Try our new research platform with insights from 80,000+ expert users

ManageEngine Patch Manager Plus vs Quest KACE Systems Management Appliance (SMA) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 27, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
ManageEngine Patch Manager Plus enhanced efficiency, security, and productivity with centralized management, automation, and an intuitive interface for users.
Sentiment score
8.8
Quest KACE streamlines operations, saving time and resources, offering quick ROI and enhancing productivity through efficient patch management and automation.
Compared to other products, ManageEngine provides good return on investment within five years.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
8.3
ManageEngine Patch Manager Plus has excellent customer service with responsive technical support that resolves issues efficiently.
Sentiment score
8.3
Quest KACE support is praised for responsiveness, knowledgeable staff, and effective problem-solving, with minor ticket resolution time issues.
Customer service and support are excellent, with a perfect score of ten out of ten.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
5.7
ManageEngine Patch Manager Plus excels in scalability and multi-OS support, though scaling may require temporary downtime considerations.
Sentiment score
8.0
Quest KACE scales efficiently, managing up to 10,000 endpoints, and adapts to expansions with simple resource additions and licensing.
Scalability requires downtime for performance adjustments.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
 

Stability Issues

Sentiment score
8.7
ManageEngine Patch Manager Plus is stable and efficient, rated highly for reliable performance, easy deployment, and no issues during use.
Sentiment score
7.4
Quest KACE SMA is reliable with minimal downtime, regular updates improve functionality, but frequent updates may need attention.
 

Room For Improvement

ManageEngine Patch Manager Plus needs improvements in usability, compatibility, reporting, support, pricing, and interface simplicity for better user experience.
Quest KACE struggles with scalability, automation, usability, imaging, customization, and support, while needing improved licensing, reporting, and integration.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
 

Setup Cost

ManageEngine Patch Manager Plus offers affordable pricing with options like endpoint-based to server-based licensing, impacting future costs.
Quest KACE SMA offers competitive pricing with per-device licensing, valued for comprehensive features and ROI for large organizations.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
 

Valuable Features

ManageEngine Patch Manager Plus simplifies centralized patch management with automation, multi-OS support, and comprehensive reporting for diverse platforms.
Quest KACE Systems Management Appliance streamlines asset management, deployment, and IT tracking, enhancing productivity with automation and integration tools.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
 

Categories and Ranking

ManageEngine Patch Manager ...
Ranking in Patch Management
8th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Quest KACE Systems Manageme...
Ranking in Patch Management
10th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
39
Ranking in other categories
Client Desktop Management (5th), Endpoint Compliance (7th), Remote Monitoring and Management (RMM) (12th)
 

Mindshare comparison

As of February 2025, in the Patch Management category, the mindshare of ManageEngine Patch Manager Plus is 8.4%, up from 7.5% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 5.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

AdeolaEkunola - PeerSpot reviewer
A quite straightforward solution that works easily with different operating systems
Scalability-wise, I rate the solution a ten out of ten. When the use of the solution for customers grows, there is a need for more endpoints, and it may grow up to 500 endpoints, and the solution's use may even be scaled up further. It is possible to do what is needed to scale up the solution for the IT environments of any of our company's customers. Before scaling up, one needs to buy the license and consider the IT architecture to see if there are any modifications required in the solution. Around three of my company's customers who manage enterprise-sized businesses with a minimum requirement of 700 endpoints at least use the solution.
Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
report
Use our free recommendation engine to learn which Patch Management solutions are best for your needs.
838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
Computer Software Company
12%
University
12%
Financial Services Firm
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with ManageEngine Patch Manager Plus?
When the patch testing works well, there is no need for patch management rollbacks. If the testing environment functions effectively, rollbacks become unnecessary. If a report shows that testing di...
What do you like most about Quest KACE Systems Management?
KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.
 

Also Known As

No data available
Dell KACE Systems Management
 

Overview

 

Sample Customers

IKEA Honda UNICEF The University of Georgia Evander
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA) and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.