Pulseway Reviews

Name: Pulseway
Brand: Pulseway
Rating: 4.3 (6 reviews)

4.3 out of 5

6 reviews
100% willing to recommend

649 followers

What is Pulseway?

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

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Pulseway is the #13 ranked solution in top Remote Monitoring and Management Software, #20 ranked solution in top Server Monitoring solutions, and #54 ranked solution in best Network Monitoring Tools. PeerSpot users give Pulseway an average rating of 8.6 out of 10. Based on the analysis of the 6 most recent Pulseway reviews, the overall sentiment is positive, with a sentiment score of 6.9. (Among the highest in the category). Pulseway is most commonly compared to Kaseya VSA: Pulseway vs Kaseya VSA. Pulseway is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 816,406 peers since 2012

Featured reviews

Pieter Plas

Owner at Beerepoot Automatisering B.V.

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

I found Pulseway very handy and useful when using them for online support when someone is in another country. For example, my work is based in Prague. However, I’d support someone in the States or someone from East Asia. It was a great tool. I was able to check everything at the same time. From the IT support perspective, remote controlling is the most valuable aspects. Pulseway was good as I had admin access. I could just remote connect, and I was able to jump into the user's machine. I could set PINs remotely. It was convenient. The setup is simple.

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Naman Bali

Cyber Security Analyst L2 at a tech services company with 51-200 employees

The solution has great workflow and server modules. From there, you can monitor your active directory, exchange server, Windows roles, and even Linux-based solutions. They provide a lot of features; it's good and easy software. I like the network feature which allows the addition of router switches and the ability to update variables. I'm able to build some SNMP OIDs to check on the monitoring status of network devices. At the time of patch management, you can also update your software for third-party softwares. You can select the application as well as customize your own application and install them on the PulseWay dashboard. Compared to other solutions, Pulseway is straightforward and easy to set up.

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Pulseway mindshare

Product category:

As of November 2024, the mindshare of Pulseway in the Remote Monitoring and Management (RMM) category stands at 1.6%, up from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Pulseway offers features like patching Windows updates, automatic tasks, remote scripting, and improved reporting. Users appreciate the monitoring system, remote control capabilities, and the mobile app for 24/7 support. The network feature allows the addition of routers and SNMP OID checks. Notifications on phones, rebooting computers remotely, and setting up third-party software updates are also valued features. It supports remote work across different continents and makes administrative tasks easier.

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"The setup is simple."

Room for Improvement

Users express a need for individual customer scripting and faster performance during remote control. There are suggestions for improving the graphical interface and adding VOIP call monitoring. Users also request a desktop application, similar to the mobile app, for easier remote access and management. Enhancements to technical support response times are desired.

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"There are some bugs or glitches."

ROI

Users reported that Pulseway provided a significant return on investment by saving time and reducing downtime. The platform's easy remote management capabilities allowed for quicker issue resolution and improved efficiency. Users enjoyed the cost-benefit as the tool decreased the need for additional IT staff. Several users mentioned enhanced system monitoring and proactive maintenance features that helped prevent potential issues, thereby safeguarding operations and reducing unexpected costs.

Pricing

Pulseway offers flexible pricing for its IT management solution. Plans start at $85 per month for the Team plan, including five endpoints. Pricing increases with additional features and endpoints. Enterprise plans allow customization based on specific needs, with quotes offered upon request. Users report good value for money, though pricing may escalate with expanding requirements.

Popular Use Cases

Users primarily utilize Pulseway for monitoring IT infrastructure, including endpoints, servers, and desktop PCs. They perform tasks such as remote control, Windows upgrades, manual deployments, and monitoring CPU, memory, and disk space usage. Pulseway alerts users to specific events like high CPU use, admin credential requests, service stoppages, and IP address changes. Additionally, they distribute Pulseway to clients, leveraging its capabilities for internal user support and cybersecurity analysis.

Service and Support

Pulseway customer service and support are praised by users due to their close bonds with the development team, which facilitates suggesting improvements. Some users note long response times, citing instances of waiting 24 hours for a reply. Many users have not interacted with technical support, while those who have mention effective technical assistance once contact is made. Some users collaborated with Pulseway from the start, contributing to the development process.

Deployment

The initial setup of Pulseway is described as easy and effortless, typically involving straightforward deployment steps. Users mention that installation can be completed within minutes to an hour, with auto-detection and network exploration features facilitating the process. Manual installations were sometimes necessary for critical systems. Some users used third-party assistance for deployment, while others incorporated Pulseway into existing workflows, such as automated application installations during laptop imaging. Pulseway's extensive options for monitoring and alerting can be overwhelming with numerous possibilities.

Scalability

Scalability of Pulseway is highly regarded. Users have found it easy to scale, accommodating multiple clients or services efficiently. Deployments range from small to more extensive networks, with successful scaling reported. Various roles including IT support and security departments utilizing Pulseway also indicate its scalability. Even those with limited rights or in smaller networks believe it has significant scaling potential.

Stability

Pulseway is described as stable by users. They mention its reliability, helpful support, and quick feature implementation. Some users reported occasional glitches with 2FA and deployment, but these issues were minor and often resolved quickly. Long-term users recall stability even when it was known as PC Monitor. Updates between the mobile app and enterprise server need synchronization to avoid problems. Stability has not been a significant concern for most.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pulseway Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

18%

Comms Service Provider

Manufacturing Company

Real Estate/Law Firm

Healthcare Company

Educational Organization

University

Government

Financial Services Firm

Construction Company

Insurance Company

Energy/Utilities Company

Transportation Company

Recreational Facilities/Services Company

Sports Company

Retailer

Media Company

Legal Firm

Outsourcing Company

Logistics Company

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Learn more about Pulseway

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.