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ConnectWise Automate vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (6th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.0%, down 10.9% compared to last year.
SolarWinds NPM, on the other hand, focuses on Network Monitoring Software, holds 5.2% mindshare, down 6.1% since last year.
Remote Monitoring and Management (RMM)
Network Monitoring Software
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
MohitKumar - PeerSpot reviewer
High-level, comprehensive, and proactive monitoring in a user-friendly interface
The solution needs to integrate with additional SDN technologies that are part of the hyper market. The solution supports many vendors by default and just included Meraki SDN with the new release, but continued expansion is important. We created a custom method to pair with unsupported vendors but that can produce a lag in performance so future releases should expand SDN support. The solution does a good job of automating features but could expand that even more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"This product saves us a lot of time and increases our efficiency."
"Remote access and detailed monitoring help us support our equipment."
"It allows us to manage all client requests, jobs and invoicing."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"It is very scalable."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"From web interfaces to custom monitors and alarms, this product has a high level of flexibility that can be molded to suit your business needs, regardless of the size of your organization."
"The abnormal traffic notifications are good. Most of them are remote, and it is very good for notifications and monitoring for the traffic."
"SolarWinds NPM is a scalable solution since it can handle a huge number of users."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"The most valuable feature of this solution is the monitoring capabilities."
"SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
 

Cons

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The fixed client for Automate is slow. The web client is not very intuitive."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The menu doesn't always load properly."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Scheduling of automation could be improved and made more simple."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"This solution would benefit from expanding on the capabilities within the API."
"We also had to be attentive to vulnerabilities, because SolarWinds NPM have some issues in that area. We had to work with our security team, so that they could help us check and backup the data, and check what they needed to secure."
"The root cause analysis and installation faults are not clear."
"Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
"The evaluation time for the product is too short especially for large corporations."
"The solution is considered expensive."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair."
"The cost of the personal perpetual license for SolarWinds NPM is approximately $2,000."
"There's standard licensing, and then it depends on the size of the customer."
"SolarWinds NPM is very expensive, and we pay ten thousand yearly."
"USD $15,000 annually for maintenance."
"We pay approximately $700 per year for renewal of the license."
"The price points are more than competitive when compared to other vendors."
"I find that the pricing is acceptable."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
56%
Computer Software Company
8%
Financial Services Firm
4%
Media Company
3%
Educational Organization
57%
Computer Software Company
6%
Manufacturing Company
5%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
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824,053 professionals have used our research since 2012.