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PRTG Network Monitor vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PRTG Network Monitor
Ranking in Network Monitoring Software
5th
Ranking in Cloud Monitoring Software
8th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
101
Ranking in other categories
IT Infrastructure Monitoring (8th)
ThousandEyes
Ranking in Network Monitoring Software
6th
Ranking in Cloud Monitoring Software
15th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of PRTG Network Monitor is 4.2%, down from 5.0% compared to the previous year. The mindshare of ThousandEyes is 3.7%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Tochukwu Uzomba - PeerSpot reviewer
Efficiently monitor networks across regions with seamless setup and robust feature set
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational. It is an all-in-one monitoring solution without extra costs. For example, we set it up for an insurance company with branches across Africa. We are able to monitor from Lagos without installing anything in the branches, using the agentless feature. We just put in the IP address and the parameter, and we monitor from those ends. Additionally, all the sensors are very useful. Most people are interested in the bandwidth monitoring sensor to see what bandwidth the users are consuming. The pricing is affordable compared to SolarWinds.
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has made our infrastructure more reliable."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"Stability-wise, I rate the solution a ten out of ten."
"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
"The most valuable feature of this solution is being able to see things graphically."
"The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic."
"It is a user-friendly solution."
"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"ThousandEyes gives companies better visibility."
"The most valuable features are integration and ease of use."
"One feature I liked is end-user monitoring."
"The installation process is not hard at all."
"It's fairly easy to set up."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
 

Cons

"We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times."
"The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."
"In a very few cases, customers want more detailed reports, which we cannot meet."
"PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us."
"The technical support could respond a little bit quicker."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"The guest portal is hard to use."
"ThousandEyes could improve the dashboards by adding more features."
"They only offer synthetic requests."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"Presently, it lacks the ability to integrate with other Cisco products."
"It's an expensive solution."
"I would like the product to offer more agility."
"There is room for improvement in terms of customization and user-friendliness."
 

Pricing and Cost Advice

"When you have a lot of devices, PRTG Network Monitor can be costly."
"One thing I like is that when you buy sensors, it's a perpetual license, so once you buy 2,000 sensors, you've got 2,000 sensors; it's not a recurring cost."
"The price was pretty good, very competitive."
"The price of PRTG Network Monitor is more expensive than other solutions, such as OP Network Manager."
"If you're looking for a cost effective software I’d suggest this product."
"There is a license to use PRTG Network Monitor and it is annually."
"We bought a license for 4000 sensors."
"We are satisfied with the price."
"The solution is cheap."
"The solution costs several thousand dollars per year."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"It is a quite expensive solution."
"The solution's pricing is cheap; I rate it a five out of ten."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
53%
Computer Software Company
7%
Government
5%
Financial Services Firm
5%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is your experience regarding pricing and costs for PRTG Network Monitor?
The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...
 

Overview

 

Sample Customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about PRTG Network Monitor vs. ThousandEyes and other solutions. Updated: February 2025.
845,040 professionals have used our research since 2012.