Try our new research platform with insights from 80,000+ expert users

Kaseya VSA vs Pulseway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.8
Reviews Sentiment
4.6
Number of Reviews
32
Ranking in other categories
Patch Management (6th)
Pulseway
Ranking in Remote Monitoring and Management (RMM)
13th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (56th), Server Monitoring (18th)
 

Mindshare comparison

As of January 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 7.8%, down from 10.4% compared to the previous year. The mindshare of Pulseway is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
Pieter Plas - PeerSpot reviewer
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of access and ease of use was great."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The most valuable features of this solution are automation, inventory, and patch management."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"This solution is our RMM tool and we love the deployment features."
"The training that we received was quite good."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"Kaseya VSA's best features are auditing and reporting."
"The setup is simple."
"It gives you remote control and has a mobile app."
"The solution has great workflow and server modules."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
 

Cons

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The audit and KNM tools could improve."
"There is room for improvement in the remote control strengths."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"There is room for improvement in the integrated mobile device management, MDM."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The user interface is somewhat outdated."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"The solution does not allow you to make a script for just one customer."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"There are some bugs or glitches."
 

Pricing and Cost Advice

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"Customers purchase the solutions because it is priced well. There are additional services that have an additional cost."
"The solution is robust and the price is good for the features that are provided."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"We use annual licensing, but we also have a special agreement."
"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."
"Kaseya VSA can be described as a fairly priced product."
Information not available
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
831,997 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Non Profit
7%
Educational Organization
6%
Retailer
5%
Computer Software Company
19%
Real Estate/Law Firm
10%
Healthcare Company
9%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What do you like most about Pulseway?
It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.
What is your primary use case for Pulseway?
I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped...
What advice do you have for others considering Pulseway?
It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.
 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Dell, Canon, Siemens, Harvard University, Northwestern University
Find out what your peers are saying about Kaseya VSA vs. Pulseway and other solutions. Updated: January 2025.
831,997 professionals have used our research since 2012.