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ConnectWise Automate vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

No sentiment score available
Sentiment score
8.8
SolarWinds NPM offers easy deployment, intuitive monitoring, customizable dashboards, multi-vendor support, scalability, and community-driven enhancements for proactive management.
The most valuable feature for us is the database performance analyzer, which we use a lot.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
 

Room For Improvement

No sentiment score available
Sentiment score
4.2
SolarWinds NPM faces challenges with accuracy, user interface, scalability, support, stability, resource use, and pricing concerns.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
 

Stability Issues

No sentiment score available
Sentiment score
6.7
Properly managed SolarWinds NPM is stable, with fewer issues in updated versions, relying on infrastructure planning and resource allocation.
 

Scalability Issues

No sentiment score available
Sentiment score
8.1
SolarWinds NPM is scalable and adaptable, with flexible deployments but may need dedicated hardware for optimal performance.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
 

Customer Service

No sentiment score available
Sentiment score
6.4
SolarWinds NPM's support is knowledgeable but faces issues in response speed, sales tactics, and customization support options.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
 

Setup Cost

No sentiment score available
Sentiment score
6.3
SolarWinds NPM offers competitive pricing but can be costly; complex licensing and additional fees may impact smaller businesses.
The solution is considered expensive.
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (6th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.4%, down 11.0% compared to last year.
SolarWinds NPM, on the other hand, focuses on Network Monitoring Software, holds 5.2% mindshare, down 6.2% since last year.
Remote Monitoring and Management (RMM)
Network Monitoring Software
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
MohitKumar - PeerSpot reviewer
High-level, comprehensive, and proactive monitoring in a user-friendly interface
The solution needs to integrate with additional SDN technologies that are part of the hyper market. The solution supports many vendors by default and just included Meraki SDN with the new release, but continued expansion is important. We created a custom method to pair with unsupported vendors but that can produce a lag in performance so future releases should expand SDN support. The solution does a good job of automating features but could expand that even more.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
5%
Media Company
4%
Educational Organization
56%
Computer Software Company
6%
Manufacturing Company
5%
Government
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM). Updated: October 2024.
816,406 professionals have used our research since 2012.