We performed a comparison between BigFix and Kaseya VSA based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is unbelievably scalable."
"BigFix technical support is good."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"Ability to run custom reports and custom relevance."
"We've had no issues with stability."
"I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away."
"The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions."
"It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The solution was scalable."
"The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"We can schedule the patching of the endpoints."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The ease of access and ease of use was great."
"I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point."
"BigFix should improve its compatibility with other platforms, such as Linux."
"In order to derive maximum benefit from BigFix, it is essential that we configure all of its features and implement them effectively. If the automation could be improved we would be able to mitigate the risks associated with zero-day threats."
"Sometimes there is a lag time for our users."
"Around the scalability concern, I would like to see the ability to run teamed, clustered, or hierarchical root servers, in order to provide a more robust, high availability system. The single monolithic root server model does somewhat bother me."
"We need a much better multi-tenant option."
"There is room for improvement in the remote control strengths."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"It's very difficult to update the third-party software on every device."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Sometimes, the product misinterprets the functionality of a machine."
BigFix is ranked 3rd in Patch Management with 91 reviews while Kaseya VSA is ranked 5th in Patch Management with 29 reviews. BigFix is rated 8.6, while Kaseya VSA is rated 7.6. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and LogMeIn Central. See our BigFix vs. Kaseya VSA report.
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