Auvik Network Management (ANM) vs LogicMonitor comparison

LogicMonitor and Auvik Network Management compete in the network monitoring category. LogicMonitor seems to have an upper hand in customer service responsiveness and tailored alerting capabilities, while Auvik offers a more intuitive network mapping and discovery experience.

Features: LogicMonitor includes valuable dashboard functionalities with interactive graphs, fast data retrieval, and adjustable time ranges. It provides customizable logic modules for precision in monitoring and has tailored data sources for supporting Cisco devices. A highlighted feature is its granular alert tuning, allowing for selective suppression and clear prioritization. Auvik emphasizes comprehensive network discovery with accurate visual mapping, offering real-time monitoring and automated device configuration backups. It unifies network, infrastructure, and application data into a simplified workflow with precise alerting, delivering substantial troubleshooting time savings.

Room for Improvement: LogicMonitor could improve in areas such as topology mapping and providing real-time data in reporting. Users also call for advancements in data source customization, visualization, and automated remediation. Enhancements in role-based permissions management are also desirable. Auvik's network maps suffer from inaccuracies with limited customization options, and users want an easier interface for navigation. There's a need for better integration with third-party applications and improved reporting and monitoring functions.

Ease of Deployment and Customer Service: LogicMonitor excels in deployment across public, on-premises, and hybrid cloud environments, with customer service often praised for being responsive and offering real-time solutions. Auvik works well in public cloud setups and provides seamless support, although certain customizations for complex deployments might reduce efficiency. Both products are recognized for delivering robust support, yet LogicMonitor's comprehensive customer service is frequently spotlighted as exemplary.

Pricing and ROI: LogicMonitor is appreciated for its competitive pricing structure, ensuring significant ROI through robust alert systems that prevent costly outages. Its premium features, while beneficial, may lead to higher costs for large deployments. Auvik, priced above some competitors, justifies its cost with deep network insights and streamlining of monitoring tasks. Users acknowledge substantial time and effort savings in troubleshooting, though large-scale deployments can drive up costs under Auvik's device-based pricing model. Both solutions enhance network management and offer noticeable cost efficiencies.