Kaseya VSA vs Qualys Patch Management comparison

Kaseya and Qualys are both solutions in the Patch Management category. Kaseya is ranked #5 with an average rating of 7.6, while Qualys is ranked #12 with an average rating of 8.4. Additionally, 84% of Kaseya users are willing to recommend the solution, compared to 87% of Qualys users who would recommend it.

Kaseya VSA

Read 31 Kaseya VSA reviews

2,302 Views
1,005 Comparison Views

84% willing to recommend

Qualys Patch Management

Read 8 Qualys Patch Management reviews

303 Views
213 Comparison Views

87% willing to recommend

Kaseya VSA

Qualys Patch Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Kaseya VSA and Qualys Patch Management are both competitive products in IT management. Qualys Patch Management is considered superior due to its extensive feature set, making it worth the investment according to user reviews.

Features: Kaseya VSA offers automated patch deployment, extensive reporting capabilities, and third-party integrations as its valuable features. Qualys Patch Management is highlighted for its robust security vulnerabilities assessment, seamless integration with other Qualys services, and real-time threat detection. The reviews indicate that while both products have essential patch management features, Qualys provides more advanced and security-focused functionalities.

Room for Improvement: Users of Kaseya VSA suggest improvements in scalability and performance, and express a desire for more intuitive navigation. Qualys Patch Management, though praised for its security features, would benefit from enhanced usability and more detailed reporting options. The comparison shows Kaseya VSA needs significant scalability enhancements, whereas Qualys needs to focus on user experience refinement.

Ease of Deployment and Customer Service: Kaseya VSA is recognized for its straightforward deployment process and responsive customer support, offering timely assistance and comprehensive support resources. Qualys Patch Management, on the other hand, is appreciated for its cloud-based deployment ease but faces critique regarding the occasional complexity in configuration. Thus, Kaseya VSA edges ahead slightly in customer service quality, while Qualys wins for deployment ease due to its cloud capabilities.

Pricing and ROI: Kaseya VSA is noted for its competitive setup costs and rapid ROI, drawing users favoring budget-conscious solutions. Qualys Patch Management has higher initial costs but is seen by users as delivering better long-term value due to its advanced security features. This demonstrates Kaseya's financial accessibility contrasted against Qualys' higher perceived value.

To learn more, read our detailed Kaseya VSA vs. Qualys Patch Management Report (Updated: October 2024).

Buyer's Guide

Kaseya VSA vs. Qualys Patch Management

October 2024

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Categories and Ranking

Kaseya VSA

Ranking in Patch Management

5th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (2nd)

Qualys Patch Management

Ranking in Patch Management

12th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ben Blissett

Principal at Affinity Technology Group

Jan 4, 2024

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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Brad Mathis

Employee-Owner, Senior Consultant, Information Security at Keller Schroeder

Jun 10, 2024

Helps simplify patching, integrates well, and reduces costs

A common area for improvement in Patch Management, both within our environment and others I've encountered, is the lack of built-in driver updates. Ideally, the system would handle updates for network interface cards, video cards, and other components, eliminating the need to rely on manufacturer-specific tools like Dell Update or HP Update. Integrating these patching options would significantly improve the overall functionality. Qualys Patch Management primarily updates operating systems, third-party software including Adobe products and many more, leaving video card drivers and firmware updates to other tools. This focus on core software is understandable, as driver and firmware updates can be more complex. The price has room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

"Kaseya VSA's best features are auditing and reporting."

"The most valuable part of this solution is the security features that it offers."

"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."

"The training that we received was quite good."

"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."

"The solution was scalable."

"Provides efficient automation."

More Kaseya VSA pros

"Patch Management, if configured correctly, works effectively without requiring further action."

"The most valuable features are the ease of managing both first-party and third-party patching, the generation of dashboards, and the provision of real-time information."

"Policy enforcement requires less time for my team because users cannot avoid applying updates. The user can skip two or three times or for a maximum of eight hours. After that, there is no way to avoid it. It helps us keep the environment safe."

"The most valuable feature in Patch Management is the Qualys query language for set-it-and-forget-it patching for our preapproved patches, and our preapproved schedules, That is extremely helpful compared to the old days of patching."

"Patch Management's most valuable feature is the ability to search for vulnerabilities using their QID."

"For a few applications, you do not need to go and download the patches from the network or somewhere else. They have the patches or the latest updates in the directory. You can just select a patch and deploy it to a server. You can create a patch job and select the patch. Everything is within the interface. You do not need to go out of it."

"Qualys' best feature is its reporting. At first, it may seem a little complicated to a beginning user, but it's helpful once you get used to it. Most of these scans run automatically. We set the scans up for the client to run at daily, weekly, or monthly intervals, depending on how critical the server or other hardware is."

"Patch Management gave my side and the security side a single pane of glass and the ability to better coordinate the delivery of patches."

Cons

"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."

"It never functioned as intended."

"The product's user interface is an area with certain shortcomings where improvements are required."

"The predefined reports are not up to the mark and you have to do a lot of customization."

"The user interface is somewhat outdated."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."

"The technical support of the solution is an area with shortcomings that needs improvement."

More Kaseya VSA cons

"A patch contract is a bundle of patches that we are going to roll out. I would like to reference those patches from separate jobs. They explained at a conference that it cannot be done, but that is my main complaint. I wish that the whole schema was a little bit clearer because there is a little bit of cloudiness around it."

"There is room for improvement in the detection logic. It sometimes detects open vulnerabilities that are not truly there, such as orphan files that are not really exploitable. It would be helpful if they were classified as information-only rather than Sev 4 or Sev 5."

"Qualys can do regular check-ins to go over not only all the vulnerabilities but also the overall process to see if there is anything where we might need improvement."

"A common area for improvement in Patch Management, both within our environment and others I've encountered, is the lack of built-in driver updates."

"Its implementation is too recent to make any judgments about areas needing improvement. In terms of pricing, of course, it is not free. Cheaper is always better."

"One of the challenges that we have faced with the Patch Management tool is that you cannot patch all the things. There are some limitations, whereas, in SCCM, we can create a package and just deploy that through it. Anything is deployable through SCCM, whereas Patch Management is very selective."

"The Qualys agent sometimes encounters authorization issues, leading to inaccurate vulnerability reports."

"Qualys could improve its capacity to fix vulnerabilities on VMware and other virtualized environments. The reporting could also be enhanced to make it more user-friendly. It's difficult for beginners to learn."

Pricing and Cost Advice

"The solution's pricing is reasonable."

"I think it costs more than ManageEngine."

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."

"We use annual licensing, but we also have a special agreement."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

More Kaseya VSA pricing and cost advice

"It is affordable, but they should provide features as per the rate they are charging. We have a big infrastructure with about 80,000 licenses. We expect better support from the Qualys team. So, it is affordable, but more features should be there, and the support should be better."

"From what I have heard, Qualys Patch Management is pricey, which is a main barrier to entry. Another aspect that I do not like about Qualys is that they do not add new patch management functionalities to the existing package. It is a separate SKU, so you have to pay more money."

"The licensing cost is more than 2,000 for the whole Americas region"

"Qualys Patch Management's pricing is competitive."

"Qualys Patch Management is expensive."

"I'm unaware of Qualys' exact price, but it's more expensive than Nessus. With technological products, you need to pay to get the best."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

Manufacturing Company

Construction Company

Manufacturing Company

13%

Financial Services Firm

13%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.

See all answers

What is your primary use case for Kaseya VSA?

We use the solution as a remote control tool to help clients.

See all answers

What is your experience regarding pricing and costs for Qualys Patch Management?

I'm unaware of Qualys' exact price, but it's more expensive than Nessus. With technological products, you need to pay to get the best.

See all answers

What needs improvement with Qualys Patch Management?

Qualys could improve its capacity to fix vulnerabilities on VMware and other virtualized environments. The reporting could also be enhanced to make it more user-friendly. It's difficult for beginne...

See all answers

What is your primary use case for Qualys Patch Management?

Our use cases for Qualys vary depending on the client. I work for a Paris-based French company that provides cybersecurity and metadata services to multiple clients. We primarily use Qualys to chec...

See all answers

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Compared 8% of the time

BigFix vs Kaseya VSA

Compared 7% of the time

Microsoft Windows Server Update Services vs Kaseya VSA

Compared 6% of the time

More Kaseya VSA Competitors

BigFix vs Qualys Patch Management

Compared 36% of the time

Microsoft Configuration Manager vs Qualys Patch Management

Compared 16% of the time

Ivanti Security Controls vs Qualys Patch Management

Compared 16% of the time

Patch My PC vs Qualys Patch Management

Compared 14% of the time

More Qualys Patch Management Competitors

Product Reports

Buyer's Guide

Kaseya VSA

October 2024

Download Kaseya VSA product report

Buyer's Guide

Qualys Patch Management

October 2024

Download Qualys Patch Management product report

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Kaseya

Qualys

Overview

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Qualys Patch Management optimizes patching and vulnerability remediation through automation and intelligence insights, accelerating the process by 43% and improving patch rates by 90%. Its integration with CMDB and ITSM tools speeds up ticket closures by 60%, effectively reducing the attack surface while freeing IT and security resources. This cloud-based solution bridges the IT-security gap, making it essential for cybersecurity.

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Information Not Available

Buyer's Guide

Kaseya VSA vs. Qualys Patch Management

October 2024

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