Quest KACE Systems Management Appliance and ManageEngine Patch Manager Plus compete in endpoint management. Quest KACE appears to have the upper hand in deployment flexibility and support services, while ManageEngine provides superior patching automation.
Features: Quest KACE offers extensive endpoint management, including asset management and efficient deployment solutions. It is praised for integration capabilities and convenience in handling complex environments. ManageEngine Patch Manager Plus shines in deploying patches across both Microsoft and non-Microsoft environments, with detailed patch status insights and effective automated patch testing.
Room for Improvement: Quest KACE users face scalability issues when handling over 10,000 devices, and they require a more intuitive interface for technical tasks alongside a better patch management system. ManageEngine users point to the need for improved reporting features and a simpler user interface. Both solutions could enhance ease of patch distribution and integration with diverse systems.
Ease of Deployment and Customer Service: Both Quest KACE and ManageEngine offer flexible deployment options. Quest KACE excels with diverse environment support, including public and hybrid clouds, and receives commendations for its responsive and knowledgeable support. ManageEngine is noted for its efficient customer service. While both offer substantial support resources, Quest KACE has a slight edge with extensive support offerings and quicker response times.
Pricing and ROI: Quest KACE is seen as reasonably priced with significant value, particularly in large deployments, saving time and reducing manpower needs, thus enhancing ROI. ManageEngine Patch Manager Plus is considered cost-effective, providing economical options for various business sizes with a flexible licensing model. Both products represent worthwhile investments, offering significant IT operations cost savings.
Compared to other products, ManageEngine provides good return on investment within five years.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Customer service and support are excellent, with a perfect score of ten out of ten.
The customer service is very good, providing quick customer support in Spanish.
Scalability requires downtime for performance adjustments.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
The solution is very stable.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The Patch Management Plus feature has rollback capabilities, which are easy to use, especially in cases affecting servers.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.
Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.
What are Quest KACE SMA's key features?Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.
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