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PRTG Network Monitor pros and cons

Vendor: Paessler GmbH

4.1 out of 5

112 reviews
92% willing to recommend

Pros & Cons summary

PRTG Network Monitor excels in ease of setup and supports customization via sensors and MIB files across technologies. Users benefit from real-time monitoring and alerting, reducing response times, though performance issues exist with apps compared to the web GUI. While flexibility aids remote infrastructure monitoring, scaling beyond 10,000 sensors is complex. Financially, it can be costly due to conversion rates, and technical support is slow, impacting swift issue resolution.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

PRTG Network Monitor offers ease of setup, allowing users to quickly add probes and start data collection.

The real-time monitoring and alerting capabilities of PRTG Network Monitor provide proactive notifications about server or site issues.

The ability to create custom sensors in PRTG Network Monitor allows users to add monitoring capabilities beyond the default settings.

The remote probes feature in PRTG Network Monitor enables monitoring across various locations, even during link downtimes.

PRTG Network Monitor provides comprehensive historical logs and reports that are valuable for resolving issues and planning resource allocation.

CONS

The mobile app could use improvements in speed and accessibility compared to the web GUI.

PRTG Network Monitor requires better integration with third-party systems and more comprehensive documentation for sensor deployment.

There is a need for more robust cloud native solutions for platforms like Azure, AWS, and Google Cloud.

The licensing policy is inflexible, with scalability issues and higher costs as sensor counts increase.

Technical support response times are slow and could benefit from significant improvements.

PRTG Network Monitor Pros review quotes

Technical Consultant at Celerity Limited

Aug 9, 2017

Ease of set-up – it is quick and easy to add a probe and start collecting data from a device.

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Monitoring Specialist at a construction company with 10,001+ employees

Aug 17, 2017

Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software

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RC

Network Manager at Baldwin Family Health Care

May 14, 2018

Nice product with an easy interface to use and a large variety of sensors.

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PRTG Network Monitor

Free Report: PRTG Network Monitor Reviews and More

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

SH

IT strategist at Convergent Wireless Communications

Jul 26, 2018

The product is simple and easy to implement.

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Engineering and Pre-Sales Manager at a tech services company with 11-50 employees

Mar 29, 2019

I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server.

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AB

Network Administrator at a construction company with 201-500 employees

Apr 10, 2019

The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that.

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MH

Matthew Hancock

IT Manager at Berrys Ltd.

Apr 10, 2019

Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us.

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AJ

IT Manager at SILVERSTRING LTD

Apr 10, 2019

One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it.

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AW

IT Coordinator at ENGIE Renewables Ltd

Sep 16, 2019

The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature.

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CB

Senior Security Engineer at Fletchers Solicitors Ltd.

Apr 10, 2019

The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly.

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PRTG Network Monitor Cons review quotes

Technical Consultant at Celerity Limited

Aug 9, 2017

PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI.

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Monitoring Specialist at a construction company with 10,001+ employees

Aug 17, 2017

Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer.

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RC

Network Manager at Baldwin Family Health Care

May 14, 2018

Needs ability to monitor standard notification time (notify after X time).

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PRTG Network Monitor

Free Report: PRTG Network Monitor Reviews and More

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,768 professionals have used our research since 2012.

SH

IT strategist at Convergent Wireless Communications

Jul 26, 2018

We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own.

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Engineering and Pre-Sales Manager at a tech services company with 11-50 employees

Mar 29, 2019

I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.

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AB

Network Administrator at a construction company with 201-500 employees

Apr 10, 2019

There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times.

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MH

Matthew Hancock

IT Manager at Berrys Ltd.

Apr 10, 2019

It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good.

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AJ

IT Manager at SILVERSTRING LTD

Apr 10, 2019

It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help.

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AW

IT Coordinator at ENGIE Renewables Ltd

Sep 16, 2019

I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great.

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CB

Senior Security Engineer at Fletchers Solicitors Ltd.

Apr 10, 2019

When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us.

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Show 10 more reviews (out of 105)

Product Categories

Product Categories

Network Monitoring Software

IT Infrastructure Monitoring

Cloud Monitoring Software

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Product Categories

Product Categories

Network Monitoring Software

IT Infrastructure Monitoring

Cloud Monitoring Software

Popular Comparisons

Popular Comparisons

Veeam Data Platform vs PRTG Network Monitor

Zabbix vs PRTG Network Monitor

Datadog vs PRTG Network Monitor

New Relic vs PRTG Network Monitor

Splunk AppDynamics vs PRTG Network Monitor

Azure Monitor vs PRTG Network Monitor

Elastic Observability vs PRTG Network Monitor

SolarWinds NPM vs PRTG Network Monitor

NinjaOne vs PRTG Network Monitor

Splunk Observability Cloud vs PRTG Network Monitor

ThousandEyes vs PRTG Network Monitor

Cisco DNA Center vs PRTG Network Monitor

Nagios XI vs PRTG Network Monitor

LibreNMS vs PRTG Network Monitor

Auvik Network Management (ANM) vs PRTG Network Monitor

See all alternatives

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