Microsoft Configuration Manager vs Pulseway comparison

Microsoft Configuration Man...

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Executive SummaryUpdated on Aug 20, 2024

Microsoft Configuration Manager and Pulseway are two prominent tools in IT management, each excelling in different areas based on user reviews. While users find Microsoft Configuration Manager's extensive capabilities more aligned with enterprise needs, Pulseway stands out for its remote monitoring and ease of use.

Features: Microsoft Configuration Manager offers comprehensive management tools for software distribution, patch management, and OS deployment. Pulseway stands out for its remote monitoring, mobile app capabilities, and automated scripts. Users find Microsoft Configuration Manager more suitable for large-scale environments, whereas Pulseway's strengths lie in ease of use and accessibility.

Room for Improvement: Users suggest enhancing the reporting features and simplifying the configuration process for Microsoft Configuration Manager. For Pulseway, users recommend improvements to its alerting system, expanding integration capabilities, and adding more robust features.

Ease of Deployment and Customer Service: Microsoft Configuration Manager deployment is often described as complicated and time-consuming, suitable for larger enterprises with extensive IT resources. Pulseway users report a significantly quicker deployment, especially benefiting small to medium-sized businesses. Customer service for Microsoft Configuration Manager is noted as reliable but slow, while Pulseway receives praise for responsive and helpful support.

Pricing and ROI: Microsoft Configuration Manager typically involves higher setup costs and is seen as cost-effective for larger enterprises due to its extensive capabilities. Pulseway provides a more budget-friendly option with a quick ROI, especially appealing to smaller organizations looking for efficient IT management without high capital investment.

To learn more, read our detailed Microsoft Configuration Manager vs. Pulseway Report (Updated: October 2024).

Microsoft Configuration Manager vs. Pulseway

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Helped 814,649 peers since 2012

Categories and Ranking

Microsoft Configuration Man...

Ranking in Server Monitoring

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

Configuration Management (3rd), Patch Management (1st)

Pulseway

Ranking in Server Monitoring

20th

Average Rating

8.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (54th), Remote Monitoring and Management (RMM) (13th)

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of Microsoft Configuration Manager is 9.5%, down from 11.4% compared to the previous year. The mindshare of Pulseway is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Sachin Vinay

Assistant Manager-Networks at Amrita

Dec 12, 2022

We can specialize the policies related to each device group which ensures that each group has access to the applications they need for their work and non-work hours

I give the solution a nine out of ten. Maintenance is required for some client requests because a few of our cases involve clients reporting issues with their applications. We need to maintain their laptops because they usually run into issues while running other applications. However, in the case of personal computers, there is no problem. We can maintain them with only 20% of the typical maintenance requirements. I would recommend that everyone try out the Endpoint Manager solution from Microsoft. It is a great product because it integrates well with Microsoft products, which most organizations use. This reduces the number of integration and troubleshooting problems. Even if Microsoft products are not used in an organization, I still recommend this product. Other solutions are available but there may be some integration and troubleshooting problems.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

Jul 27, 2022

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"The main, clear valuable feature is updating the latest, patches and updates from Windows. This is the main feature we really utilize a lot."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."

"It has the ability to perform mass distribution."

"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."

"I like the data collection."

"Technical support was helpful and responsive."

"We're a Microsoft-centric organization, so we are happy with the integration between products."

More Microsoft Configuration Manager pros

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The setup is simple."

"The solution has great workflow and server modules."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It gives you remote control and has a mobile app."

Cons

"One area of improvement is regarding the patching of Office 365 products. We have some difficulties on this side, and it can be improved."

"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."

"Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."

"The solution can be improved with the addition of a mobile device manager."

"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."

"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."

"The TSM component could be improved."

"The deployment process is lengthy and should be quicker to complete."

More Microsoft Configuration Manager cons

"They have good technical support but it's not excellent."

"The solution does not allow you to make a script for just one customer."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"There are some bugs or glitches."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

Pricing and Cost Advice

"We have to pay for a license."

"The price is competitive and reasonable."

"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."

"We use the tool's free license. It is expensive."

"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."

"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."

"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

More Microsoft Configuration Manager pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

12%

Government

11%

Manufacturing Company

Computer Software Company

17%

Educational Organization

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...

How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...

What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...

What do you like most about Pulseway?

It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.

What is your primary use case for Pulseway?

I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped...

What advice do you have for others considering Pulseway?

It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.

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Product Reports

Microsoft Configuration Manager

Download Microsoft Configuration Manager product report

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Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )

No data available

Learn More

Microsoft

Overview

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.

Integrations: Integrate with leading solutions, including:

Pulseway PSA
ConnectWise Manage
Autotask
Zendesk
Slack
IT Glue
Kasepersky
Bitdefender
WarrantyMaster

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Dell, Canon, Siemens, Harvard University, Northwestern University

Microsoft Configuration Manager vs. Pulseway