Field Service Tech at a retailer with 11-50 employees
Real User
Top 20
2024-07-24T16:56:00Z
Jul 24, 2024
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and reinstall the software to restore functionality.
The tools is very reactive. Everything has to be predefined and canned ahead of time. ConnectWise has been around for a while and has undergone a lot of changes, but everything is predefined. You can't do many open queries or things like that. For instance, if I want to determine how many of my customers have a particular package, I need to find an already pre-created report for that; I can't query it dynamically. It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
Managing Director at a tech services company with 11-50 employees
Reseller
2021-07-05T06:53:17Z
Jul 5, 2021
The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.
They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool. Existing users with Connectwise PSA may not need it since they have entire things already documented under their own portal and assets mapped against it.
Some additional automation functionality would be helpful. I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard. It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard. A price reduction would always be nice.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and reinstall the software to restore functionality.
The tools is very reactive. Everything has to be predefined and canned ahead of time. ConnectWise has been around for a while and has undergone a lot of changes, but everything is predefined. You can't do many open queries or things like that. For instance, if I want to determine how many of my customers have a particular package, I need to find an already pre-created report for that; I can't query it dynamically. It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs.
The solution could improve by offering better overall management and dashboards. In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.
They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool. Existing users with Connectwise PSA may not need it since they have entire things already documented under their own portal and assets mapped against it.
Some additional automation functionality would be helpful. I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard. It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard. A price reduction would always be nice.