ManageEngine Patch Manager Plus vs Quest KACE Systems Management Appliance (SMA) comparison

ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA)

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Helped 814,485 peers since 2012

Categories and Ranking

ManageEngine Patch Manager ...

Ranking in Patch Management

6th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Quest KACE Systems Manageme...

Ranking in Patch Management

7th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Configuration Management (14th), Endpoint Compliance (7th)

Mindshare comparison

As of October 2024, in the Patch Management category, the mindshare of ManageEngine Patch Manager Plus is 9.6%, up from 7.4% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 7.1%, up from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

AdeolaEkunola

Director at NIGERCUBES LTD

Sep 18, 2023

A quite straightforward solution that works easily with different operating systems

Scalability-wise, I rate the solution a ten out of ten. When the use of the solution for customers grows, there is a need for more endpoints, and it may grow up to 500 endpoints, and the solution's use may even be scaled up further. It is possible to do what is needed to scale up the solution for the IT environments of any of our company's customers. Before scaling up, one needs to buy the license and consider the IT architecture to see if there are any modifications required in the solution. Around three of my company's customers who manage enterprise-sized businesses with a minimum requirement of 700 endpoints at least use the solution.

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Fernando Cezario

Level 2 Support at Tigs

Jan 25, 2024

Helpful for IT asset management and offer a good dashboard

I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."

"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."

"Scalability-wise, I rate the solution a ten out of ten."

"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."

"You can create remote sessions for client systems."

"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."

"The most valuable features are patch management and mobile device management."

"The fetch repository is a good feature."

More ManageEngine Patch Manager Plus pros

"We're able to deploy software and push out fixes to endpoints faster than ever."

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."

"The service desk can be configured and customized to better serve our environment."

"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."

"The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."

"I am impressed by the service desk ticketing and asset management."

"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."

"The solution should have a customer label where we can label those servers or include those servers for specific customers."

"The solution's UI is an area that requires improvement."

"The tool's support needs improvement."

"They should add better features for managing hardware."

"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."

"I think ManageEngine Patch Manager Plus could improve its testing capabilities. If they could test different SQL versions and server versions in their sandbox, it would be better. For example, it didn't work well with Server 2012, but it works fine with 2016 and up."

"The agent can be a bit more intelligent."

More ManageEngine Patch Manager Plus cons

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"It could be designed a little bit more intuitively in terms of administration."

"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."

"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."

"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."

"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"The solution cost is around $5,000 per year."

"Our licensing fees are on a yearly basis, and the charge for support is extra."

"Its price needs improvement."

"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."

"The pricing for ManageEngine Patch Manager Plus is on the moderate side."

"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."

"Patch Manager is cost-effective."

"The price of this product is reasonable."

More ManageEngine Patch Manager Plus pricing and cost advice

"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"It may be more expensive, but you get what you pay for."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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814,485 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

13%

University

12%

Government

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ManageEngine Patch Manager Plus?

The fetch repository is a good feature.

What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?

Patch Manager is cost-effective.

What needs improvement with ManageEngine Patch Manager Plus?

The solution needs to improve its testing environment and reporting. For example, if a patch doesn't work for SQL 9 but works for SQL 10, a comparison report would be helpful. I think ManageEngine ...

What do you like most about Quest KACE Systems Management?

KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.

What needs improvement with Quest KACE Systems Management?

Easier integration would be beneficial.

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Comparisons

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Microsoft Windows Server Update Services vs Quest KACE Systems Management Appliance (SMA)

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Product Reports

ManageEngine Patch Manager Plus

Download ManageEngine Patch Manager Plus product report

Quest KACE Systems Management Appliance (SMA)

Download Quest KACE Systems Management Appliance (SMA) product report

Quest KACE Systems Management Appliance (SMA) report

Also Known As

No data available

Dell KACE Systems Management

Learn More

ManageEngine

Quest Software

Overview

Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.

Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.

KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.

What are the key features of Quest KACE SMA?

Automation: Streamlines software deployment and patch management.
Asset Management: Offers comprehensive inventory controls.
Integration: Compatible with Bomgar and ServiceNow for enhanced remote support.
System Deployment: SDA simplifies deployment across multiple machines.
Intuitive Interface: Facilitates IT task management from a single pane.

What benefits and ROI should users look for?

Increased Productivity: Simplifies IT tasks, optimizing resources.
Centralized Control: Manages a wide range of devices from one interface.
Security Compliance: Ensures systems are updated and compliant.
Enhanced Support: Improved remote support through integrations.
Reporting Capabilities: Provides insights into IT operations and status.

Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.

Sample Customers

IKEA Honda UNICEF The University of Georgia Evander

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

ManageEngine Patch Manager Plus vs. Quest KACE Systems Management Appliance (SMA)