We compared Auvik and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The primary reason I wanted Auvik was SNMP. It discovers all the MIBs and pulls them. That's how it can monitor the things that other platforms don't."
"Automatic network mapping, alerting functionalities, and TrafficInsights are valuable."
"The network monitoring and backups of specific devices are really impressive. We've seen very good responses from our staff regarding the backup functionality. You can add a product, such as a switch and, once the product is added, it backs it up for you."
"The instant email alerts Auvik sends are valuable because every second counts when a device is down."
"The solution allows us to spend less time on setup and maintenance and less time on issue resolution."
"The most valuable feature is device discovery through SNMP."
"Credential management is the most valuable feature. It's helpful to have everything in one essential place."
"The automated network topology map is excellent; it shows connected networks, where they're going, and what they're visible on."
"PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."
"We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"It helps the entire organization become digitally enabled."
"I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
"PRTG Network Monitor helps us quickly and easily discover a large number of sensors, so we can spend minimal time monitoring customer sites."
"We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"The Wi-Fi side needs improvement."
"I'd like to see some enhancements to Auvik's network map, including the ability to focus on specific areas without viewing the entire map."
"I would relegate the network map to its area instead of being the focus of every page. The network map is in the front and center of the UI. I would rather have the option to look at it when I need it instead of having it on every single page. It's beautiful, but I don't need it on every page."
"They can improve its monitoring capabilities for the physical servers or operating systems. At the moment, they do have some visibility. Even though you don't buy Auvik for monitoring your servers, and it is more for network monitoring, it would be nice if they can do end-to-end monitoring so that you don't have to use a different tool for operating system monitoring. You can get all the information from Auvik."
"Some of the automation pieces for discovery still need a little bit more improvement. I wouldn't mind seeing some more security features as that's the world we're driving into. I know Auvik probably wants to try to keep itself separate because that's its brand, but even if they brought on board another brand that was able to plug into them, it would benefit us. It would lower some more network security costs if as a company, they are a one-stop shop. They have already got the network piece going. If they improved in that area and focused a lot on that, they would gain me as a customer, and they would probably gain a lot of others."
"When it comes to monitoring, Auvik provides a single integrated platform, but I feel it could do more things. If it could facilitate device upgrades, that would be great."
"The only area that I dislike about the solution is the lack of exportability."
"When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes."
"It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it."
"The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
"Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."
"They could improve the process of updating the license."
"We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
"I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."
"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 139 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Auvik Network Management (ANM) is rated 8.8, while PRTG Network Monitor is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Auvik Network Management (ANM) is most compared with LogicMonitor, SolarWinds NPM, Zabbix, Meraki Dashboard and Domotz, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and Lenovo XClarity Orchestrator. See our Auvik Network Management (ANM) vs. PRTG Network Monitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
