We performed a comparison between ConnectWise Automate and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The implementation is nice and easy."
"Maybe they could improve the capability to be multi-tenant."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"This solution has made life easy with respect to patching, compliance, and OSD."
"SCCM does everything from A to Z for a Windows operating system."
"The cloud account management is a valuable feature."
"It is a very well-rounded product. It is a complete package with all the features using which we are able to manage our PCs very efficiently."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Scheduling of automation could be improved and made more simple."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Their support needs to be better."
"Technical support was helpful."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."
"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."
"The solution can be improved with the addition of a mobile device manager."
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new."
"The cost of the product can be improved."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"It needs to be able to load faster during deployment."
"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."
More Microsoft Configuration Manager Pricing and Cost Advice →
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while Microsoft Configuration Manager is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Tanium and SolarWinds NPM, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Microsoft Intune.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
