Kaseya VSA and ManageEngine Patch Manager Plus are two competitive patch management solutions. ManageEngine Patch Manager Plus has the upper hand in features and deployment, while Kaseya VSA scores better in pricing and customer service.
Features: Kaseya VSA is praised for its robust automation capabilities, scalability, and comprehensive reporting tools. ManageEngine Patch Manager Plus is highlighted for its ease of use, multi-OS support, and quick installation process.
Room for Improvement: Users of Kaseya VSA note the need for a more modern design and enhanced integration capabilities. ManageEngine Patch Manager Plus users mention the need for improvements in patch detection accuracy and enhanced reporting functionalities.
Ease of Deployment and Customer Service: Kaseya VSA users find the deployment process straightforward but indicate a steep learning curve for new users. Its customer service receives mixed reviews with prompt responses but sometimes lacks depth in troubleshooting. ManageEngine Patch Manager Plus is appreciated for its quicker setup and configuration, with generally positive feedback on customer support quality.
Pricing and ROI: Kaseya VSA is often considered more affordable with satisfactory ROI, although some users feel additional features come at extra costs. ManageEngine Patch Manager Plus is seen as slightly more expensive but delivers good ROI due to its comprehensive features.
Compared to other products, ManageEngine provides good return on investment within five years.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
From the browser window itself, you can contact tech support, and this capability has been there from day one.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
I have not had any downtime in six years.
The solution is very stable.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
When the patch testing works well, there is no need for patch management rollbacks.
You cannot create multiple tasks, which is another significant issue.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
It's always expensive for the customer.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
It is valued for its role in addressing the vulnerabilities discovered by Insight VM.
| Product | Market Share (%) |
|---|---|
| ManageEngine Patch Manager Plus | 4.7% |
| Kaseya VSA | 5.8% |
| Other | 89.5% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
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