Datto Remote Monitoring and Management vs PRTG Network Monitor comparison

The compared datto and Paessler GmbH solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.5, and holds a 7.5% mindshare in the category. Paessler GmbH is ranked #5 in NMS , with an average rating of 7.7, and holds a 4.3% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 91% of Paessler GmbH users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,626 Views
908 Comparison Views

77% willing to recommend

PRTG Network Monitor

Read 99 PRTG Network Monitor reviews

8,874 Views
6,012 Comparison Views

91% willing to recommend

Datto Remote Monitoring and...

PRTG Network Monitor

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and PRTG Network Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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Categories and Ranking

Datto Remote Monitoring and...

Average Rating

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (6th)

PRTG Network Monitor

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Monitoring Software (5th), IT Infrastructure Monitoring (6th), Cloud Monitoring Software (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.5%, down 8.2% compared to last year.
PRTG Network Monitor, on the other hand, focuses on Network Monitoring Software, holds 4.3% mindshare, down 5.7% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

Aug 16, 2024

It's very easy to implement and create policies

I use Datto Remote Monitoring and Management as an MSP for our customers' patch management. We switched to Datto Remote Monitoring and Management from VSA because it better addresses our specific patch and inventory management needs The tool's main valuable features are its ease of use and…

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Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

Oct 29, 2024

Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"It has a single pane of glass, and it integrates well with other software."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

More Datto Remote Monitoring and Management pros

"The Slack integration is fantastic, and I've actually found it to be very useful recently."

"It has made our infrastructure more reliable."

"Technical support is helpful."

"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."

"PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."

"The solution is scalable."

"The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."

"It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up."

More PRTG Network Monitor pros

Cons

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

More Datto Remote Monitoring and Management cons

"I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do."

"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."

"If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful."

"In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device."

"Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."

"The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch."

"PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses."

"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."

More PRTG Network Monitor cons

Pricing and Cost Advice

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"Because we are only on the free version, we have a limited number of sensors. Therefore, we are not monitoring as much as we want to be to obtain historical information."

"The price is actually on the cheaper side. If you're going with the unlimited license code, it's very cheap compared to competitors unless you're going for something free, like Zabbix. But you get what you pay for, and it doesn't have the full suite of products or tools like SolarWinds or a ScienceLogic."

"If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out."

"We bought a license for 4000 sensors."

"We pay for a perpetual license and we have a support fee."

"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"

"At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed."

"We have an unlimited license for this solution."

More PRTG Network Monitor pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

Manufacturing Company

Retailer

Educational Organization

52%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

See all answers

What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

See all answers

What is your experience regarding pricing and costs for PRTG Network Monitor?

PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite...

See all answers

Comparisons

Microsoft Configuration Manager vs Datto Remote Monitoring and Management

Compared 26% of the time

Atera vs Datto Remote Monitoring and Management

Compared 14% of the time

NinjaOne vs Datto Remote Monitoring and Management

Compared 11% of the time

Kaseya VSA vs Datto Remote Monitoring and Management

Compared 7% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 7% of the time

More Datto Remote Monitoring and Management Competitors

Zabbix vs PRTG Network Monitor

Compared 8% of the time

Centreon vs PRTG Network Monitor

Compared 8% of the time

LibreNMS vs PRTG Network Monitor

Compared 7% of the time

SolarWinds NPM vs PRTG Network Monitor

Compared 6% of the time

Nagios XI vs PRTG Network Monitor

Compared 6% of the time

More PRTG Network Monitor Competitors

Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

November 2024

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

PRTG Network Monitor

October 2024

Download PRTG Network Monitor product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Learn More

datto

Paessler GmbH

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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