Service and Support
Kentik's customer service is efficient and responsive. Emails receive quick replies, and tech support demonstrates expert knowledge, particularly in technical configurations. Users find their needs met with prompt solutions. Communications are proactive, with alerts for maintenance and updates. Many highlight the speed of response, noting Kentik's ability to address issues in minutes. Interaction often involves collaborative problem-solving. Support often anticipates issues, providing updates before problems arise, leading to high satisfaction.
Deployment
Users experienced Kentik's initial setup as straightforward, whether cloud-based or on-premises. Setup involved exporting NetFlow, configuring BGP sessions, and utilizing SNMP settings. Some needed to adjust configurations but found the process smooth and quick. Automation and scripts were commonly used, with minimal staff involvement. The required effort varied depending on network complexity, but once setup, Kentik integrated seamlessly with existing infrastructure without significant maintenance or administrative demands.
Scalability
Kentik shows strong scalability with no significant issues reported. Users express confidence in its ability to handle large installations and global use. They appreciate its flexibility, allowing data slicing without intermediaries. Its as-a-service approach alleviates scaling concerns, making it suitable for varied business sizes. Users look to expand its usage across teams and potentially offer customer access. Some note potential scaling with more devices, while existing small-scale operations have not reached its limits.
Stability
Users report that Kentik is stable with rare issues. Occasional minor bugs, such as auto-refresh problems on dashboards, have been quickly addressed. While periodic outages occur, they typically affect only specific aspects. Maintenance and updates are communicated with minimal impact. Planned outages are brief, with rare extensive issues resolved promptly. Hardware stability is sufficient, with spare capacity in clusters ensuring function continuity. Large-scale impacts are infrequent, and mitigation strategies minimize disruptions.
