Quest KACE Systems Management Appliance (SMA) and ManageEngine Patch Manager Plus compete in the endpoint management category. Quest KACE seems to have the upper hand with its advanced device management tools, particularly beneficial for organizations with IT needs beyond patching.
Features: Quest KACE Systems Management Appliance (SMA) offers extensive endpoint management capabilities, including integration with Bomgar for remote hardware management, comprehensive asset management, and efficient service desk and scripting capabilities, which enhance IT operations. ManageEngine Patch Manager Plus focuses on robust patch management, supporting a wide array of third-party applications and automating patch deployment to effectively prevent vulnerabilities and maintain compliance.
Room for Improvement: Quest KACE SMA users note issues with scalability and interface complexities during large deployments, with calls for more intuitive software updates and better integration with other tech. For ManageEngine Patch Manager Plus, users highlight a need for interface simplification, improved speed, and enhanced out-of-network patching capabilities, especially for remote workers.
Ease of Deployment and Customer Service: Quest KACE SMA provides flexible deployment options, including on-premises, public, and hybrid clouds, allowing tailor-made solutions to fit different IT infrastructures. It receives praise for comprehensive support and responsive assistance, though some users mention delays in resolving complex issues. ManageEngine Patch Manager Plus mainly offers on-premises deployment with limited public cloud options. While generally positive, its customer support could improve response times and streamline support processes.
Pricing and ROI: Quest KACE SMA is recognized for its higher price, justified by its broad functionality and significant return on investment through enhanced IT productivity and reduced maintenance times. Users commend its transparent licensing and scalability. ManageEngine Patch Manager Plus is seen as more cost-effective, offering competitive pricing ideal for firms focusing on strong patch management without high additional costs. Tailored packages cater to varied budgets, but Quest KACE’s feature set can lead to faster ROI via notable operational efficiencies.
Compared to other products, ManageEngine provides good return on investment within five years.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Customer service and support are excellent, with a perfect score of ten out of ten.
The customer service is very good, providing quick customer support in Spanish.
Scalability requires downtime for performance adjustments.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
The solution is very stable.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.
Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.
What are Quest KACE SMA's key features?Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.
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