Kaseya VSA and Pulseway compete in remote management and monitoring. Pulseway appears to have the upper hand due to its seamless integration and mobile functionality, providing more agile monitoring, while Kaseya VSA is favored for centralized management and notable support features.
Features: Kaseya VSA offers comprehensive automation, robust patch and inventory management, and strong audit and reporting capabilities. Pulseway integrates effectively into workflows, supports mobile apps, and provides agile remote monitoring capabilities.
Room for Improvement: Kaseya VSA users report issues with technical support responsiveness, complex deployment processes, and limited mobile device management. Pulseway could improve remote access speed, expand scripting capabilities, and enhance customer service response times.
Ease of Deployment and Customer Service: Kaseya VSA offers a variety of cloud deployment options including hybrid, public, private, and on-premises solutions, but faces criticism for customer support responsiveness. Pulseway supports similar deployment options and generally receives positive feedback for responsive support, although some users see room for improvement in problem resolution times.
Pricing and ROI: Kaseya VSA's pricing is seen as mid-range, with reports of varied ROI; some find it expensive compared to alternatives. Pulseway is viewed as more cost-effective with flexible pricing options, providing value at a lower price point.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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