NinjaOne vs Quest KACE Systems Management Appliance (SMA) comparison

NinjaOne and Quest Software are both solutions in the Patch Management category. NinjaOne is ranked #4 with an average rating of 7.6, while Quest Software is ranked #7 with an average rating of 8.3. NinjaOne holds a 8.4% mindshare in PM, compared to Quest Software’s 7.1% mindshare. Additionally, 92% of NinjaOne users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.

NinjaOne

Read 15 NinjaOne reviews

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1,685 Comparison Views

92% willing to recommend

Quest KACE Systems Manageme...

Read 38 Quest KACE Systems Management Appliance (SMA) reviews

2,291 Views
1,419 Comparison Views

95% willing to recommend

NinjaOne

Quest KACE Systems Manageme...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 27, 2024

Quest KACE Systems Management Appliance (SMA) and NinjaOne compete in the IT management space. While both have their strengths, SMA’s breadth of management tools and integration options make it slightly more suited for complex environments.

Features: Quest KACE SMA is distinguished by its comprehensive endpoint management, software deployment, and asset management capabilities. It offers seamless integration with Bomgar and ServiceNow, providing robust device oversight. NinjaOne focuses on monitoring, automated remote management, and task scheduling, with significant integrations like TeamViewer and Bitdefender.

Room for Improvement: Quest KACE SMA users report challenges with patch management complexity, scalability issues, and cumbersome setup. UI customization and report generation need enhancement. NinjaOne's critiques include dashboard usability and incomplete third-party application patching. There are also demands for improved mobile integration and intuitive ticketing systems.

Ease of Deployment and Customer Service: Quest KACE SMA typically requires significant technical expertise for deployment, especially on-premises, but offers strong support through documentation and forums. Technical support receives mixed reviews. NinjaOne, deployed via public cloud, is praised for its straightforward setup and effective, responsive support team.

Pricing and ROI: Quest KACE SMA is competitively priced but may be costlier for smaller businesses. It shows solid ROI through time and cost savings in management tasks. NinjaOne’s subscription model is deemed affordable, especially for educational institutions, with pricing model flexibility enhancing its appeal. Both provide strong ROI aligned with differing organizational needs.

To learn more, read our detailed NinjaOne vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: October 2024).

Buyer's Guide

NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

October 2024

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Helped 814,485 peers since 2012

Categories and Ranking

NinjaOne

Ranking in Patch Management

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (25th), Server Monitoring (9th), IT Service Management (ITSM) (7th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)

Quest KACE Systems Manageme...

Ranking in Patch Management

7th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Configuration Management (14th), Endpoint Compliance (7th)

Mindshare comparison

As of October 2024, in the Patch Management category, the mindshare of NinjaOne is 8.4%, up from 6.8% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 7.1%, up from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

Nov 15, 2023

A tool that helps with a lot of configurations and creates automation processes that work perfectly

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Fernando Cezario

Level 2 Support at Tigs

Jan 25, 2024

Helpful for IT asset management and offer a good dashboard

I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The installation is easy, it only took two minutes."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The most valuable feature we have found currently is probably patch management."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most important aspect of this tool is the security it provides our company."

"The tool's most valuable feature is third-party application updates."

"It just works as advertised and serves the purpose for which we got it."

More NinjaOne pros

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."

"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."

"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."

"There is ease of use, and its pricing was a driving factor."

"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."

"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."

"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"Lacks sufficient integrations with other PSAs."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I would like to see more scripts for PowerShell commands."

"NinjaOne's dashboard could be easier to use."

"The ticketing system in NinjaOne is not the best."

"NinjaOne's reporting module is cumbersome."

More NinjaOne cons

"There is always room for improvement. However, the system does most of what we need at this moment."

"I've had some issues with patch catalogue."

"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."

"It could be designed a little bit more intuitively in terms of administration."

"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"Its pricing is great."

"We got a pretty good deal. It was fairly affordable."

"The product's pricing depends on the number of PCs or devices."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"It may be more expensive, but you get what you pay for."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"We pay annually for technical support."

"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"The pricing is fair."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

13%

University

12%

Government

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

See all answers

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

See all answers

What do you like most about Quest KACE Systems Management?

KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.

See all answers

What needs improvement with Quest KACE Systems Management?

Easier integration would be beneficial.

See all answers

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Compared 5% of the time

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Compared 29% of the time

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Compared 29% of the time

BigFix vs Quest KACE Systems Management Appliance (SMA)

Compared 9% of the time

Microsoft Windows Server Update Services vs Quest KACE Systems Management Appliance (SMA)

Compared 8% of the time

OpenText ZENworks Configuration Management vs Quest KACE Systems Management Appliance (SMA)

Compared 2% of the time

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Product Reports

Buyer's Guide

NinjaOne

October 2024

Download NinjaOne product report

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

October 2024

Quest KACE Systems Management Appliance (SMA) report

Download Quest KACE Systems Management Appliance (SMA) product report

Also Known As

No data available

Dell KACE Systems Management

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NinjaOne

Quest Software

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.

KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.

What are the key features of Quest KACE SMA?

Automation: Streamlines software deployment and patch management.
Asset Management: Offers comprehensive inventory controls.
Integration: Compatible with Bomgar and ServiceNow for enhanced remote support.
System Deployment: SDA simplifies deployment across multiple machines.
Intuitive Interface: Facilitates IT task management from a single pane.

What benefits and ROI should users look for?

Increased Productivity: Simplifies IT tasks, optimizing resources.
Centralized Control: Manages a wide range of devices from one interface.
Security Compliance: Ensures systems are updated and compliant.
Enhanced Support: Improved remote support through integrations.
Reporting Capabilities: Provides insights into IT operations and status.

Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.

Sample Customers

Status Pros, Mitchell and Company

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Buyer's Guide

NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

October 2024

Free Report: NinjaOne vs. Quest KACE Systems Management Appliance (SMA)

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