Executive SummaryUpdated on Oct 27, 2024
Quest KACE Systems Management Appliance (SMA) and ManageEngine Patch Manager Plus compete in the endpoint management category. Quest KACE seems to have the upper hand with its advanced device management tools, particularly beneficial for organizations with IT needs beyond patching.
Features: Quest KACE Systems Management Appliance (SMA) offers extensive endpoint management capabilities, including integration with Bomgar for remote hardware management, comprehensive asset management, and efficient service desk and scripting capabilities, which enhance IT operations. ManageEngine Patch Manager Plus focuses on robust patch management, supporting a wide array of third-party applications and automating patch deployment to effectively prevent vulnerabilities and maintain compliance.
Room for Improvement: Quest KACE SMA users note issues with scalability and interface complexities during large deployments, with calls for more intuitive software updates and better integration with other tech. For ManageEngine Patch Manager Plus, users highlight a need for interface simplification, improved speed, and enhanced out-of-network patching capabilities, especially for remote workers.
Ease of Deployment and Customer Service: Quest KACE SMA provides flexible deployment options, including on-premises, public, and hybrid clouds, allowing tailor-made solutions to fit different IT infrastructures. It receives praise for comprehensive support and responsive assistance, though some users mention delays in resolving complex issues. ManageEngine Patch Manager Plus mainly offers on-premises deployment with limited public cloud options. While generally positive, its customer support could improve response times and streamline support processes.
Pricing and ROI: Quest KACE SMA is recognized for its higher price, justified by its broad functionality and significant return on investment through enhanced IT productivity and reduced maintenance times. Users commend its transparent licensing and scalability. ManageEngine Patch Manager Plus is seen as more cost-effective, offering competitive pricing ideal for firms focusing on strong patch management without high additional costs. Tailored packages cater to varied budgets, but Quest KACE’s feature set can lead to faster ROI via notable operational efficiencies.
