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Sophos Mobile pros and cons

Vendor: Sophos
3.8 out of 5
245 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Sophos Mobile excels in device tracking and mobile device management capabilities, making it easy to manage and secure all mobile devices.
The security features of Sophos Mobile, such as the ability to lock, erase data remotely, and disable lost or stolen devices, are highly efficient.
Features like cash mode, safe mode, and functions to control user installations, including disabling the camera, enhance the security of mobile devices.
Sophos Mobile provides valuable support for organizational needs, such as remote management and cloud-based maintenance.
Sophos Mobile is highly rated for security and performance, and offers strong customer support, which is crucial for maintaining business relationships.

CONS

Graphics showing the use of each device are lacking.
The initial configuration and setup process is complex.
Integration with other Sophos products needs enhancement.
Managing Apple devices is not straightforward, and features are lacking compared to third-party offerings.
Support is difficult to access, and resolution takes a long time.
 

Sophos Mobile Pros review quotes

BM
Sep 15, 2020
The management and enrollment process is great, and with the asset management and instant action menu, we can easily maintain and support the users.
EA
Jan 7, 2021
In terms of valuable features, we liked the lock feature, the roll-out white feature, and the find feature. I think that Sophos had a GPS locator, so you could figure out where the phone was from a GPS location.
Alex Clerici - PeerSpot reviewer
Apr 3, 2024
I like the level of interaction that the product offers with the other products in our company's environment.
Learn what your peers think about Sophos Mobile. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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BW
Mar 8, 2022
One of the most valuable features of Sophos Mobile is the Wifi password.
Ramunas Tranavicius - PeerSpot reviewer
Mar 13, 2025
The features that stand out for maintaining mobile security are compliance and the ability to install applications and configure work profiles.
MH
Feb 21, 2025
Sophos Mobile offers features like cash mode and safe mode, and allows for central management, which I find effective for device security, though it depends on the clients' needs and the types of mobile devices used.
SL
Mar 27, 2023
Sophos can block the Wi-Fi connection on a mobile device. That's one feature we wanted, but the main thing is the ability to disable the device if it's lost or stolen. We need to shut down PayPal, so it can't be used to make unauthorized purchases.
Bien A.Vitorillo - PeerSpot reviewer
Jun 13, 2024
We can easily manage the devices because it's already in the cloud. For example, if any phone that belongs to the company is lost, we can easily erase the data.
HS
Jan 4, 2023
The remote management and cloud-based maintenance features of this solution are very useful for our organization.
MS
Oct 14, 2024
The most significant features of Sophos Mobile include controlling user installations and managing features like the camera, which can be disabled or enabled.
 

Sophos Mobile Cons review quotes

BM
Sep 15, 2020
We would like to see graphics showing the use of each device.
EA
Jan 7, 2021
In terms of what could be improved, the initial configuration and setup of the environment could probably be made a little bit easier. There are so many pieces that go into it. Intune is absolutely insane and Sophos is better, but it still is a bit complex to get it all set up correctly.
Alex Clerici - PeerSpot reviewer
Apr 3, 2024
For Sophos Mobile, it is difficult to get good support.
Learn what your peers think about Sophos Mobile. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
BW
Mar 8, 2022
To manage the Apple devices is not that straightforward there are a lot of features the other third parties solutions are offering which Sophos Mobile is not.
Ramunas Tranavicius - PeerSpot reviewer
Mar 13, 2025
The technical support for Sophos Mobile requires improvement. I would rate it as five out of ten.
MH
Feb 21, 2025
There is room for improvement in Sophos Mobile's security management for endpoint security.
SL
Mar 27, 2023
Our support reps are based in the Philippines, and it's hard to connect with them sometimes. It took me about two months to resolve my issue, so it wasn't a good experience.
Bien A.Vitorillo - PeerSpot reviewer
Jun 13, 2024
The application might have issues with other software.
HS
Jan 4, 2023
We have experienced issues in updating iOS devices when we set a minimum version requirement policy, and we do not have the option to force automatic installation. This means that the device must be supervised in order for updates to be applied, which we would like to see improved.
MS
Oct 14, 2024
One area that could be improved is the compatibility with all mobile platforms, including iOS and Android, especially with the older versions.