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Kaseya VSA vs Qualys Patch Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
3.2
Kaseya VSA customer support is mixed, with varying response times and quality, but generally knowledgeable technical assistance.
Sentiment score
7.3
Qualys Patch Management support is efficient and responsive, successfully resolving issues with effective escalations and proactive account managers.
We have been provided with clear escalation points of contact, ensuring timely responses and resolution for any issues.
The support team is always on their toes, providing excellent service.
Qualys' technical support has been excellent.
 

Room For Improvement

Sentiment score
2.0
Kaseya VSA requires improvements in patch deployment, interface usability, technical support, security, mobile management, Mac support, automation, and remote control.
Sentiment score
5.0
Qualys Patch Management needs enhancements in updates, support, automation, communication, pricing, user interface, and personalized guidance.
Collaborating with various vendors to provide new patches would be beneficial.
This could include specifying whether the failure is related to a file download error, network interruption, application crash, or installer error based on the operating system.
Their platform requires enhanced support for multi-tenancy.
 

Scalability Issues

Sentiment score
5.1
Kaseya VSA is highly scalable and effective for various company sizes, with occasional performance issues at very high endpoint counts.
Sentiment score
8.4
Qualys Patch Management excels in scalability for global growth but faces limitations in multi-tenancy support for some users.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
They introduce new modules as needed, making Patch Management highly scalable.
Qualys Patch Management is very much scalable.
 

Setup Cost

Sentiment score
1.0
Kaseya VSA's pricing is competitive with discounts available, though some find it costly and contracts restrictive.
Sentiment score
3.5
Qualys Patch Management offers competitive pricing with scalable cost savings, but enterprise buyers seek more features for the price.
The pricing is reasonable and less expensive than the previous tool.
We found it costly compared to other vendors.
 

Stability Issues

Sentiment score
1.7
Kaseya VSA is generally stable but faces issues like patching unreliability, connectivity problems, and possible unresponsiveness in the SaaS version.
Sentiment score
8.3
Qualys Patch Management is stable and reliable, with high ratings and minimal downtime, though occasional glitches occur.
The stability of Qualys Patch Management is impeccable.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is a nine out of ten.
 

Valuable Features

Sentiment score
5.3
Kaseya VSA excels in remote management, automation, monitoring, and supports Apple devices, offering configurable and user-friendly features.
Sentiment score
8.5
Qualys Patch Management excels with intuitive deployment, real-time vulnerability insights, script integration, third-party support, and risk management.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
Qualys Patch Management excels with its automated patch scheduling and retrieval.
The most valuable feature of Qualys Patch Management is the support and service provided by Qualys.
 

Categories and Ranking

Kaseya VSA
Ranking in Patch Management
5th
Average Rating
7.8
Reviews Sentiment
3.3
Number of Reviews
31
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
Qualys Patch Management
Ranking in Patch Management
12th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
Brad Mathis - PeerSpot reviewer
Helps simplify patching, integrates well, and reduces costs
A common area for improvement in Patch Management, both within our environment and others I've encountered, is the lack of built-in driver updates. Ideally, the system would handle updates for network interface cards, video cards, and other components, eliminating the need to rely on manufacturer-specific tools like Dell Update or HP Update. Integrating these patching options would significantly improve the overall functionality. Qualys Patch Management primarily updates operating systems, third-party software including Adobe products and many more, leaving video card drivers and firmware updates to other tools. This focus on core software is understandable, as driver and firmware updates can be more complex. The price has room for improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Non Profit
6%
Manufacturing Company
6%
Construction Company
5%
Computer Software Company
14%
Manufacturing Company
14%
Financial Services Firm
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What is your experience regarding pricing and costs for Qualys Patch Management?
From what I have heard, Qualys Patch Management is pricey, which is a main barrier to entry. Another aspect that I do not like about Qualys is that they do not add new patch management functionalit...
What needs improvement with Qualys Patch Management?
They are constantly working on making it better. There is no 100% reliable or working application or software. There are caveats with the network passive sensor when it does not merge or something ...
What is your primary use case for Qualys Patch Management?
We use almost every module that Qualys has, except the EDR, which is endpoint protection. They came up with that module last year. We use their patch management, vulnerability scanners, cloud agent...
 

Learn More

 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Information Not Available
Find out what your peers are saying about Kaseya VSA vs. Qualys Patch Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.