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ThousandEyes pros and cons

Vendor: Cisco
4.2 out of 5
1,067 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ThousandEyes allows monitoring of connection quality between sites and alerts users when quality diminishes.
The company provides excellent service with robust customer support.
ThousandEyes offers powerful integration capabilities that enhance user experience.
Initial setup and installation processes are straightforward and not complicated.
It offers extensive monitoring capabilities that accurately identify problem locations in network paths.

CONS

ThousandEyes could be more cost-effective and provide better value for the investment.
The current capabilities lack comprehensive server and application-level monitoring.
There is a need for more integration options, particularly with other Cisco products and communication applications.
ThousandEyes would benefit from enhanced dashboards and improved customization options to increase user-friendliness.
Additional detailed documentation to explain metrics and testing mechanisms would be beneficial.
 

ThousandEyes Pros review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
One feature I liked is end-user monitoring.
FE
Dec 2, 2020
The authentication overall - including to the VPN and LAN - is excellent.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
It's fairly easy to set up.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,192 professionals have used our research since 2012.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities.
AS
Oct 25, 2022
ThousandEyes gives companies better visibility.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money.
SteveLu - PeerSpot reviewer
Sep 10, 2024
The solution's most valuable feature is the path analyzer, which identifies the node causing the errors.
RG
Nov 19, 2020
The company provides excellent service.
Phanikumar Madiraju - PeerSpot reviewer
Nov 14, 2023
The solution is very easy to use.
 

ThousandEyes Cons review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
I feel it needs more holistic integration. It needs more improvement.
FE
Dec 2, 2020
The guest portal is hard to use.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,192 professionals have used our research since 2012.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
More detailed documentation explaining the metrics and the testing mechanisms would be helpful.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
It might be practical to extend monitoring capabilities to include network devices
AS
Oct 25, 2022
They only offer synthetic requests.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
Presently, it lacks the ability to integrate with other Cisco products.
SteveLu - PeerSpot reviewer
Sep 10, 2024
ThousandEyes should expand its application monitoring to monitor some communication applications.
RG
Nov 19, 2020
It's an expensive solution.
Phanikumar Madiraju - PeerSpot reviewer
Nov 14, 2023
The tool does not provide features for application-level monitoring.