In the network monitoring software space, PRTG Network Monitor and ThousandEyes are two competitive options. ThousandEyes appears to have the upper hand due to its comprehensive monitoring capabilities, especially for cloud services and ISP tracking.
Features: PRTG Network Monitor is known for rapid deployment, high scalability, and affordability, making it appealing for managing large infrastructures. Its flexible setup and monitoring are significant advantages. ThousandEyes is recognized for its comprehensive monitoring, particularly in tracking cloud services and ISPs, offering deeper visibility into network paths and errors.
Room for Improvement: PRTG Network Monitor could enhance template management, offer more dynamic maps, and improve distributed monitoring capabilities, including application monitoring, dashboards, and custom reports. ThousandEyes users suggest improving integration capabilities and user customization features, with an emphasis on adding direct network device monitoring for SNMP integration.
Ease of Deployment and Customer Service: Both PRTG Network Monitor and ThousandEyes offer primarily on-premises deployments, with some hybrid or cloud options. PRTG's straightforward deployment mainly supports on-premises setups, but support is limited to European business hours. ThousandEyes also offers hybrid cloud deployments. Customer support is generally responsive for both, though PRTG users report slower responses and reliance on email.
Pricing and ROI: PRTG Network Monitor is appreciated for its straightforward pricing model with all features bundled, though it can become costly as sensor needs increase. It provides good ROI by preventing downtime and streamlining operations, but costs may be a barrier for smaller businesses. ThousandEyes is viewed as more expensive, suitable for larger enterprises, or those with Cisco agreements, offering a higher perceived cost-value ratio for enterprise-level visibility.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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