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Apache Guacamole vs Microsoft Remote Desktop Services comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
234
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Apache Guacamole
Ranking in Remote Access
19th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
77
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of January 2025, in the Remote Access category, the mindshare of Microsoft Intune is 3.7%, up from 0.1% compared to the previous year. The mindshare of Apache Guacamole is 4.3%, up from 2.2% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 15.7%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
reviewer2321814 - PeerSpot reviewer
A stable and open-source solution that can be used as a gateway
I'm using Apache Guacamole as a gateway The solution's USB redirection could be improved. If the machine has a USB port, I'm not able to redirect it. The solution should include FX protocol instead of RDP. I have been using Apache Guacamole for five to six years. Apache Guacamole is a pretty…
BHARAT B  SHARMA - PeerSpot reviewer
Easy to set up and reliable, but needs an additional control panel
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured. There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved. We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."
"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."
"I like that we can implement conditional access."
"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."
"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."
"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."
"I'm using Apache Guacamole as a gateway."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"It is a stable product."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The most valuable feature is the remote application access."
"It's pretty stable."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The solution is stable and reliable."
"The solution works well as a remote desktop."
 

Cons

"The add-ons must be integrated into the solution."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"It needs incorporation of Knox, ZeroTouch, etc."
"The pricing could be improved."
"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
"The product needs to upgrade itself when the server is overloaded."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
"The solution's USB redirection could be improved."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"The product is not very scalable."
"The solution should introduce a chat feature for end users."
"We face frequent disconnections."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"The administrative functionality is not enough for me."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"I would say it's expensive as there similar products available for free."
 

Pricing and Cost Advice

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"The E5 license is expensive."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"The price could be better."
"Pricing can be improved."
Information not available
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"The cost of the solution is low."
"We do not have to pay for the product."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"The solution comes free with Microsoft Windows."
"The solution is overly expensive."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
6%
Manufacturing Company
14%
Computer Software Company
11%
Government
10%
Comms Service Provider
8%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Apache Guacamole?
I'm using Apache Guacamole as a gateway.
What needs improvement with Apache Guacamole?
The solution's USB redirection could be improved. If the machine has a USB port, I'm not able to redirect it. The sol...
What advice do you have for others considering Apache Guacamole?
We are using the latest version of Apache Guacamole. Only one administrator is required to manage the solution. Overa...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whol...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services, MS Remote Desktop Services
 

Learn More

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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Bank Alfalah Ltd.
Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: January 2025.
831,158 professionals have used our research since 2012.