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BeyondTrust Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
234
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Privileged Access Management (PAM) (22nd)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
77
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of January 2025, in the Remote Access category, the mindshare of Microsoft Intune is 3.7%, up from 0.1% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 3.4% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 15.7%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Himanshu-Pandey - PeerSpot reviewer
Efficient for remote access for third-party vendors
The features are common among systems, including special management, password management, and credential management. A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems. With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
BHARAT B  SHARMA - PeerSpot reviewer
Easy to set up and reliable, but needs an additional control panel
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured. There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved. We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"Autopilot is the most valuable feature."
"The most valuable feature is the policy CSPs."
"The most valuable feature for us is the security, including risk analysis and patch management."
"The Asset Management and Auto Pilot are valuable features."
"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
"I am easily able to manage devices and assets, especially laptops and desktops."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The solution is stable."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Solution has a good UI."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The most valuable feature is that it gives me full accessibility to my servers."
"The most valuable feature is performance."
"It allows employees to log on to corporate resources remotely."
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises."
"It is a stable product."
"The technical support is good."
"In terms of the valuable features, I like the profile, the new version is really good."
"The solution performs well and is easy to use."
 

Cons

"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"The solution could improve by having better integration with Apple."
"Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."
"There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune."
"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The stability could be improved."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"The product is not very scalable."
"We'd like more granular security control of the desktop services."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"We find the services are not as transparent as we would like for our integration with Citrix."
 

Pricing and Cost Advice

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
"The purchase of the product was handled by someone else."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Even if they charge a premium, they aim to provide equal value."
"The licensing is on a yearly basis."
"The licensing costs we leave up to the customer and these vary from one to another."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"We believe for the money, it is worth what you pay."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"The tool must be cheaper."
"Although not an expensive product, pricing is always something that can be improved."
"The solution has a pretty comparable pricing."
"The solution comes free with Microsoft Windows."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
One potential improvement is in the support department. Customers based in India have to wait for support staff in th...
What advice do you have for others considering BeyondTrust Remote Support?
I rate BeyondTrust Remote Support as eight out of ten. This solution is robust, and I recommend it for its efficient ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whol...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Remote Desktop Services, MS Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Bank Alfalah Ltd.
Find out what your peers are saying about BeyondTrust Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.