Datto Remote Monitoring and Management vs PRTG Network Monitor comparison

The compared datto and Paessler GmbH solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.5, and holds a 7.5% mindshare in the category. Paessler GmbH is ranked #5 in NMS , with an average rating of 7.9, and holds a 4.1% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 91% of Paessler GmbH users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,201 Views
710 Comparison Views

77% willing to recommend

PRTG Network Monitor

Read 101 PRTG Network Monitor reviews

7,647 Views
5,102 Comparison Views

91% willing to recommend

Datto Remote Monitoring and...

PRTG Network Monitor

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and PRTG Network Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: March 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (6th)

PRTG Network Monitor

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

Network Monitoring Software (5th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.5%, down 7.8% compared to last year.
PRTG Network Monitor, on the other hand, focuses on Network Monitoring Software, holds 4.1% mindshare, down 5.1% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Tochukwu Uzomba

Solutions Architect at Boch Systems Company Limited

Efficiently monitor networks across regions with seamless setup and robust feature set

PRTG Network Monitor is easy to set up. Within a few minutes, it is operational. It is an all-in-one monitoring solution without extra costs. For example, we set it up for an insurance company with branches across Africa. We are able to monitor from Lagos without installing anything in the branches, using the agentless feature. We just put in the IP address and the parameter, and we monitor from those ends. Additionally, all the sensors are very useful. Most people are interested in the bandwidth monitoring sensor to see what bandwidth the users are consuming. The pricing is affordable compared to SolarWinds.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"AEM support is great for Macs."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"It has a single pane of glass, and it integrates well with other software."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

More Datto Remote Monitoring and Management pros

"The initial setup is pretty easy."

"The network visualization helps us to drill down deeper."

"I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."

"The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available."

"There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking. Pricing for PRTG Network Monitor is also not as expensive. It's a good tool, even for beginners."

"I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router."

"The up-to-date graphs and the history are very good."

"The most valuable feature of PRTG Network Monitor is its ease of use."

More PRTG Network Monitor pros

Cons

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

More Datto Remote Monitoring and Management cons

"They could improve the process of updating the license."

"Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."

"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."

"The free version only gives us 100 free sensors to use. It would be nice if there was double that."

"PRTG's documentation could be improved."

"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."

"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."

"Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."

More PRTG Network Monitor cons

Pricing and Cost Advice

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out."

"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"

"Because we are only on the free version, we have a limited number of sensors. Therefore, we are not monitoring as much as we want to be to obtain historical information."

"We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization."

"At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed."

"We are satisfied with the price."

"I would like better pricing models for smaller businesses. The free version is fantastic, but it's too restrictive. If they could just get up to 200 sensors for a reasonable fee for on-premise, I would give PRTG my credit card right now."

"It is expensive."

More PRTG Network Monitor pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Retailer

Manufacturing Company

Educational Organization

53%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

See all answers

What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

See all answers

What is your experience regarding pricing and costs for PRTG Network Monitor?

The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.

See all answers

Comparisons

Microsoft Configuration Manager vs Datto Remote Monitoring and Management

Compared 22% of the time

NinjaOne vs Datto Remote Monitoring and Management

Compared 18% of the time

Atera vs Datto Remote Monitoring and Management

Compared 9% of the time

TeamViewer Remote Management vs Datto Remote Monitoring and Management

Compared 8% of the time

ServiceNow vs Datto Remote Monitoring and Management

Compared 6% of the time

More Datto Remote Monitoring and Management Competitors

Zabbix vs PRTG Network Monitor

Compared 8% of the time

LibreNMS vs PRTG Network Monitor

Compared 7% of the time

Centreon vs PRTG Network Monitor

Compared 6% of the time

SolarWinds NPM vs PRTG Network Monitor

Compared 6% of the time

PRTG Enterprise Monitor vs PRTG Network Monitor

Compared 6% of the time

More PRTG Network Monitor Competitors

Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

March 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

PRTG Network Monitor

March 2025

Download PRTG Network Monitor product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Paessler GmbH

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2025

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