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NinjaOne pros and cons

Vendor: NinjaOne

4.1 out of 5

21 reviews
95% willing to recommend

Pros & Cons summary

NinjaOne offers robust remote monitoring with tools for uninterrupted command line access. Its patch management is efficient, resembling Microsoft group policies. Security advantages include protected access without open ports. However, integration with antivirus solutions like SentinelOne is lacking, and mobile control is limited. Remote connectivity issues and ticketing delays present challenges. Users suggest better integration with third-party providers like Deep Instinct for a more seamless experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NinjaOne offers excellent remote monitoring and troubleshooting capabilities, including the ability to open command line or PowerShell sessions without user disruption.

It provides comprehensive performance monitoring, system change tracking, software deployment, patch management, and script pushing.

The platform features a mobile app that efficiently alerts users to major critical issues.

NinjaOne enhances remote support and patching visibility, showing the status of software updates and device locking.

NinjaOne's SLA system evaluates IT performance, monitoring how quickly issues are resolved and SLAs managed.

CONS

Lacks integration with more antivirus solutions like SentinelOne and Trend Micro.

Mobile app lacks control features, such as disk activity or performance values.

Reporting features are lackluster and difficult to use for system state assessment.

Ticketing system experiences significant delays, with issues taking 30 to 40 minutes to appear.

Excludes virtual platform support for XENServer and Proxmox.

NinjaOne Pros review quotes

KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It just works as advertised and serves the purpose for which we got it.

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HH

Owner at Quantiv Networks

Apr 28, 2021

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.

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reviewer1768326

It specialist

Jan 25, 2022

The installation is easy, it only took two minutes.

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

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IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

The most valuable feature we have found currently is probably patch management.

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Ramunas Tranavicius

IT Architect, IT Security Expert, Owner at avilura uab

Dec 5, 2022

NinjaOne's best feature is its monitoring.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

The most important aspect of this tool is the security it provides our company.

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Steve Radabaugh

Full-stack Developer at a university with 201-500 employees

Mar 22, 2023

Good at managing updates and for remote support.

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NinjaOne Cons review quotes

KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

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HH

Owner at Quantiv Networks

Apr 28, 2021

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

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reviewer1768326

It specialist

Jan 25, 2022

The solution could improve by optimizing the internet connection being used.

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Free Report: NinjaOne Reviews and More

Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,425 professionals have used our research since 2012.

Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

The NinjaOne distribution server is highly dependent on an active directory.

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Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

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IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

I would like to see more scripts for PowerShell commands.

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Ramunas Tranavicius

IT Architect, IT Security Expert, Owner at avilura uab

Dec 5, 2022

NinjaOne's dashboard could be easier to use.

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Senior Google Workspace Specialist at Lingows

Dec 7, 2022

I want NinjaOne to improve the reports.

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Steve Radabaugh

Full-stack Developer at a university with 201-500 employees

Mar 22, 2023

Lacks sufficient integrations with other PSAs.

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Show 10 more reviews (out of 21)

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