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Kaseya VSA vs ManageEngine Patch Manager Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
3.2
Kaseya VSA customer support is mixed, with varying response times and quality, but generally knowledgeable technical assistance.
Sentiment score
8.3
ManageEngine Patch Manager Plus offers highly responsive customer support, often resolving queries within hours, earning high user satisfaction ratings.
 

Room For Improvement

Sentiment score
2.0
Kaseya VSA requires improvements in patch deployment, interface usability, technical support, security, mobile management, Mac support, automation, and remote control.
Sentiment score
5.7
ManageEngine Patch Manager Plus needs improvements in support, UI, communication, out-of-network patching, intelligence, reporting, setup, updates, speed, compatibility, testing, pricing, and hardware management.
 

Scalability Issues

Sentiment score
5.1
Kaseya VSA is highly scalable and effective for various company sizes, with occasional performance issues at very high endpoint counts.
Sentiment score
6.5
ManageEngine Patch Manager Plus scales efficiently, supports many OS and apps, and users appreciate its manageable licensing for large environments.
 

Setup Cost

Sentiment score
1.0
Kaseya VSA's pricing is competitive with discounts available, though some find it costly and contracts restrictive.
No sentiment score available
Users find ManageEngine Patch Manager Plus pricing moderate, with annual costs around $5,000 and varying opinions on affordability.
 

Stability Issues

Sentiment score
1.7
Kaseya VSA is generally stable but faces issues like patching unreliability, connectivity problems, and possible unresponsiveness in the SaaS version.
Sentiment score
8.5
ManageEngine Patch Manager Plus is highly stable, consistently performs well, and is easy to deploy and operate across servers and workstations.
 

Valuable Features

Sentiment score
5.3
Kaseya VSA excels in remote management, automation, monitoring, and supports Apple devices, offering configurable and user-friendly features.
Sentiment score
8.6
Comprehensive, user-friendly centralized management tool offering multi-OS support, automation, patching, vulnerability management, and reporting with rollback capabilities.
 

Categories and Ranking

Kaseya VSA
Ranking in Patch Management
5th
Average Rating
7.8
Reviews Sentiment
3.3
Number of Reviews
31
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
ManageEngine Patch Manager ...
Ranking in Patch Management
6th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Patch Management category, the mindshare of Kaseya VSA is 4.5%, down from 5.0% compared to the previous year. The mindshare of ManageEngine Patch Manager Plus is 9.9%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
Sereyreach Dy - PeerSpot reviewer
A tool for vulnerability patching and easy management of patches with a great technical support team
Products like Tenable or CrowdStrike offer a good and less complicated user interface. The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated. For additional features in the solution, I would want the solution to provide me with a detailed view of each patch. If the solution could copy that information and show it on the console, instead of having to click on the plugin ID or the plugin name to redirect you to the patch and all its related information, the need to be redirected to another website to read all the information can be eliminated, and it would be great.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
6%
Non Profit
6%
Educational Organization
5%
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What needs improvement with ManageEngine Patch Manager Plus?
The solution needs to improve its testing environment and reporting. For example, if a patch doesn't work for SQL 9 but works for SQL 10, a comparison report would be helpful. I think ManageEngine ...
 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about Kaseya VSA vs. ManageEngine Patch Manager Plus and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.