Microsoft Configuration Manager vs NinjaOne comparison

Microsoft Configuration Man...

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Executive SummaryUpdated on Nov 24, 2024

Microsoft Configuration Manager and NinjaOne compete in the IT management category. Microsoft Configuration Manager seems to have the upper hand for large enterprises due to its centralized control and extensive management capabilities, although NinjaOne is favored for its user-friendly interface and flexibility for smaller teams.

Features: Microsoft Configuration Manager provides application deployment, patch management, and compliance reporting, making it suitable for complex IT environments. It offers centralized control and supports standardized imaging, requiring significant administrative expertise. NinjaOne, on the other hand, focuses on flexibility with user-friendly monitoring, remote management, and SLA tracking. It is preferred for ease of use and offers effective automation.

Room for Improvement: Microsoft Configuration Manager requires improvements in PowerShell integration, Linux support, and streamlined deployment. Its reporting features need enhancement for better accuracy and clarity. For NinjaOne, the reporting modules and third-party application integrations need enhancement, with users also desiring a more robust ticketing system and efficient task automation across multiple locations.

Ease of Deployment and Customer Service: Microsoft Configuration Manager’s on-premises deployment can be complex, often requiring a dedicated team, with inconsistent support requiring reliance on community forums. NinjaOne offers flexible deployment options, including hybrid and cloud models, simplifying the setup process. It provides better customer service with responsive technical support, aiding smaller teams.

Pricing and ROI: Microsoft Configuration Manager has a high initial setup cost and complex licensing, proving expensive despite offering significant automation returns for large enterprises. Conversely, NinjaOne's subscription pricing is generally more affordable, especially for educational institutions. It proves cost-effective with a comprehensive toolset and negotiable prices based on scale, better fitting small to medium-sized businesses seeking a balanced ROI.

To learn more, read our detailed Microsoft Configuration Manager vs. NinjaOne Report (Updated: January 2025).

Microsoft Configuration Manager vs. NinjaOne

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Configuration Man...

Ranking in Server Monitoring

3rd

Ranking in Patch Management

1st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Configuration Management (3rd)

NinjaOne

Ranking in Server Monitoring

11th

Ranking in Patch Management

5th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (35th), IT Service Management (ITSM) (7th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)

Featured Reviews

Mani Bommisetty

Infrastructure patching Manager at a manufacturing company with 1,001-5,000 employees

Helps IT manage PCs and servers, keep software up-to-date, setting configuration and security policies

Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Configuration Manager gives different tools in one solution."

"Offers good patching."

"The solution effectively handles inventory management, deployment, and reporting."

"The most valuable features are application deployment and task-sequenced imaging."

"It lets you know what your infrastructure is like and what state you are in."

"The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."

"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."

"It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."

More Microsoft Configuration Manager pros

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The installation is easy, it only took two minutes."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The tool's most valuable feature is third-party application updates."

"The most valuable feature we have found currently is probably patch management."

"Good at managing updates and for remote support."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

More NinjaOne pros

Cons

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."

"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."

"I would like to see more automation."

"There were misconfigurations by our team rather than issues with the product itself. However, it does seem a bit buggy from time to time, based on what I have heard."

"I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this."

"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."

"In spite of us being a premier customer we find the support unsatisfactory."

More Microsoft Configuration Manager cons

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"NinjaOne's dashboard could be easier to use."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The solution could improve by optimizing the internet connection being used."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"I would like to see more scripts for PowerShell commands."

"NinjaOne's reporting module is cumbersome."

"Lacks sufficient integrations with other PSAs."

More NinjaOne cons

Pricing and Cost Advice

"The price is competitive and reasonable."

"The price of Microsoft Endpoint Configuration Manager is expensive."

"The licensing is good because they have various options, depending on what you are looking for."

"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."

"Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing."

"We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."

More Microsoft Configuration Manager pricing and cost advice

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

"NinjaRMM uses a subscription model."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Manufacturing Company

Computer Software Company

17%

Retailer

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.

What needs improvement with NinjaOne?

The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...

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Product Reports

Microsoft Configuration Manager

December 2024

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Download NinjaOne product report

December 2024

Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

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Microsoft

Overview

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Status Pros, Mitchell and Company