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ManageEngine Patch Manager Plus vs Quest KACE Systems Management Appliance (SMA) comparison

ManageEngine and Quest Software are both solutions in the Patch Management category. ManageEngine is ranked #6 with an average rating of 8.8, while Quest Software is ranked #10 with an average rating of 8.3. ManageEngine holds a 10.2% mindshare in PM, compared to Quest Software’s 7.5% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.
ManageEngine Patch Manager ...
Read 13 ManageEngine Patch Manager Plus reviews
  • 2,048 Views
  • 1,705 Comparison Views
100% willing to recommend
Quest KACE Systems Manageme...
Read 39 Quest KACE Systems Management Appliance (SMA) reviews
  • 2,101 Views
  • 1,332 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 27, 2024

Quest KACE Systems Management Appliance (SMA) and ManageEngine Patch Manager Plus compete in the endpoint management category. Quest KACE seems to have the upper hand with its advanced device management tools, particularly beneficial for organizations with IT needs beyond patching.

Features: Quest KACE Systems Management Appliance (SMA) offers extensive endpoint management capabilities, including integration with Bomgar for remote hardware management, comprehensive asset management, and efficient service desk and scripting capabilities, which enhance IT operations. ManageEngine Patch Manager Plus focuses on robust patch management, supporting a wide array of third-party applications and automating patch deployment to effectively prevent vulnerabilities and maintain compliance.

Room for Improvement: Quest KACE SMA users note issues with scalability and interface complexities during large deployments, with calls for more intuitive software updates and better integration with other tech. For ManageEngine Patch Manager Plus, users highlight a need for interface simplification, improved speed, and enhanced out-of-network patching capabilities, especially for remote workers.

Ease of Deployment and Customer Service: Quest KACE SMA provides flexible deployment options, including on-premises, public, and hybrid clouds, allowing tailor-made solutions to fit different IT infrastructures. It receives praise for comprehensive support and responsive assistance, though some users mention delays in resolving complex issues. ManageEngine Patch Manager Plus mainly offers on-premises deployment with limited public cloud options. While generally positive, its customer support could improve response times and streamline support processes.

Pricing and ROI: Quest KACE SMA is recognized for its higher price, justified by its broad functionality and significant return on investment through enhanced IT productivity and reduced maintenance times. Users commend its transparent licensing and scalability. ManageEngine Patch Manager Plus is seen as more cost-effective, offering competitive pricing ideal for firms focusing on strong patch management without high additional costs. Tailored packages cater to varied budgets, but Quest KACE’s feature set can lead to faster ROI via notable operational efficiencies.

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To learn more, read our detailed ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: December 2024).
Buyer's Guide
ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA)
December 2024
Download the complete report
Helped 824,053 peers since 2012
 

Categories and Ranking

ManageEngine Patch Manager ...
Ranking in Patch Management
6th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Quest KACE Systems Manageme...
Ranking in Patch Management
10th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
39
Ranking in other categories
Configuration Management (14th), Endpoint Compliance (7th)
 

Mindshare comparison

As of December 2024, in the Patch Management category, the mindshare of ManageEngine Patch Manager Plus is 10.2%, up from 7.5% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 7.5%, up from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

AdeolaEkunola - PeerSpot reviewer
A quite straightforward solution that works easily with different operating systems
Scalability-wise, I rate the solution a ten out of ten. When the use of the solution for customers grows, there is a need for more endpoints, and it may grow up to 500 endpoints, and the solution's use may even be scaled up further. It is possible to do what is needed to scale up the solution for the IT environments of any of our company's customers. Before scaling up, one needs to buy the license and consider the IT architecture to see if there are any modifications required in the solution. Around three of my company's customers who manage enterprise-sized businesses with a minimum requirement of 700 endpoints at least use the solution.
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Fernando Cezario - PeerSpot reviewer
Helpful for IT asset management and offer a good dashboard
I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The fetch repository is a good feature."
"You can create remote sessions for client systems."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"Scalability-wise, I rate the solution a ten out of ten."
"The tool's most valuable feature is performance."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The most valuable feature of this solution is centralized management."
"The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them."
More ManageEngine Patch Manager Plus pros
"We can get the majority of what we need with this product and do not have to spend money on something else."
"The service desk can be configured and customized to better serve our environment."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"I am impressed by the service desk ticketing and asset management."
"There is ease of use, and its pricing was a driving factor."
"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."
"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
More Quest KACE Systems Management Appliance (SMA) pros
 

Cons

"ManageEngine Patch Manager Plus needs to improve speed."
"I think ManageEngine Patch Manager Plus could improve its testing capabilities. If they could test different SQL versions and server versions in their sandbox, it would be better. For example, it didn't work well with Server 2012, but it works fine with 2016 and up."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"I find the user interface a little bit intimidating and not very appealing."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The agent can be a bit more intelligent."
More ManageEngine Patch Manager Plus cons
"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."
"It could be designed a little bit more intuitively in terms of administration."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"Paying for the product should come with full and extended training anytime it is needed."
"Easier integration would be beneficial."
"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"We'd love to see support for larger dependencies in the scripting feature."
More Quest KACE Systems Management Appliance (SMA) cons
 

Pricing and Cost Advice

"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"Patch Manager is cost-effective."
"The price of this product is reasonable."
"Its price needs improvement."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"The solution cost is around $5,000 per year."
More ManageEngine Patch Manager Plus pricing and cost advice
"The pricing is great. It's billed annually and it's very reasonable."
"It may be more expensive, but you get what you pay for."
"The product is reasonably priced."
"It is expensive in Brazil."
"The pricing and licensing are good. It's worth it."
"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."
"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."
"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
More Quest KACE Systems Management Appliance (SMA) pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
7%
Government
7%
Computer Software Company
13%
University
11%
Government
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ManageEngine Patch Manager Plus?
The fetch repository is a good feature.
See all answers
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Patch Manager is cost-effective.
See all answers
What needs improvement with ManageEngine Patch Manager Plus?
The solution needs to improve its testing environment and reporting. For example, if a patch doesn't work for SQL 9 but works for SQL 10, a comparison report would be helpful. I think ManageEngine ...
See all answers
What do you like most about Quest KACE Systems Management?
KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...
See all answers
What is your experience regarding pricing and costs for Quest KACE Systems Management?
It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.
See all answers
What needs improvement with Quest KACE Systems Management?
Easier integration would be beneficial.
See all answers
 

Comparisons

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Compared 18% of the time
BigFix vs ManageEngine Patch Manager Plus Logo
BigFix vs ManageEngine Patch Manager Plus
Compared 17% of the time
ManageEngine Endpoint Central vs ManageEngine Patch Manager Plus Logo
ManageEngine Endpoint Central vs ManageEngine Patch Manager Plus
Compared 14% of the time
Automox vs ManageEngine Patch Manager Plus Logo
Automox vs ManageEngine Patch Manager Plus
Compared 2% of the time
More ManageEngine Patch Manager Plus Competitors
Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA) Logo
Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA)
Compared 30% of the time
Microsoft Intune vs Quest KACE Systems Management Appliance (SMA) Logo
Microsoft Intune vs Quest KACE Systems Management Appliance (SMA)
Compared 28% of the time
Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA) Logo
Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA)
Compared 10% of the time
BigFix vs Quest KACE Systems Management Appliance (SMA) Logo
BigFix vs Quest KACE Systems Management Appliance (SMA)
Compared 8% of the time
Kaseya VSA vs Quest KACE Systems Management Appliance (SMA) Logo
Kaseya VSA vs Quest KACE Systems Management Appliance (SMA)
Compared 2% of the time
More Quest KACE Systems Management Appliance (SMA) Competitors
 

Product Reports

Buyer's Guide
ManageEngine Patch Manager Plus
December 2024
ManageEngine Patch Manager Plus reportDownload ManageEngine Patch Manager Plus product report
Buyer's Guide
Quest KACE Systems Management Appliance (SMA)
December 2024
Quest KACE Systems Management Appliance (SMA) reportDownload Quest KACE Systems Management Appliance (SMA) product report
 

Also Known As

No data available
Dell KACE Systems Management
 

Learn More

ManageEngine
Quest Software
 

Overview

Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.

Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.

KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.

What are the key features of Quest KACE SMA?
  • Automation: Streamlines software deployment and patch management.
  • Asset Management: Offers comprehensive inventory controls.
  • Integration: Compatible with Bomgar and ServiceNow for enhanced remote support.
  • System Deployment: SDA simplifies deployment across multiple machines.
  • Intuitive Interface: Facilitates IT task management from a single pane.
What benefits and ROI should users look for?
  • Increased Productivity: Simplifies IT tasks, optimizing resources.
  • Centralized Control: Manages a wide range of devices from one interface.
  • Security Compliance: Ensures systems are updated and compliant.
  • Enhanced Support: Improved remote support through integrations.
  • Reporting Capabilities: Provides insights into IT operations and status.

Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.

 

Sample Customers

IKEA Honda UNICEF The University of Georgia Evander
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Buyer's Guide
ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA)
December 2024
Free Report: ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA)
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