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Auvik Network Management (ANM) vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Auvik enhances operations with reduced maintenance, faster resolutions, and increased productivity, offering a 35% ROI through automation.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
7.9
Auvik's customer service is valued for friendliness and knowledge but needs improvement in response times and issue resolution.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
They were knowledgeable and responded quickly with accurate and useful information.
Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
8.0
Auvik Network Management offers scalable, flexible solutions for various networks, supporting growth but may falter with very complex setups.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
The platform scales well and supports our organizational needs.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
8.1
Auvik Network Management is highly reliable with minimal downtime, swift issue resolution, and is favorably rated for stability.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
 

Room For Improvement

Auvik Network Management needs improved reporting, alerts, integration, usability, map accuracy, vendor compatibility, and streamlined onboarding processes.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
 

Setup Cost

Auvik charges per-network device, focusing on core devices for competitive pricing, offering cost advantages and flexibility in management.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
 

Valuable Features

Auvik offers user-friendly network management with configuration auditing, real-time alerts, remote access, and tool integration for efficiency.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in Network Monitoring Software
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
186
Ranking in other categories
IT Infrastructure Monitoring (3rd), Network Troubleshooting (2nd), Cloud Monitoring Software (3rd), Network Traffic Analysis (NTA) (2nd)
NinjaOne
Ranking in Network Monitoring Software
31st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (22nd), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (7th)
 

Mindshare comparison

As of March 2025, in the Network Monitoring Software category, the mindshare of Auvik Network Management (ANM) is 0.9%, down from 1.2% compared to the previous year. The mindshare of NinjaOne is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Jeremy Campbell - PeerSpot reviewer
Enables us to get on top of issues before they become an outage
When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline. I'd love the ability to change that where I can update that device with the IP address without it going offline. That goes against the idea of a system that dynamically scans. It's information overload sometimes when you need to change a bunch of factors. You get inundated with emails. I would almost love a button whenever you first log in that says maintenance window, and then it would maybe take some of those alerts away. It's fairly intuitive but sometimes you have to search for things because it's hidden in the user interface, so I think that could be improved a little bit. The search could be better because they have these strange search terms. Instead of being able to look for what you want, you have to lay out the query in a specific way to get results. We've also been dealing with some weird bugs lately. We get alerts on miscellaneous items that go offline and online all the time. I've reached out to support, and they said that they've got a fix that they rolled out. However, we're still experiencing the issue, so I've got to work with them to fix that. They seem to be on top of the support.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
Comms Service Provider
9%
Financial Services Firm
7%
Computer Software Company
16%
Retailer
8%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
What needs improvement with Auvik?
The network maps can be confusing due to the wide scope of the network, making it difficult to find specific details. Improvements in the network exclusions part would be helpful, as well as enhanc...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.
What needs improvement with NinjaOne?
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They ar...
 

Overview

 

Sample Customers

Information Not Available
Status Pros, Mitchell and Company
Find out what your peers are saying about Auvik Network Management (ANM) vs. NinjaOne and other solutions. Updated: March 2025.
842,466 professionals have used our research since 2012.