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NinjaOne pros and cons

Vendor: NinjaOne

4.0 out of 5

16 reviews
93% willing to recommend

121 followers

Pros & Cons summary

NinjaOne enables remote monitoring and troubleshooting with access to command line or PowerShell sessions. It excels in patch management and offers a robust policy framework for software deployment and performance monitoring. The platform provides built-in tools for command management and third-party updates but lacks integration with some providers. Limitations include an unsatisfactory reporting system, delays in ticketing, and insufficient mobile app features. Improvements are needed in internet connection optimization and remote connectivity reliability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

It provides excellent remote monitoring and troubleshooting capabilities, allowing command line or PowerShell sessions remotely without user disruption.

The software deployment, performance monitoring, and patch management are standout features.

NinjaOne's mobile app efficiently alerts users to major critical issues quickly.

Patch management is highlighted as one of the most valuable features.

Remote desktop management and screen sharing are highly valuable for IT support and assistance.

CONS

NinjaOne can have more integrations with third-party providers and antivirus solutions.

More control from the mobile app is desired for features like disk activity monitoring.

The tech interface can improve by optimizing the internet connection and enhancing remote connectivity.

NinjaOne's reporting is lackluster and hard to use without mining information manually.

There is a substantial delay with NinjaOne's ticketing system, taking 30 to 40 minutes for tickets to appear.

NinjaOne Pros review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.

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HH

Owner at Quantiv Networks

Apr 28, 2021

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.

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Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached.

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BH

Owner at Neocreed IT

Sep 25, 2023

The most relevant feature is the monitoring, which provides built-in tools for sending commands.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

The most important aspect of this tool is the security it provides our company.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Nov 20, 2024

The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing.

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KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It just works as advertised and serves the purpose for which we got it.

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Show 6 more reviews (out of 16)

NinjaOne Cons review quotes

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

The ticketing system in NinjaOne is not the best.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

The NinjaOne distribution server is highly dependent on an active directory.

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HH

Owner at Quantiv Networks

Apr 28, 2021

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

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Free Report: NinjaOne Reviews and More

Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

823,795 professionals have used our research since 2012.

Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

May 16, 2024

There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point.

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BH

Owner at Neocreed IT

Sep 25, 2023

The graphical user interface could be improved.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

I want NinjaOne to improve the reports.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Nov 20, 2024

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools.

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KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

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Show 6 more reviews (out of 16)

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