Field Service Tech at a retailer with 11-50 employees
Real User
Top 20
2024-07-24T16:56:00Z
Jul 24, 2024
It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we receive a call or a ticket, the person responsible for that client's site is immediately notified. For example, I'm dedicated full-time to one of our client sites, managing their needs 24/7. I receive all alerts, including any critical issues with servers or workstations, often before the employees arrive in the morning. Our RMM solution includes anti-malware software deployed to each workstation and amplifiers that help us address any infections or issues as soon as possible, often remotely. If a client's computer crashes, we may need to go on-site, but even then, we often receive alerts about these issues beforehand.
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum, ConnectWise, LabTech, or Kaseya and want to monitor and manage these servers and desktops and take care of assets for their own customers. For example, you're going to be an MSP and you purchased Continuum for your customers, but you don't have the resources or the skills to make the most out of it. We use our experience and knowledge of Continuum and help you set up things and manage your customers. We run everything behind the scene. We are the people who work on the Continuum tickets and help them.
Continuum Command is a Remote Monitoring and Management (RMM) solution and the basic use cases are remote connecting, patching, and some automation. It also has additional modules security and backup that can be added. An example of automation is that I have some machines that need to be logged off every night, so I can push logoff automation for those. I can also push out a reboot action, as another example. I can do more complicated commands. You can set schedules up and it automates whatever tasks you want. We have clients that we manage using this RMM.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we receive a call or a ticket, the person responsible for that client's site is immediately notified. For example, I'm dedicated full-time to one of our client sites, managing their needs 24/7. I receive all alerts, including any critical issues with servers or workstations, often before the employees arrive in the morning. Our RMM solution includes anti-malware software deployed to each workstation and amplifiers that help us address any infections or issues as soon as possible, often remotely. If a client's computer crashes, we may need to go on-site, but even then, we often receive alerts about these issues beforehand.
ConnectWise is agent-based, allowing it to monitor and manage various network activities effectively.
We use Continuum Command as an RMM and patch management solution for our own customers.
We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum, ConnectWise, LabTech, or Kaseya and want to monitor and manage these servers and desktops and take care of assets for their own customers. For example, you're going to be an MSP and you purchased Continuum for your customers, but you don't have the resources or the skills to make the most out of it. We use our experience and knowledge of Continuum and help you set up things and manage your customers. We run everything behind the scene. We are the people who work on the Continuum tickets and help them.
Continuum Command is a Remote Monitoring and Management (RMM) solution and the basic use cases are remote connecting, patching, and some automation. It also has additional modules security and backup that can be added. An example of automation is that I have some machines that need to be logged off every night, so I can push logoff automation for those. I can also push out a reboot action, as another example. I can do more complicated commands. You can set schedules up and it automates whatever tasks you want. We have clients that we manage using this RMM.