Sophos Mobile Reviews

Sophos Mobile provided a remarkable ROI, exceeding 500% with a payback period of over 300% within the first year. Users experienced a 20% reduction in time and resource utilization and noted improved staff performance. While effective as part of a comprehensive suite, deploying Sophos Mobile alone may not be optimal. Users appreciated the security benefits and alignment with ISO 27001 certification, though acknowledged absolute security is unattainable.

Sophos Mobile pricing is generally perceived as reasonable and competitive for enterprises, with payments typically based on the number of users rather than devices. Licenses are often available through one- or two-year subscriptions, or bundled options, offering cost-effectiveness compared to market counterparts. While some users find it expensive, others view it as affordable, especially against higher-priced alternatives. Typically, enterprises appreciate managing all solutions within the Sophos console, optimizing value despite varied pricing opinions.

• "My company needs to make yearly payments for the licensing charges attached to the product."
• "The product is not suitable for smaller companies because its price is high."
• "It is a cost-effective solution."

Sophos Mobile is utilized for device management and security, protecting corporate data on mobile devices. It aids in device tracking, access control, and data wiping if devices are lost or stolen. Users manage app and data security, ensuring separation between personal and corporate data. It supports AI-driven security measures and integrates with other Sophos products, providing a comprehensive management platform for mobile cybersecurity and policy enforcement.

Sophos Mobile's customer service elicits mixed experiences. While some praise their responsiveness and efficiency, others find initial support interactions frustrating. Users report delays and describe the process as cumbersome when escalating issues. Additionally, geographical challenges affect accessibility. However, when contacted, the team resolves problems promptly, especially for critical issues, and keeps users informed. Support personnel offers personalized attention, but time to resolution varies based on issue priority. Despite some drawbacks, it's generally considered good by many.

Sophos Mobile's initial setup varies in complexity. Some find it straightforward and fast, taking as little as 20 minutes, especially with a stable internet connection. Others describe it as more challenging, citing a need for good training and integration efforts. The process involves cloud and on-device installation, which can be automated with certain integrations. Many appreciate the time-saving benefits for administrators, despite occasional registration issues and potential for errors during configuration.

Sophos Mobile effectively handles from a few to thousands of users, being highly scalable for small to medium-sized enterprises. Its cloud-based infrastructure ensures seamless expansion, though experiences vary, with some rating scalability favorably at around seven to eight out of ten. Users note its usefulness across diverse device types and acknowledge its management ease despite occasional cost concerns for SMEs. Recommendations emphasize its capacity for large numbers of mobile devices.

Sophos Mobile runs on AWS, offering outstanding performance. Users find it largely stable, scoring it about eight out of ten for stability. While the system is robust for years, some users reported occasional issues like enrollment problems and work profile concerns. End users sometimes experience minor security challenges. Despite these occasional flaws, Sophos Mobile advises on threats and is more manageable now than in the past. Integration challenges have decreased over time.