Jamf Pro and NinjaOne are two prominent IT management solutions. NinjaOne holds an upper hand due to its ease of use and competitive pricing.
Features: Jamf Pro offers comprehensive Apple device management, seamless integration with Apple services, and robust security features. NinjaOne provides multi-platform support, strong automation capabilities, and useful inventory management.
Room for Improvement: Jamf Pro needs better support for non-Apple devices, improved reporting features, and enhanced usability. NinjaOne could improve remote control functionalities, provide more detailed documentation, and enhance customer service resources.
Ease of Deployment and Customer Service: Jamf Pro is straightforward to deploy for Apple devices but can be challenging in initial setup. Customer service receives mixed feedback with some users reporting helpful responses and others noting delays. NinjaOne has intuitive setup across platforms with responsive and helpful customer service, making user onboarding and troubleshooting easier.
Pricing and ROI: Jamf Pro is considered expensive but justified by its specialized features, reporting good ROI in Apple-exclusive environments. NinjaOne offers greater affordability with competitive pricing, providing strong ROI due to its versatility and comprehensive feature set.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The vendor support is excellent.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Jamf Pro is a fully scalable solution.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing structure is one of the cons.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.
Jamf Pro Features
Jamf Pro has many valuable key features. Some of the most useful ones include:
Jamf Pro Benefits
There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:
An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”
Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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