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NinjaOne vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
Sentiment score
6.9
Using ServiceNow boosts efficiency and ROI, overcoming challenges; quick integration and diverse modules enhance productivity and cost savings.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
Sentiment score
7.1
ServiceNow's customer service is efficient, though technical support varies; knowledgeable staff and community resources are valuable.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
Sentiment score
7.4
ServiceNow is scalable, cloud-based, supports large enterprises, with easy expansion and integration, despite potential rapid scaling challenges.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
Sentiment score
7.7
ServiceNow is generally stable and responsive, with occasional issues resolved efficiently by the support team.
I would rate the stability a ten out of ten.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
 

Room For Improvement

NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
ServiceNow needs enhanced UX, simpler interfaces, better licensing, improved documentation, integration, and expanded mobile and offline functionality.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
ServiceNow's high pricing and complex licensing favor larger enterprises with scalability and functionality, despite deterring smaller businesses.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
ServiceNow's pricing can be justified if more functionality is required.
 

Valuable Features

NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
ServiceNow offers flexible customization, cloud-based integration, real-time analytics, and automation for efficient business process management across various departments.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

NinjaOne
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (31st), Server Monitoring (11th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
ServiceNow
Ranking in IT Service Management (ITSM)
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of March 2025, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 3.4%, down from 3.6% compared to the previous year. The mindshare of ServiceNow is 24.6%, down from 27.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
842,296 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Retailer
8%
Government
7%
Manufacturing Company
7%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about NinjaOne vs. ServiceNow and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.