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ThousandEyes vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ThousandEyes delivers quick ROI by enhancing performance and efficiency, preventing downtime, and optimizing network issues, earning high user satisfaction.
Sentiment score
7.3
Zabbix, free and open-source, reduces downtime and costs, improving network stability and significant enterprise savings.
 

Customer Service

Sentiment score
7.1
ThousandEyes support is generally efficient and responsive, with high user satisfaction despite some suggestions for improvement.
Sentiment score
6.8
Zabbix users praise supportive documentation, community forums, and responsive technical support despite occasional time zone challenges and free version reliance.
We contacted the support team, and they resolved it within a couple of hours.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.4
ThousandEyes offers scalable performance, integrates well, and adapts to various environments, despite minor licensing cost concerns.
Sentiment score
6.9
Zabbix is highly scalable, excels in diverse environments, but large deployments may require database optimization for efficient performance.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
 

Stability Issues

Sentiment score
7.9
ThousandEyes is dependable with minor bugs, high user satisfaction, rarely crashes, and effectively delivers promised features.
Sentiment score
7.5
Zabbix is reliable and resource-efficient, performing well with database tuning and handling heavy workloads without crashing.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
 

Room For Improvement

Users seek enhanced server monitoring, Cisco integration, better dashboards, improved customization, and comprehensive documentation in ThousandEyes.
Zabbix users seek improved UI, automation, integration, and customization with enhanced reporting, security, and scalability for non-technical users.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

ThousandEyes pricing is mid-range with yearly billing; ideal for large enterprises but challenging for smaller businesses.
Zabbix is cost-effective and flexible, offering open-source monitoring with no licensing fees, low expenses, and optional support costs.
 

Valuable Features

ThousandEyes provides comprehensive network monitoring with seamless Cisco integration, ensuring efficient troubleshooting, scalability, and visibility into network connections.
Zabbix is valued for open-source customization, scalability, comprehensive monitoring, alerting systems, and cost-effective enterprise IT management.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
 

Categories and Ranking

ThousandEyes
Ranking in Network Monitoring Software
7th
Ranking in Cloud Monitoring Software
12th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
Zabbix
Ranking in Network Monitoring Software
1st
Ranking in Cloud Monitoring Software
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
107
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), Server Monitoring (1st), IT Infrastructure Monitoring (1st)
 

Mindshare comparison

As of November 2025, in the Network Monitoring Software category, the mindshare of ThousandEyes is 3.1%, down from 3.9% compared to the previous year. The mindshare of Zabbix is 10.1%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Zabbix10.1%
ThousandEyes3.1%
Other86.8%
Network Monitoring Software
 

Featured Reviews

Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.
B Ahmed - PeerSpot reviewer
Enables seamless global client monitoring with reliable remote connectivity
I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Computer Software Company
14%
Financial Services Firm
10%
Comms Service Provider
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business53
Midsize Enterprise23
Large Enterprise34
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not. I would recom...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
The reporting is lacking because this is an open-source tool, and nowadays, management's expectation is that the reports should be of high quality and every information should be presented in a con...
 

Comparisons

 

Overview

 

Sample Customers

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about ThousandEyes vs. Zabbix and other solutions. Updated: September 2025.
872,837 professionals have used our research since 2012.