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Azure Bastion vs Datto Remote Monitoring and Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
10
Ranking in other categories
Network Monitoring Software (24th), Microsoft Security Suite (19th)
Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
7th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.2%, up from 1.5% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 7.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Aladin Steiner - PeerSpot reviewer
Has good scalability and provides secure access to the virtual machines
The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.
Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."
"The ability to operate the product with scripting is excellent."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"The product's setup is easy."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"Overall, I had a very positive experience."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"The connection to virtual machines is very useful."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"The project management and task management features work well. It's a decent product in that regard."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"AEM support is great for Macs."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"It has a single pane of glass, and it integrates well with other software."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
 

Cons

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."
"The protocol speed could be faster."
"You are charged for retrieving your own data."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"The solution breaks down sometimes."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
 

Pricing and Cost Advice

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"It does not save money for us."
"Azure Bastion's pricing is good."
"The tool is cheaply priced. I would say that the product is free to use."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Government
8%
Financial Services Firm
8%
Computer Software Company
14%
Financial Services Firm
12%
Retailer
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
What is your experience regarding pricing and costs for Azure Bastion?
The price is not necessarily cheaper, but it is acceptable. We are satisfied with the licensing on a yearly basis.
What needs improvement with Azure Bastion?
There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues. Like Microsoft products that incorporate co-pilot,...
What do you like most about Datto Remote Monitoring and Management?
Even when the connection to the server is lost, the monitoring continues without interruption.
What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...
 

Also Known As

No data available
Autotask EM, Autotask Endpoint Management, Datto RMM
 

Overview

 

Sample Customers

Information Not Available
Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Find out what your peers are saying about Azure Bastion vs. Datto Remote Monitoring and Management and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.