N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices.
Team Manager Fiber & Backhaul Solutions Center & South at a comms service provider with 501-1,000 employees
Real User
Top 20
2023-08-09T11:32:48Z
Aug 9, 2023
There is room for improvement in the development of custom monitoring services. This is important because not all products are easy to monitor, and it can be difficult to determine which monitoring solution to use. For example, do you need to use SNMP? SNMP traps? Or can you get the information you need from the API? So, N-able N-central could be improved by making it easier to develop custom monitoring services for a wider range of products.
Senior Security at a comms service provider with 11-50 employees
Real User
Top 20
2023-02-28T14:01:34Z
Feb 28, 2023
The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was. In terms of features, I don't have any input at this time. I only use it twice a month to do a quick update of data.
N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports.
What is remote monitoring and management (RMM)? RMM is the process in which system administrators or managed service providers (MSPs) use software to remotely monitor and maintain an organization’s IT architecture.
N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices.
The solution's overall integration should be improved.
There is room for improvement in the development of custom monitoring services. This is important because not all products are easy to monitor, and it can be difficult to determine which monitoring solution to use. For example, do you need to use SNMP? SNMP traps? Or can you get the information you need from the API? So, N-able N-central could be improved by making it easier to develop custom monitoring services for a wider range of products.
The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was. In terms of features, I don't have any input at this time. I only use it twice a month to do a quick update of data.
The integration with other applications could be better.
N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports.