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Kentik vs LogicMonitor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
Kentik's customer support is praised for responsiveness, expertise, and efficiency, often exceeding users' expectations with proactive problem-solving.
Sentiment score
9.4
LogicMonitor's customer service is praised for fast responses, knowledgeable staff, 24/7 availability, and effective problem-solving, but varies by location.
 

Room For Improvement

No sentiment score available
Sentiment score
3.9
Kentik users seek improved navigation, simplified API, enhanced features, better integration, pricing, and reduced complexity for effective use.
Sentiment score
5.0
LogicMonitor users seek enhanced monitoring customization, automation, reporting, performance monitoring, and improved alarm, topology, dashboards, and email alert features.
 

Scalability Issues

No sentiment score available
Sentiment score
8.0
Kentik offers impressive scalability and seamless expansion, supporting diverse businesses with custom dashboards and comprehensive data accessibility.
Sentiment score
7.8
LogicMonitor scales efficiently for thousands of devices, offering automation, role-based access control, and seamless growth with minimal challenges.
 

Stability Issues

No sentiment score available
Sentiment score
7.5
Kentik is highly stable, with minimal disruptions and prompt resolutions to rare issues, ensuring minimal user inconvenience.
Sentiment score
9.1
LogicMonitor is highly stable, with minimal downtime, strong alerting features, frequent updates, and high user satisfaction.
 

Valuable Features

No sentiment score available
No sentiment score available
Kentik provides SaaS capabilities with advanced analytics and reporting, enhancing network visibility, performance monitoring, and proactive management.
Sentiment score
8.0
Dashboards provide interactive visualization, custom monitoring, robust reporting, and integration with alerts, Google Maps, NetFlow, and AI-driven anomaly detection.
 

Setup Cost

No sentiment score available
No sentiment score available
No sentiment score available
LogicMonitor offers competitive pricing at $7.75 per device, with discounts, and justifies its cost through robust functionality.
 

Categories and Ranking

Juniper Mist Premium Analytics
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Ranking in Network Monitoring Software
58th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Kentik
Ranking in Network Monitoring Software
43rd
Average Rating
9.2
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Distributed Denial of Service (DDOS) Protection (21st)
LogicMonitor
Ranking in Network Monitoring Software
12th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
26
Ranking in other categories
IT Infrastructure Monitoring (11th), Container Monitoring (5th), Cloud Monitoring Software (13th), AIOps (5th)
 

Mindshare comparison

As of November 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, up from 0.3% compared to the previous year. The mindshare of Kentik is 0.8%, up from 0.7% compared to the previous year. The mindshare of LogicMonitor is 2.3%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

ALEXANDRE VIANNA - PeerSpot reviewer
Has a single dashboard, but is expensive
We use this solution to manage our mission environment The single dashboard is a valuable feature.  The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten.  Overall, I rate the solution a seven out of…
Ahmad Mohd Fahmin - PeerSpot reviewer
Makes monitoring of operational efficiency an easy process
If there is any integration, it will apply back to the source of information that was creating the delay, for example, a legacy system or because the network's configuration is not correct. My company has not yet used any AI features of the product, but we do plan to use it in the future. I recommend the tool to others. I rate the tool a nine out of ten.
Henry-Steinhauer - PeerSpot reviewer
They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.
I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
20%
Financial Services Firm
11%
Manufacturing Company
9%
Retailer
7%
Computer Software Company
22%
Financial Services Firm
11%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
What do you like most about Kentik?
It offers a simple yet powerful feature of classifying applications, going beyond basic statistics.
What needs improvement with Kentik?
Sometimes, the tool has complications, so we must deal with the additional support from the tool's end. We have the L...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't neces...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For exa...
 

Overview

 

Sample Customers

Information Not Available
Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent. 
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about Kentik vs. LogicMonitor and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.