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BeyondTrust Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
263
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (24th)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
79
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.0%, up from 2.5% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.5%, down from 14.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Fortunately, now everything is streamlined into a single, unified platform."
"The conditional access policies that we set up are very useful."
"The most valuable includes managing everything from a single console."
"I particularly appreciate the administration and security features, which can be deployed easily."
"It works well if you have a Microsoft environment."
"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"I particularly appreciate the administration and security features, which can be deployed easily."
"The ability to manage devices with different sets of policies is most valuable."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Solution has a good UI."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The product saves time."
"I like the way it can assess our system."
"It works fine, and it is largely issue-free."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"Installing Microsoft Desktop Services is straightforward."
"I like that it works. In most cases, it's predictable. You know what you get."
"It's largely stable."
"We use it to connect to the legacy system."
 

Cons

"The tool's tunnel gateway is not very good, making it an area where improvements are required."
"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."
"In future releases, I would like to see better integration with Apple products."
"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
"Intune has limited integration with non-Microsoft solutions."
"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined."
"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"One potential improvement is in the support department."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Although the learning curve is steep, the product is well-documented.​"
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"We'd like to see more integration with other vendors."
"We encounter challenges with portability, especially for users of iOS devices."
"Sometimes, the updates break the system."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"Security in the connection between us and our clients' servers is something that can be improved."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"The administrative functionality is not enough for me."
 

Pricing and Cost Advice

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"For organizations that are a Microsoft shop, the pricing is compelling."
"The pricing needs improvement."
"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."
"It's affordable for the protection it gives. There are no additional costs."
"There is a license needed to use the solution and we are on an annual license."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"The licensing is on a yearly basis."
"This product provides value for money."
"It is not the most cost effective solution on the market."
"BeyondTrust Remote Support is a very expensive product."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The cost currently according to the client is a bit high for them."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"Bomgar has a very fair pricing structure."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"I would say it's expensive as there similar products available for free."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The tool must be cheaper."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The pricing could always be improved."
"We do not have to pay for the product."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
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Top Industries

By visitors reading reviews
Educational Organization
19%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
Computer Software Company
13%
Government
9%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Bank Alfalah Ltd.
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: April 2025.
850,671 professionals have used our research since 2012.