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ScienceLogic vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ScienceLogic enhances efficiency, visibility, and reduces incidents, providing long-term ROI and improved company image and operations.
Sentiment score
6.4
ThousandEyes saves time and money by enhancing network performance, reducing troubleshooting time, and improving ROI in two to three years.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
CEO / Co-Founder at Aiops ltd
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Senior cloud engineering lead and IT project owner at KDD
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
Project Manager at Procter & Gamble
 

Customer Service

Sentiment score
7.8
ScienceLogic's support is praised for responsiveness, expertise, and proactive problem-solving, often deemed industry-leading by users.
Sentiment score
6.6
ThousandEyes is praised for responsive support, excellent documentation, and proactive service, enhancing overall customer satisfaction and collaboration.
Problems with Skylar may require longer wait times due to limited resource expertise.
CEO / Co-Founder at Aiops ltd
I received excellent support from ScienceLogic.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
Assistant Consultant at Tata Consultancy
We contacted the support team, and they resolved it within a couple of hours.
System Operation Associate at a financial services firm with 10,001+ employees
The customer support for ThousandEyes is very proactive and supportive.
Project Manager at Procter & Gamble
 

Scalability Issues

Sentiment score
6.7
ScienceLogic excels in scalability and adaptability, supporting large deployments, though minor challenges exist in hardware and user onboarding.
Sentiment score
7.0
ThousandEyes offers strong scalability and adaptability, efficiently supporting diverse environments and expanding seamlessly, despite high licensing costs.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Network and Systems Engineer at a healthcare company with 11-50 employees
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Project Manager at Procter & Gamble
 

Stability Issues

Sentiment score
7.0
ScienceLogic is reliable and stable, with strong support, handling large volumes efficiently despite minor bugs during upgrades.
Sentiment score
8.1
ThousandEyes is highly stable, reliable, with minimal issues, occasionally requiring server reboots for peak performance according to users.
Stability should relate to whether the platform fails, stops working, or breaks.
CEO / Co-Founder at Aiops ltd
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
Senior cloud engineering lead and IT project owner at KDD
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Network and Systems Engineer at a healthcare company with 11-50 employees
 

Room For Improvement

ScienceLogic struggles with complexity, requiring UI simplification, integration improvements, better support, and enhanced monitoring and automation features.
ThousandEyes should enhance its UI, dashboard features, integration, automation, and simplify configuration and installation for improved user experience.
While some other companies have easier APIs, using this solution demands significant expertise.
CEO / Co-Founder at Aiops ltd
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
Solution Architect at a consultancy with 10,001+ employees
Incidents should be alerted on and traced early, before they escalate to full outages.
Software Developer at The Code
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
System Operation Associate at a financial services firm with 10,001+ employees
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Network and Systems Engineer at a healthcare company with 11-50 employees
 

Setup Cost

ScienceLogic offers flexible but potentially costly pricing, emphasizing understanding business needs to justify its robust capabilities.
ThousandEyes' pricing varies by needs, with mixed cost perceptions, mid-range positioning, and potential cost-effectiveness based on organization size.
It could be cheaper.
Solution Architect at a consultancy with 10,001+ employees
ScienceLogic is not that expensive and is cost-effective overall.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Project Manager at Procter & Gamble
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
Lead Technical Consultant at a financial services firm with 5,001-10,000 employees
 

Valuable Features

ScienceLogic delivers versatile IT management with robust monitoring, automation, and integration, ensuring efficient operations across diverse infrastructures.
ThousandEyes provides early awareness, path visibility, and customizable monitoring, enhancing network performance and customer experience with real-time alerts.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
CEO / Co-Founder at Aiops ltd
The CMDB update and the automatic CMDB update are valuable.
Solution Architect at a consultancy with 10,001+ employees
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
Senior cloud engineering lead and IT project owner at KDD
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
Project Manager at Procter & Gamble
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
Vice President, Operations at Fruitist
 

Categories and Ranking

ScienceLogic
Ranking in Network Monitoring Software
13th
Ranking in Cloud Monitoring Software
13th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Server Monitoring (10th), IT Infrastructure Monitoring (16th), IT Operations Analytics (4th), AIOps (9th)
ThousandEyes
Ranking in Network Monitoring Software
9th
Ranking in Cloud Monitoring Software
14th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
24
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of ScienceLogic is 1.3%, down from 1.4% compared to the previous year. The mindshare of ThousandEyes is 2.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes2.0%
ScienceLogic1.3%
Other96.7%
Network Monitoring Software
 

Featured Reviews

Pallagani Siva Koteswararao - PeerSpot reviewer
Assistant Consultant at Tata Consultancy
Comprehensive monitoring streamlines operations with room for user support enhancement
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.
SP
Vice President, Operations at Fruitist
Proactive monitoring has transformed digital experience and now optimizes application delivery
With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
11%
Government
9%
Computer Software Company
7%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise24
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise16
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
ScienceLogic is not that expensive and is cost-effective overall.
What needs improvement with ScienceLogic?
I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could focus more on end-users than enterprises, as the solution is powerful, and collaboration with multiple cloud providers should be developed for better test traceability, with the ...
What is your primary use case for ThousandEyes?
My main use case for ThousandEyes is troubleshooting, with a specific example being testing connectivity through IXP to ensure the fastest route in collaboration with service providers over the reg...
 

Overview

 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about ScienceLogic vs. ThousandEyes and other solutions. Updated: March 2026.
883,026 professionals have used our research since 2012.