Datto Remote Monitoring and Management vs PRTG Network Monitor comparison

The compared datto and Paessler GmbH solutions aren't in the same category. datto is ranked #6 in RMM , with an average rating of 8.5, and holds a 7.4% mindshare in the category. Paessler GmbH is ranked #5 in NMS , with an average rating of 7.7, and holds a 4.2% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 91% of Paessler GmbH users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,522 Views
845 Comparison Views

77% willing to recommend

PRTG Network Monitor

Read 100 PRTG Network Monitor reviews

8,484 Views
5,711 Comparison Views

91% willing to recommend

Datto Remote Monitoring and...

PRTG Network Monitor

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Executive Summary

We performed a comparison between Datto Remote Monitoring and Management and PRTG Network Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: November 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

November 2024

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Categories and Ranking

Datto Remote Monitoring and...

Average Rating

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (6th)

PRTG Network Monitor

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

100

Ranking in other categories

Network Monitoring Software (5th), IT Infrastructure Monitoring (6th), Cloud Monitoring Software (8th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Datto Remote Monitoring and Management is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.4%, down 8.2% compared to last year.
PRTG Network Monitor, on the other hand, focuses on Network Monitoring Software, holds 4.2% mindshare, down 5.5% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"It has a single pane of glass, and it integrates well with other software."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The project management and task management features work well. It's a decent product in that regard."

"AEM support is great for Macs."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

More Datto Remote Monitoring and Management pros

"The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic."

"Nice product with an easy interface to use and a large variety of sensors."

"The remote probe feature in PRTG Network Monitor helps you monitor remote systems or your network at a lower cost than other solutions."

"There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly."

"I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."

"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."

"PRTG Network Monitor is easy to set up. Within a few minutes, it is operational."

"PRTG Network Monitor helps us quickly and easily discover a large number of sensors, so we can spend minimal time monitoring customer sites."

More PRTG Network Monitor pros

Cons

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

More Datto Remote Monitoring and Management cons

"Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down."

"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."

"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."

"PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go."

"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."

"The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."

"This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky."

"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."

More PRTG Network Monitor cons

Pricing and Cost Advice

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"The price of PRTG Network Monitor is more expensive than other solutions, such as OP Network Manager."

"Licenses are very expensive, so I would like to see cheaper licensing."

"Our licensing costs are 10,000 euros over three years."

"Cost was a factor when selecting this solution, but it just did everything we wanted it to do."

"Sensors on free version can run out quick."

"We are satisfied with the price."

"There is a license to use PRTG Network Monitor and it is annually."

"We pay for PRTG Network Monitor annually. The price is approximately 10,000 rupees annually."

More PRTG Network Monitor pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Retailer

Manufacturing Company

Educational Organization

53%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?

Even when the connection to the server is lost, the monitoring continues without interruption.

See all answers

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

See all answers

What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

See all answers

What is your experience regarding pricing and costs for PRTG Network Monitor?

PRTG comes in different bands: there are options with 500, 1500, 2500, and so on. Pricing is by the number of devices, not by sensor.

See all answers

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Compared 7% of the time

Kaseya VSA vs Datto Remote Monitoring and Management

Compared 6% of the time

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Zabbix vs PRTG Network Monitor

Compared 7% of the time

Centreon vs PRTG Network Monitor

Compared 7% of the time

LibreNMS vs PRTG Network Monitor

Compared 7% of the time

SolarWinds NPM vs PRTG Network Monitor

Compared 6% of the time

Nagios XI vs PRTG Network Monitor

Compared 6% of the time

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Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

December 2024

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

PRTG Network Monitor

December 2024

Download PRTG Network Monitor product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Learn More

datto

Paessler GmbH

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

Remote Monitoring and Management (RMM)

November 2024

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