Try our new research platform with insights from 80,000+ expert users

Kaseya VSA vs Pulseway comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.8
Number of Reviews
31
Ranking in other categories
Patch Management (5th)
Pulseway
Ranking in Remote Monitoring and Management (RMM)
13th
Average Rating
8.6
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (20th)
 

Mindshare comparison

As of November 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 7.8%, down from 10.4% compared to the previous year. The mindshare of Pulseway is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Jan 4, 2024
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
Pieter Plas - PeerSpot reviewer
Jul 27, 2022
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable part of this solution is the security features that it offers."
"The remote support is the most valuable aspect of the solution."
"We can schedule the patching of the endpoints."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"Provides efficient automation."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The most valuable features of this solution are automation, inventory, and patch management."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The solution has great workflow and server modules."
"The setup is simple."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It gives you remote control and has a mobile app."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
 

Cons

"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The technical support of the solution is an area with shortcomings that needs improvement."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Sometimes, the product misinterprets the functionality of a machine."
"The solution is hard to use at first until you understand how it works."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"I believe we should include a VSA license to provide complete endpoint management."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"There are some bugs or glitches."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"The solution does not allow you to make a script for just one customer."
"They have good technical support but it's not excellent."
 

Pricing and Cost Advice

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."
"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."
"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"I think it costs more than ManageEngine."
"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."
"We use annual licensing, but we also have a special agreement."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
Information not available
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Non Profit
6%
Manufacturing Company
6%
Construction Company
6%
Computer Software Company
17%
Educational Organization
8%
Comms Service Provider
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What do you like most about Pulseway?
It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.
What is your primary use case for Pulseway?
I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped...
What advice do you have for others considering Pulseway?
It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Dell, Canon, Siemens, Harvard University, Northwestern University
Find out what your peers are saying about Kaseya VSA vs. Pulseway and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.