Sophos Mobile Reviews

Name: Sophos Mobile
Brand: Sophos
Rating: 3.9 (18 reviews)

3.9 out of 5

18 reviews
90% willing to recommend

241 followers

What is Sophos Mobile?

Sophos Mobile is a Unified Endpoint Management (UEM) and security solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. The only UEM solution that integrates natively with a leading next-gen endpoint security platform, Sophos Mobile supports managementof Windows 10, macOS, iOS, and Android devices.

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Sophos Mobile is the #5 ranked solution in top Unified Endpoint Management (UEM) solutions and #7 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give Sophos Mobile an average rating of 7.8 out of 10. Based on the analysis of the 18 most recent Sophos Mobile reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). Sophos Mobile is most commonly compared to Microsoft Intune: Sophos Mobile vs Microsoft Intune. Sophos Mobile is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Helped 816,406 peers since 2012

Featured reviews

Bien A.Vitorillo

IT Manager at Atlas Fertilizer Corporation

Sophos is very simple and direct to the point. I cannot recall any challenges with the deployment process. Deployment time: For a single device, it only takes two to three minutes, it also depends on the connectivity. But with a reliable connection, it takes only two to three minutes to install the software. Once installed, as long as there is an internet connection, the device can be discovered in our cloud deployment. Our network support team works on Sophos. I believe we have integrated it into our Active Directory. Deployment model: The subscription itself, Sophos Central, is already cloud-based. It's software as a service, directly from Sophos.

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Alex Clerici

System Integrator IT Manager at Tecnimex S.r.l.

For Sophos Mobile, it is difficult to get good support. I see that there are not any problems with Sophos in general because its devices are always under development, but it is difficult to keep our company aligned with the tool's latest developments over all our platforms since it is something that gets introduced in the market in a continuous mode. The product can get better if it is possible to activate the developments in the tool directly. From any improvement perspective, the support offered by the product needs to be improved. To be precise, the response time from the support team needs to be improved. The difficult training related to the product is an area of concern where improvements are required, and from an improvement perspective, the tool's setup phase needs to be made easier. From any improvement perspective, the product's price can be lowered.

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AhmedFahmy

Operatins Manager at ITF

We are working with Sophos and other products like Managed Engine, focusing on enterprise management and mobile device management solutions. We primarily use Sophos for server or endpoints. We have integrated it as a same solution We have no specific threats in mobile because we are working as…

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Valuable Features

Sophos Mobile excels in device management, synchronized security, and integration with various systems. Users appreciate its intuitive interface, asset management, and threat detection. It provides strong security features for Android devices, remote management, data protection, and central administration. Capabilities include disabling lost devices, remote data erasure, GPS tracking, application control, and phishing protection. Integration with corporate systems and cloud management enhances its value. Its comprehensive security features are highly rated, boosting user satisfaction.

"Sophos Mobile has been rated nine out of ten for security and performance."
"The most effective features for device security are the policy and management capabilities."
"The most significant features of Sophos Mobile include controlling user installations and managing features like the camera, which can be disabled or enabled."

Room for Improvement

Sophos Mobile requires improvements in patch management, initial configuration, and user interface. Updates for iOS devices and screen lock enforcement need enhancement. Security and features are also areas for development. Users face challenges with Apple products and require better integration and inventory management. Overall compatibility with different platforms and troubleshooting capabilities can be improved. Support and training require better response times, and reporting tools should be easier to use.

"The area for improvement in Sophos Mobile is troubleshooting."
"The area for improvement in Sophos Mobile is troubleshooting."
"One area that could be improved is the compatibility with all mobile platforms, including iOS and Android, especially with the older versions."

ROI

Sophos Mobile demonstrated an impressive financial return with a calculated ROI above 500%, achieving payback within the first year. Users report a 20% reduction in time and resource use, with improved staff performance and ISO 27001 certification support. Combining Sophos Mobile with other Sophos offerings enhances its investment value. However, deploying it in isolation may not be optimal. Sophos Mobile aids in reducing unproductive activities, contributing to financial savings.

Pricing

Sophos Mobile pricing is user-based rather than device-based, making it cost-effective for managing multiple devices. The pricing is considered mid-range, with options for one or two-year subscriptions. Some users find it affordable, while others rate it around six or seven on a scale of expense. Coverage typically includes maintenance and support. Discounts may apply for bulk licenses, but it may not suit smaller companies due to overall cost concerns.

"My company needs to make yearly payments for the licensing charges attached to the product."
"The product is not suitable for smaller companies because its price is high."
"It is a cost-effective solution."

Popular Use Cases

Sophos Mobile users primarily utilize it for mobile device management, cybersecurity, and data protection. They benefit from features like policy control, lost device management, encryption, tracking, and data wiping. The software is favored for securing corporate data, managing WiFi policies, and ensuring personal and work information separation. It supports easy enrollment, device control, and endpoint protection, offering administrators an efficient way to manage large numbers of mobile devices within business environments.

Service and Support

Sophos Mobile customer service offers varied experiences. Some report efficient, helpful, and prompt support, especially with critical issues. Others find the process cumbersome, requiring multiple levels before reaching expertise, with occasional delays in response. Some users have personalized assistance and dedication from vendor teams. While support is generally seen as good, improvements in response time and direct access to knowledgeable staff are suggested. Many haven't needed assistance or find support satisfactory without major issues.

Deployment

Sophos Mobile setup varies, with some users finding it straightforward and quick, taking from a few minutes to an hour. Others report complexity, especially for inexperienced users, and suggest training. Cloud-based deployment and Active Directory integration streamline the process. Automation through DEP and KME simplifies enrollment, saving administrators time. Despite being more complicated than competitors for some, a reliable internet connection aids remote deployment and central management of the client on mobile devices.

Scalability

Sophos Mobile is described as a scalable platform suitable for varying organization sizes, from small businesses to those managing hundreds of users. Opinions highlight its adaptability, especially when cloud-based, though some find scalability challenging for small to medium enterprises due to costs. Satisfaction levels are generally high, with ratings indicating moderate to excellent scalability. Users find it effective for multiple device types and manageability is often supported by dedicated team members.

Stability

Sophos Mobile is highly stable on Sophos Cloud (AWS), frequently receiving a rating of eight out of ten for stability. Users find it reliable for management but occasionally encounter enrollment issues and minor security control challenges. While most users report years of smooth use without difficulties, some mention less-than-smooth work profile experiences. Generally, users appreciate its performance but occasionally face support challenges.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos Mobile Buyer's Guide for additional reliable information.