at Neocreed IT

Sep 25, 2023

The most relevant feature is the monitoring, which provides built-in tools for sending commands.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

The most important aspect of this tool is the security it provides our company.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Nov 20, 2024

The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing.

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Owner at AvalisNT AG

Dec 17, 2024

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

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Show 8 more reviews (out of 18)

NinjaOne Cons review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The ticketing system in NinjaOne is not the best.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

The NinjaOne distribution server is highly dependent on an active directory.

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HH

Owner at Quantiv Networks

Apr 28, 2021

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

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Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

842,194 professionals have used our research since 2012.

Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point.

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BH

Owner at Neocreed IT

Sep 25, 2023

The graphical user interface could be improved.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

I want NinjaOne to improve the reports.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Nov 20, 2024

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools.

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Owner at AvalisNT AG

Dec 17, 2024

The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.

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Show 8 more reviews (out of 18)

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