I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product.
The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.
The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.
It integrates with TeamViewer, but there are integration issues because it's a third-party product. I would like a native solution for that. There have been issues downstream that trickle their way into working with Ninja.
I have been using NinjaOne for around 18 months.
I give it a nine out of 10 for stability. They do a lot of upgrades and patching on it. That generally happens after hours, and sometimes we'll have some hiccups related to that. Overall, I would describe it as a reliable product.
NinjaOne is highly scalable. We have deployed it at a couple of relatively large clients. It's a cloud product, so the scalability is up to the vendor.
It's different for each customer, but we typically deploy the Ninja client through either a Microsoft group policy or Microsoft Intune. It takes an hour or two to set up the policy and to do testing. After that, it happens behind the scenes.
We have nobody dedicated to maintaining the solution. It's a cloud solution. Six of us use the product. We all administer it to some degree, whether customizing scripts, creating groups, or things like that. That might qualify as maintenance, but I would say it's easy to maintain.
I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful.
New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.
