Quest KACE Systems Management Appliance (SMA) and NinjaOne compete in the IT management space. While both have their strengths, SMA’s breadth of management tools and integration options make it slightly more suited for complex environments.
Features: Quest KACE SMA is distinguished by its comprehensive endpoint management, software deployment, and asset management capabilities. It offers seamless integration with Bomgar and ServiceNow, providing robust device oversight. NinjaOne focuses on monitoring, automated remote management, and task scheduling, with significant integrations like TeamViewer and Bitdefender.
Room for Improvement: Quest KACE SMA users report challenges with patch management complexity, scalability issues, and cumbersome setup. UI customization and report generation need enhancement. NinjaOne's critiques include dashboard usability and incomplete third-party application patching. There are also demands for improved mobile integration and intuitive ticketing systems.
Ease of Deployment and Customer Service: Quest KACE SMA typically requires significant technical expertise for deployment, especially on-premises, but offers strong support through documentation and forums. Technical support receives mixed reviews. NinjaOne, deployed via public cloud, is praised for its straightforward setup and effective, responsive support team.
Pricing and ROI: Quest KACE SMA is competitively priced but may be costlier for smaller businesses. It shows solid ROI through time and cost savings in management tasks. NinjaOne’s subscription model is deemed affordable, especially for educational institutions, with pricing model flexibility enhancing its appeal. Both provide strong ROI aligned with differing organizational needs.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer service is very good, providing quick customer support in Spanish.
The design suggests it is scalable.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
I would rate the stability a ten out of ten.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.
Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.
What are Quest KACE SMA's key features?Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.
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