ConnectWise Automate vs N-able N-sight Remote Monitoring & Management comparison

ConnectWise and N-able are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #9, while N-able is ranked #11 with an average rating of 6.5. ConnectWise holds a 6.8% mindshare in RMM, compared to N-able’s 4.5% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 90% of N-able users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,292 Views
876 Comparison Views

85% willing to recommend

N-able N-sight Remote Monit...

Read 14 N-able N-sight Remote Monitoring & Management reviews

776 Views
550 Comparison Views

90% willing to recommend

ConnectWise Automate

N-able N-sight Remote Monit...

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and N-able N-sight Remote Monitoring & Management are two leading products in the IT management industry. Customers find N-able's integration options and security enhancements attractive, giving it an edge for those prioritizing these aspects.

Features: ConnectWise Automate offers powerful automation with deep system integrations and efficient remote management. N-able N-sight provides extensive monitoring capabilities, advanced security features, and seamless integrations. ConnectWise Automate is ideal for automation-focused businesses, whereas N-able N-sight is preferred for its security and integration strengths.

Room for Improvement: ConnectWise Automate could enhance the setup process, provide more intuitive user interfaces, and improve integration with third-party services. N-able N-sight may benefit from more comprehensive training resources, increased deployment speed for larger infrastructures, and further refinement in its monitoring precision.

Ease of Deployment and Customer Service: N-able N-sight stands out for its streamlined deployment process and high level of customer support, suitable for businesses seeking quick implementation. ConnectWise Automate, though potentially requiring more initial setup time, offers a robust support network and extensive resources that can be a valuable asset for users learning its complex functionalities.

Pricing and ROI: ConnectWise Automate involves a higher setup cost but offers significant ROI if fully leveraged. N-able N-sight presents a more cost-effective solution with lower initial investment and efficient resource usage. While ConnectWise may be more expensive, its comprehensive features justify the cost for maximized returns; N-able provides a more balanced investment, appealing to budget-conscious entities seeking practical benefits.

To learn more, read our detailed ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management Report (Updated: March 2025).

Buyer's Guide

ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management

March 2025

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Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able N-sight Remote Monit...

Ranking in Remote Monitoring and Management (RMM)

11th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.8%, down from 10.3% compared to the previous year. The mindshare of N-able N-sight Remote Monitoring & Management is 4.5%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Frank Ashley Simon

IT Support Specialist at Cell C

The script deployment features let us create whatever we want to deploy on our devices.

The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown. For example, if I'm looking at the overview, it would be nice to see the number of systems running Windows and the version or how the number of devices reporting correctly on a patch management level. I'd like to see a simpler interface and a more versatile reporting structure. We are looking at moving up to N-central now. I'm working with N-able to set up a demo because I see N-central's reporting has a better structure.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The implementation is nice and easy."

"The most value we get from this solution is that everything is on a patch cycle."

"Remote access and detailed monitoring help us support our equipment."

"A good automated scripts feature."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It allows us to manage all client requests, jobs and invoicing."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"This product saves us a lot of time and increases our efficiency."

More ConnectWise Automate pros

"The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."

"The reporting for this solution has been most valuable."

"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."

"The solution is user-friendly."

"The solution provides complete visibility for the client's infrastructure. Competitors support multiple platforms like Windows and Linux. We designed the agent for our clients, providing network discovery, so there's no need to go to each device individually. It is easy to deploy with a small address range."

"We like that this solution is in real-time, it gives us real-time monitoring."

"The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies."

"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."

More N-able N-sight Remote Monitoring & Management pros

Cons

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Their support needs to be better."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The fixed client for Automate is slow. The web client is not very intuitive."

"The menu doesn't always load properly."

More ConnectWise Automate cons

"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."

"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."

"The product looks a bit old-fashioned."

"It would be great if the pricing model could be improved and the solution was more affordable."

"I would like to see notifications sent with SMS."

"The solutions could improve by adding more features."

"We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand."

"The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown."

More N-able N-sight Remote Monitoring & Management cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"The product is fairly priced."

"As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my location, particularly here in Sri Lanka, it's more expensive than other RMM solutions. I'm working for an Australian IT MSP, and over there, the solution isn't as expensive, but where I'm located, it is, so this is the reason why sometimes, clients don't go with N-able N-sight Remote Monitoring & Management. Licensing cost is also the reason why my organization is looking into Kaseya RMM. My current organization merged with another organization that's using both Kaseya RMM and Connectwise."

"It's expensive and out of our budget."

"We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."

"Out clients pay monthly for the license of N-able Remote Monitoring & Management."

"I haven't paid a whole lot of attention to that since I set it up. It has per-user licensing. If I remember it correctly, it worked out to about $10 a month per user. There were no additional costs. It was pretty straightforward and simple."

"The solution is not very expensive."

"There is a license required for this solution."

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Top Industries

By visitors reading reviews

Educational Organization

57%

Computer Software Company

Manufacturing Company

Financial Services Firm

Computer Software Company

25%

Comms Service Provider

16%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for N-able Remote Monitoring & Management?

The pricing is straightforward: it is based on a per-node basis. A node is a device that you would like to monitor to install the agent. The pricing is neither cheap nor expensive; it falls within ...

See all answers

What is your primary use case for N-able Remote Monitoring & Management?

We use the solution to monitor, automate, and protect the clients and environments.

See all answers

What do you like most about N-able Remote Monitoring & Management?

The details and the reports they provide are what I like, especially the details for almost the whole computer and the OS type.

See all answers

Comparisons

SolarWinds NPM vs ConnectWise Automate

Compared 19% of the time

ConnectWise RMM vs ConnectWise Automate

Compared 13% of the time

Microsoft Configuration Manager vs ConnectWise Automate

Compared 12% of the time

NinjaOne vs ConnectWise Automate

Compared 12% of the time

Tanium vs ConnectWise Automate

Compared 11% of the time

More ConnectWise Automate Competitors

N-able N-central vs N-able N-sight Remote Monitoring & Management

Compared 49% of the time

NinjaOne vs N-able N-sight Remote Monitoring & Management

Compared 19% of the time

Zabbix vs N-able N-sight Remote Monitoring & Management

Compared 17% of the time

ManageEngine Endpoint Central vs N-able N-sight Remote Monitoring & Management

Compared 15% of the time

More N-able N-sight Remote Monitoring & Management Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

March 2025

Download ConnectWise Automate product report

Buyer's Guide

N-able N-sight Remote Monitoring & Management

March 2025

N-able N-sight Remote Monitoring & Management report

Download N-able N-sight Remote Monitoring & Management product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

N-able Remote Monitoring & Management, SolarWinds MSP Remote Monitoring & Management, MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

RMM software designed for next-level protection

Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.

Patch Microsoft and more

Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.

N-able

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

NetSys Network Systems

Buyer's Guide

ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management

March 2025

Free Report: ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management

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