ThousandEyes and Kentik are competitive players in network monitoring and management. ThousandEyes seems to have the upper hand in integration with Cisco products and detailed path analysis, while Kentik offers superior flow analysis and traffic optimization.
Features: ThousandEyes provides real-time application visibility and network layer insights across cloud providers and ISPs. It integrates seamlessly with Cisco products, offering a strong path analysis toolset. Kentik strengthens its offering with exceptional NetFlow visualization, powerful flow analysis, and a customizable dashboard, providing deep visibility across the network infrastructure.
Room for Improvement: ThousandEyes could expand its monitoring capabilities to network devices and improve integration with other Cisco platforms. An enhancement to the dashboards for better user experience and inclusion of application-level monitoring is suggested. Kentik could focus on improving its API interface for better user experience and offer actionable insights following anomaly detections. Adjustments to the GUI and better cost analysis integration are also recommended for Kentik.
Ease of Deployment and Customer Service: ThousandEyes accommodates both on-premises and hybrid cloud environments, drawing favorable customer service feedback. Support is well-rated but response times could improve. Kentik's deployment is mostly on-premises and in private clouds, receiving positive reviews for technical support and reporting few deployment issues. Both solutions provide effective support and manage technical integrations well.
Pricing and ROI: ThousandEyes is seen as a premium option, with pricing challenges for smaller enterprises and ROI potentially taking up to three years. It effectively reduces downtime. Kentik’s pricing varies with devices and flow needs; it can be costly for expansive networks. Both solutions offer substantial ROI, saving time and enhancing performance, yet require budget considerations for small businesses.
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.
With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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