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Microsoft Intune vs Sophos Mobile comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
4.0
IBM MaaS360's customer service is praised, but technical support reviews are mixed, citing response time and solution adequacy issues.
Sentiment score
6.9
Microsoft Intune's support receives mixed reviews, with premium support praised for efficiency and basic support criticized for delays.
Sentiment score
8.5
Sophos Mobile customer service receives mixed feedback, with varying responsiveness and effectiveness, leading to diverse user experiences.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
 

Room For Improvement

Sentiment score
3.9
IBM MaaS360 requires enhancements in UI, reporting, support, device management, security, and feature integration to match competitors.
Sentiment score
4.8
Microsoft Intune needs improvements in log visibility, macOS support, integration, cost, support, and security to enhance functionality.
Sentiment score
4.0
Sophos Mobile needs improved security, easier setup, better iOS integration, enhanced support, and stronger threat detection and reporting tools.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
The area for improvement in Sophos Mobile is troubleshooting.
 

Scalability Issues

Sentiment score
8.5
IBM MaaS360 is praised for its scalability, effectively supporting both small and large organizations, despite some cost concerns for smaller businesses.
Sentiment score
8.2
Microsoft Intune is praised for its scalability, effectively managing diverse devices and user sizes across various sectors.
Sentiment score
7.0
Sophos Mobile is scalable for SMEs but may be costly, with mixed reviews suggesting discounts or buyback options.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We recommend it for both small and medium-sized enterprises.
 

Setup Cost

Sentiment score
6.8
IBM MaaS360 is cost-effective for some users, yet pricing pressure and mixed reviews highlight concerns over affordability and value.
Sentiment score
7.6
Microsoft Intune offers affordable enterprise solutions with various licensing options and seamless integration within Microsoft service packages.
Sentiment score
6.9
Sophos Mobile offers competitive pricing based on users, with bundled maintenance, making it cost-effective for many though pricey for some.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation.
Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.
The product is affordable, and there is no issue with its purchase for small companies.
 

Stability Issues

Sentiment score
8.5
IBM MaaS360 is praised for stability and performance, though a few users experience minor issues like passcode delays and battery drain.
Sentiment score
8.0
Microsoft Intune is highly stable with minimal issues, praised for ongoing improvements enhancing reliability and device management.
Sentiment score
7.2
Sophos Mobile is reliable and stable on AWS, despite occasional support and security control issues, rated 8/10 overall.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
We've encountered problems with other services like Exchange, Intune has remained unaffected.
 

Valuable Features

Sentiment score
8.5
IBM MaaS360 offers efficient, secure device management with comprehensive tracking, BYOD support, user-friendly interface, scalability, and cost-effectiveness.
Sentiment score
8.1
Microsoft Intune offers centralized management, enhanced security, and flexible device management, improving productivity and reducing costs with easy remote access.
Sentiment score
8.5
Sophos Mobile provides comprehensive mobile management, security features, and user-friendly interface enhancing device security and integration with corporate tools.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Sophos Mobile has been rated nine out of ten for security and performance.
 

Categories and Ranking

IBM MaaS360
Sponsored
Ranking in Enterprise Mobility Management (EMM)
9th
Ranking in Unified Endpoint Management (UEM)
7th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Microsoft Intune
Ranking in Enterprise Mobility Management (EMM)
1st
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
230
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Microsoft Security Suite (1st)
Sophos Mobile
Ranking in Enterprise Mobility Management (EMM)
7th
Ranking in Unified Endpoint Management (UEM)
5th
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Bijay Kumar Swain - PeerSpot reviewer
Ability to segregate data, well-suited for medium enterprises and installation is quick
We have some challenges. If we look at the challenges we face in the market, there are a few products like Sophos, where there are features of MaaS360, and the IBM EDR product, ReaQta. So, there are features from both ReaQta and MaaS360 available in Sophos, as well as a few other products, which we have challenges in replacing. MaaS360 definitely caters to a few of the requirements, but when someone is going for a solution, all the features are not available in MaaS360. It is like a combo, MaaS360, and IBM ReaQta, that is, EDR, ReaQta. Both of them, together as a combo plan, actually offer a very good proposition in terms of market competitors. There are a few products like Sophos and another product which have features from both endpoint detection and response and mobile device management. Because we have two different products with those features, we face challenges in proposing a particular product for the client. It is like a marketing challenge. The way other competitor products are available in the market. So it is better to have a different positive team, but, again, to remain in competition and have better scalability. So, IBM needs to integrate a few features that the competitors have in their products. No doubt, this is a different product, MaaS360. We call it MDM. We call it endpoint mobile device management. Then we call it different names that MaaS360 falls into. But when we are talking about competitor products, to remain in the competition, you need to have features that others provide. IBM surely has those features in other products, but not in MaaS360. The only challenge was replacing already existing competitor products with MaaS360. So, that’s the only area where we struggle because they always come with those requirements that they are already getting in the competitor’s product, which is not available in IBM’s MaaS360. So this product lacks some features, like Unified Endpoint Management.
Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Bien A.Vitorillo - PeerSpot reviewer
Easy to manage, cheaper cost and efficient for security needs
Sophos is very simple and direct to the point. I cannot recall any challenges with the deployment process. Deployment time: For a single device, it only takes two to three minutes, it also depends on the connectivity. But with a reliable connection, it takes only two to three minutes to install the software. Once installed, as long as there is an internet connection, the device can be discovered in our cloud deployment. Our network support team works on Sophos. I believe we have integrated it into our Active Directory. Deployment model: The subscription itself, Sophos Central, is already cloud-based. It's software as a service, directly from Sophos.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
9%
Manufacturing Company
9%
Financial Services Firm
7%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
21%
Construction Company
8%
Manufacturing Company
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What do you like most about IBM MaaS360?
We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the ope...
What is your experience regarding pricing and costs for IBM MaaS360?
IBM products are a little pricey, so it’s expensive. I would rate the pricing and licensing model a seven out of ten,...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Sophos Mobile?
I like the level of interaction that the product offers with the other products in our company's environment.
What is your experience regarding pricing and costs for Sophos Mobile?
The product is affordable, and there is no issue with its purchase for small companies.
What needs improvement with Sophos Mobile?
The area for improvement in Sophos Mobile is troubleshooting. They should be better at addressing issues more effecti...
 

Also Known As

Fiberlink MaaS360, MaaS360
Intune, MS Intune, Microsoft Endpoint Manager
Mobile Control
 

Learn More

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Overview

 

Sample Customers

Bancroft, Garuda Indonesia
Mitchells and Buzzers, Callaway
VIST Bank
Find out what your peers are saying about Microsoft Intune vs. Sophos Mobile and other solutions. Updated: November 2024.
817,354 professionals have used our research since 2012.