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SCOM vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SCOM
Ranking in Network Monitoring Software
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
82
Ranking in other categories
Event Monitoring (4th)
ThousandEyes
Ranking in Network Monitoring Software
6th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Cloud Monitoring Software (15th), Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of SCOM is 1.9%, down from 2.6% compared to the previous year. The mindshare of ThousandEyes is 3.7%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features for us are the monitoring, the health explorer, and the console."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not."
"The product has helped our organization with in-depth monitoring."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"One feature I liked is end-user monitoring."
"The solution is very easy to use."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"ThousandEyes gives companies better visibility."
"The tool's most valuable feature is its scalability. It is a good tool for network admins."
"It's fairly easy to set up."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The solution's most valuable feature is network security."
 

Cons

"The solution should have more tools for monitoring the cloud engine versus on-premise."
"The solution’s initial setup is difficult."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"The solution should be more user-friendly and offer a better user interface."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"Of course, price is always an issue with Microsoft and could be improved."
"Stability and some performance issues exist and they need improvement."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"There is room for improvement in terms of customization and user-friendliness."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"It might be practical to extend monitoring capabilities to include network devices"
"The tool does not provide features for application-level monitoring."
"I would like the product to offer more agility."
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"The solution's network and reporting could be improved."
"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."
 

Pricing and Cost Advice

"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"We have an EA with Microsoft, and it comes as part of the EA."
"There is a license needed to use this solution and it is paid annually."
"It is more expensive than the competition."
"We have an enterprise agreement that includes this product as part of it."
"It is the cheapest product available in the market."
"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
"We have to pay for a license and the price is fine for us."
"The solution costs several thousand dollars per year."
"It is a quite expensive solution."
"The solution is cheap."
"The solution's pricing is cheap; I rate it a five out of ten."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...
 

Comparisons

 

Also Known As

System Center Operations Manager, SCOM 2012
No data available
 

Overview

 

Sample Customers

Dialog Telekom
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about SCOM vs. ThousandEyes and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.