NinjaOne vs Quest KACE Systems Management Appliance (SMA) comparison

NinjaOne and Quest Software are both solutions in the Patch Management category. NinjaOne is ranked #4 with an average rating of 7.8, while Quest Software is ranked #10 with an average rating of 8.3. NinjaOne holds a 8.7% mindshare in PM, compared to Quest Software’s 7.5% mindshare. Additionally, 93% of NinjaOne users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.

NinjaOne

Read 16 NinjaOne reviews

3,188 Views
1,693 Comparison Views

93% willing to recommend

Quest KACE Systems Manageme...

Read 39 Quest KACE Systems Management Appliance (SMA) reviews

2,101 Views
1,332 Comparison Views

95% willing to recommend

NinjaOne

Quest KACE Systems Manageme...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 27, 2024

Quest KACE Systems Management Appliance (SMA) and NinjaOne compete in the IT management space. While both have their strengths, SMA’s breadth of management tools and integration options make it slightly more suited for complex environments.

Features: Quest KACE SMA is distinguished by its comprehensive endpoint management, software deployment, and asset management capabilities. It offers seamless integration with Bomgar and ServiceNow, providing robust device oversight. NinjaOne focuses on monitoring, automated remote management, and task scheduling, with significant integrations like TeamViewer and Bitdefender.

Room for Improvement: Quest KACE SMA users report challenges with patch management complexity, scalability issues, and cumbersome setup. UI customization and report generation need enhancement. NinjaOne's critiques include dashboard usability and incomplete third-party application patching. There are also demands for improved mobile integration and intuitive ticketing systems.

Ease of Deployment and Customer Service: Quest KACE SMA typically requires significant technical expertise for deployment, especially on-premises, but offers strong support through documentation and forums. Technical support receives mixed reviews. NinjaOne, deployed via public cloud, is praised for its straightforward setup and effective, responsive support team.

Pricing and ROI: Quest KACE SMA is competitively priced but may be costlier for smaller businesses. It shows solid ROI through time and cost savings in management tasks. NinjaOne’s subscription model is deemed affordable, especially for educational institutions, with pricing model flexibility enhancing its appeal. Both provide strong ROI aligned with differing organizational needs.

To learn more, read our detailed NinjaOne vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: December 2024).

Buyer's Guide

NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

December 2024

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Categories and Ranking

NinjaOne

Ranking in Patch Management

4th

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)

Quest KACE Systems Manageme...

Ranking in Patch Management

10th

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Configuration Management (14th), Endpoint Compliance (7th)

Mindshare comparison

As of December 2024, in the Patch Management category, the mindshare of NinjaOne is 8.7%, up from 7.5% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 7.5%, up from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

A tool that helps with a lot of configurations and creates automation processes that work perfectly

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Fernando Cezario

Level 2 Support at Tigs

Helpful for IT asset management and offer a good dashboard

I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature we have found currently is probably patch management."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"NinjaOne's best feature is its monitoring."

"The most important aspect of this tool is the security it provides our company."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The installation is easy, it only took two minutes."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

More NinjaOne pros

"We can get the majority of what we need with this product and do not have to spend money on something else."

"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."

"I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it."

"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."

"The service desk can be configured and customized to better serve our environment."

"This solution makes it easy to control assets and upgrade all types of software."

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"The initial setup is relatively easy."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"I would like to see more scripts for PowerShell commands."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The solution could improve by optimizing the internet connection being used."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The NinjaOne distribution server is highly dependent on an active directory."

"NinjaOne's pricing and user interface needs improvement."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

More NinjaOne cons

"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."

"I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period."

"Scalability is my primary concern right now."

"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."

"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."

"It could be designed a little bit more intuitively in terms of administration."

"I've had some issues with patch catalogue."

"There is always room for improvement. However, the system does most of what we need at this moment."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We got a pretty good deal. It was fairly affordable."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"Its pricing is great."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

"The pricing and licensing are good. It's worth it."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"It is expensive in Brazil."

"The product is reasonably priced."

"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"It may be more expensive, but you get what you pay for."

"The pricing is great. It's billed annually and it's very reasonable."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Retailer

Government

Manufacturing Company

Computer Software Company

13%

University

11%

Government

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such ...

See all answers

What needs improvement with NinjaOne?

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, inc...

See all answers

What do you like most about Quest KACE Systems Management?

KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.

See all answers

What needs improvement with Quest KACE Systems Management?

Easier integration would be beneficial.

See all answers

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Compared 8% of the time

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Compared 2% of the time

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Product Reports

Buyer's Guide

NinjaOne

December 2024

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Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

December 2024

Quest KACE Systems Management Appliance (SMA) report

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Also Known As

No data available

Dell KACE Systems Management

Learn More

NinjaOne

Quest Software

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.

KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.

What are the key features of Quest KACE SMA?

Automation: Streamlines software deployment and patch management.
Asset Management: Offers comprehensive inventory controls.
Integration: Compatible with Bomgar and ServiceNow for enhanced remote support.
System Deployment: SDA simplifies deployment across multiple machines.
Intuitive Interface: Facilitates IT task management from a single pane.

What benefits and ROI should users look for?

Increased Productivity: Simplifies IT tasks, optimizing resources.
Centralized Control: Manages a wide range of devices from one interface.
Security Compliance: Ensures systems are updated and compliant.
Enhanced Support: Improved remote support through integrations.
Reporting Capabilities: Provides insights into IT operations and status.

Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.

Sample Customers

Status Pros, Mitchell and Company

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Buyer's Guide

NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

December 2024

Free Report: NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

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