NinjaOne and Auvik Network Management are IT management and network monitoring solutions. NinjaOne has an edge in pricing and support, while Auvik leads in comprehensive features justifying its higher cost.
Features: NinjaOne offers seamless integration, automation tools, and streamlined IT management. Auvik provides advanced network mapping, robust traffic analysis, and deep network performance insights.
Room for Improvement: NinjaOne could enhance network-focused features, improve traffic analysis capabilities, and expand its feature set. Auvik might consider reducing its high initial investment, simplifying integration processes, and offering more budget-friendly pricing models.
Ease of Deployment and Customer Service: NinjaOne is known for straightforward deployment and reliable customer service. Auvik is also easily deployable, with a proactive support approach that resolves problems swiftly.
Pricing and ROI: NinjaOne provides competitive pricing with lower upfront costs and better budget predictability. Auvik requires a higher initial investment but the extensive feature set can lead to longer-term savings through improved network efficiency.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
They were knowledgeable and responded quickly with accurate and useful information.
Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The platform scales well and supports our organizational needs.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues.
With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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