Kaseya VSA and Qualys Patch Management are both competitive products in IT management. Qualys Patch Management is considered superior due to its extensive feature set, making it worth the investment according to user reviews.
Features: Kaseya VSA offers automated patch deployment, extensive reporting capabilities, and third-party integrations as its valuable features. Qualys Patch Management is highlighted for its robust security vulnerabilities assessment, seamless integration with other Qualys services, and real-time threat detection. The reviews indicate that while both products have essential patch management features, Qualys provides more advanced and security-focused functionalities.
Room for Improvement: Users of Kaseya VSA suggest improvements in scalability and performance, and express a desire for more intuitive navigation. Qualys Patch Management, though praised for its security features, would benefit from enhanced usability and more detailed reporting options. The comparison shows Kaseya VSA needs significant scalability enhancements, whereas Qualys needs to focus on user experience refinement.
Ease of Deployment and Customer Service: Kaseya VSA is recognized for its straightforward deployment process and responsive customer support, offering timely assistance and comprehensive support resources. Qualys Patch Management, on the other hand, is appreciated for its cloud-based deployment ease but faces critique regarding the occasional complexity in configuration. Thus, Kaseya VSA edges ahead slightly in customer service quality, while Qualys wins for deployment ease due to its cloud capabilities.
Pricing and ROI: Kaseya VSA is noted for its competitive setup costs and rapid ROI, drawing users favoring budget-conscious solutions. Qualys Patch Management has higher initial costs but is seen by users as delivering better long-term value due to its advanced security features. This demonstrates Kaseya's financial accessibility contrasted against Qualys' higher perceived value.
We have been provided with clear escalation points of contact, ensuring timely responses and resolution for any issues.
The support team is always on their toes, providing excellent service.
Qualys' technical support has been excellent.
Collaborating with various vendors to provide new patches would be beneficial.
This could include specifying whether the failure is related to a file download error, network interruption, application crash, or installer error based on the operating system.
Their platform requires enhanced support for multi-tenancy.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
They introduce new modules as needed, making Patch Management highly scalable.
Qualys Patch Management is very much scalable.
The pricing is reasonable and less expensive than the previous tool.
We found it costly compared to other vendors.
The stability of Qualys Patch Management is impeccable.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is a nine out of ten.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
Qualys Patch Management excels with its automated patch scheduling and retrieval.
The most valuable feature of Qualys Patch Management is the support and service provided by Qualys.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Qualys Patch Management optimizes patching and vulnerability remediation through automation and intelligence insights, accelerating the process by 43% and improving patch rates by 90%. Its integration with CMDB and ITSM tools speeds up ticket closures by 60%, effectively reducing the attack surface while freeing IT and security resources. This cloud-based solution bridges the IT-security gap, making it essential for cybersecurity.
We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.