The area for improvement in Sophos Mobile is troubleshooting. They should be better at addressing issues more effectively. I have no experience with giving inspections on a mobile device.
The most important area for improvement is the mobile threat detection, especially regarding Instagram and Facebook hacks. There's a need for better protection against hackers trying to access key accounts such as bank accounts.
End users must know their devices are vulnerable rather than relying on administrators to patch them. A two-way notification system should alert both the engineer and the administrator about vulnerabilities. Sometimes, administrators manage many devices and might overlook issues, so having end users also receive notifications can help ensure that vulnerabilities are addressed more promptly. It would be helpful to have a dashboard that can be quickly exported to Excel or PDF. This dashboard should summarize activities, including usage, internet usage, vulnerabilities, threats, and patch coverage. The goal is to simplify reporting for administrators so they don’t have to sort and pick data manually. This makes it easier for management and auditors to review and assess the organization's status efficiently.
I have not faced any service issues. The known vulnerabilities have already been patched. So, I've heard that the application might have issues with other software.
For Sophos Mobile, it is difficult to get good support. I see that there are not any problems with Sophos in general because its devices are always under development, but it is difficult to keep our company aligned with the tool's latest developments over all our platforms since it is something that gets introduced in the market in a continuous mode. The product can get better if it is possible to activate the developments in the tool directly. From any improvement perspective, the support offered by the product needs to be improved. To be precise, the response time from the support team needs to be improved. The difficult training related to the product is an area of concern where improvements are required, and from an improvement perspective, the tool's setup phase needs to be made easier. From any improvement perspective, the product's price can be lowered.
We have experienced issues in updating iOS devices when we set a minimum version requirement policy, and we do not have the option to force automatic installation. As a result, the device must be supervised for updates to be applied and that should be improved. There is also no way to enforce a screen lock on end-user devices which decreases the security level of the device.
Director of Platform and Information Security at Brace Software
Real User
2022-03-08T18:57:34Z
Mar 8, 2022
Sophos Mobile is missing a lot of features that their competitors offer. This solution is outdated. Our main platform is on the MacBooks, and the integration with the Apple MacBook platform is not well designed. They haven't made any major redesign of this solution in approximately two to three years ago. This solution is offering exactly the same for too long. They are far behind the industry's latest technology. To manage the Apple devices is not that straightforward there are a lot of features the other third parties solutions are offering which Sophos Mobile is not.
They continue to work on integration with mobile device management and mobile security. They are improving the protection but I think that the capabilities still need to be enhanced.
The features of Sophos Mobile could improve. The way the system works together could be better. Additionally, the integration with other Sophos products could improve.
Senior System Engineer at a legal firm with 51-200 employees
Real User
2021-01-07T07:59:00Z
Jan 7, 2021
In terms of what could be improved, the initial configuration and setup of the environment could probably be made a little bit easier. There are so many pieces that go into it. Intune is absolutely insane and Sophos is better, but it still is a bit complex to get it all set up correctly because you need to have certain certificates for Apple in order for you to connect to their device. And then you've got to have policies for this and rules for that and it is very complicated. We eventually get there, but their wizards just keep asking you questions, "Well, I don't know what that is." It's like, "Why do I need that?" Or "Where does that come from?" It's just so much. I would like to have seen them, like several other packages I've seen, give you a set of basic rules and policies that most people use, so that in 10 minutes I could have the environment set up and have basic protection. For most of the mobile device management, you pop the box and you've got to figure out what your policy is going to be, what your rules are going to be, and what software are you going to use. Are you going to do the full phone or a container? You've got to go figure out all these things because nobody tells you anything. My experience is that even after reading manuals and trying to figure out what pieces of data go where, or checking the support website, then you go look at the wizard or the interface, and it's different. They described things differently. There's a piece of data that you need that's required that the documentation doesn't say that is supposed to go in there. And it just drives me insane when the documentation doesn't exactly match what I'm looking at on the screen.
We are looking forward to additional Patch Management, which has been announced for release in Q3-2019. We would like to see graphics showing the use of each device. It would also be helpful to have a tool for designing mobile device screens, and a tool for handling which numbers the users are allowed to use. Otherwise, we have everything we need.
Sophos Mobile is a Unified Endpoint Management (UEM) and security solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. The only UEM solution that integrates natively with a leading next-gen endpoint security platform, Sophos Mobile supports management
of Windows 10, macOS, iOS, and Android devices.
The area for improvement in Sophos Mobile is troubleshooting. They should be better at addressing issues more effectively. I have no experience with giving inspections on a mobile device.
The most important area for improvement is the mobile threat detection, especially regarding Instagram and Facebook hacks. There's a need for better protection against hackers trying to access key accounts such as bank accounts.
End users must know their devices are vulnerable rather than relying on administrators to patch them. A two-way notification system should alert both the engineer and the administrator about vulnerabilities. Sometimes, administrators manage many devices and might overlook issues, so having end users also receive notifications can help ensure that vulnerabilities are addressed more promptly. It would be helpful to have a dashboard that can be quickly exported to Excel or PDF. This dashboard should summarize activities, including usage, internet usage, vulnerabilities, threats, and patch coverage. The goal is to simplify reporting for administrators so they don’t have to sort and pick data manually. This makes it easier for management and auditors to review and assess the organization's status efficiently.
I have not faced any service issues. The known vulnerabilities have already been patched. So, I've heard that the application might have issues with other software.
For Sophos Mobile, it is difficult to get good support. I see that there are not any problems with Sophos in general because its devices are always under development, but it is difficult to keep our company aligned with the tool's latest developments over all our platforms since it is something that gets introduced in the market in a continuous mode. The product can get better if it is possible to activate the developments in the tool directly. From any improvement perspective, the support offered by the product needs to be improved. To be precise, the response time from the support team needs to be improved. The difficult training related to the product is an area of concern where improvements are required, and from an improvement perspective, the tool's setup phase needs to be made easier. From any improvement perspective, the product's price can be lowered.
There may be necessary adjustments that need to be made because we are facing certain restrictions within the work profile.
The setup should be made easier.
The product does not work well in iOS.
Setting up Sophos Mobile wasn't easy. If you configure the device incorrectly, you need to start over from scratch.
We have experienced issues in updating iOS devices when we set a minimum version requirement policy, and we do not have the option to force automatic installation. As a result, the device must be supervised for updates to be applied and that should be improved. There is also no way to enforce a screen lock on end-user devices which decreases the security level of the device.
Sophos Mobile is missing a lot of features that their competitors offer. This solution is outdated. Our main platform is on the MacBooks, and the integration with the Apple MacBook platform is not well designed. They haven't made any major redesign of this solution in approximately two to three years ago. This solution is offering exactly the same for too long. They are far behind the industry's latest technology. To manage the Apple devices is not that straightforward there are a lot of features the other third parties solutions are offering which Sophos Mobile is not.
They continue to work on integration with mobile device management and mobile security. They are improving the protection but I think that the capabilities still need to be enhanced.
The features of Sophos Mobile could improve. The way the system works together could be better. Additionally, the integration with other Sophos products could improve.
The security could be improved. It could be more secure.
In terms of what could be improved, the initial configuration and setup of the environment could probably be made a little bit easier. There are so many pieces that go into it. Intune is absolutely insane and Sophos is better, but it still is a bit complex to get it all set up correctly because you need to have certain certificates for Apple in order for you to connect to their device. And then you've got to have policies for this and rules for that and it is very complicated. We eventually get there, but their wizards just keep asking you questions, "Well, I don't know what that is." It's like, "Why do I need that?" Or "Where does that come from?" It's just so much. I would like to have seen them, like several other packages I've seen, give you a set of basic rules and policies that most people use, so that in 10 minutes I could have the environment set up and have basic protection. For most of the mobile device management, you pop the box and you've got to figure out what your policy is going to be, what your rules are going to be, and what software are you going to use. Are you going to do the full phone or a container? You've got to go figure out all these things because nobody tells you anything. My experience is that even after reading manuals and trying to figure out what pieces of data go where, or checking the support website, then you go look at the wizard or the interface, and it's different. They described things differently. There's a piece of data that you need that's required that the documentation doesn't say that is supposed to go in there. And it just drives me insane when the documentation doesn't exactly match what I'm looking at on the screen.
We are looking forward to additional Patch Management, which has been announced for release in Q3-2019. We would like to see graphics showing the use of each device. It would also be helpful to have a tool for designing mobile device screens, and a tool for handling which numbers the users are allowed to use. Otherwise, we have everything we need.