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Microsoft Remote Desktop Services vs VMware Workstation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Microsoft Remote Desktop Services is efficient and feature-rich but expensive, appreciated for task management and problem-solving, not revenue-generating.
Sentiment score
1.0
VMware Workstation enhances cost savings, enabling efficient application testing and integration, resulting in improved job performance and satisfaction.
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
System Engineer, Grid Software MEA at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
4.0
Microsoft Remote Desktop Services customer service experiences vary widely, with issues in responsiveness and documentation quality impacting user satisfaction.
Sentiment score
2.9
VMware Workstation's customer service is mixed, with varying responsiveness and reliance on community resources after HP acquisition.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Sr. Compliance Analyst at a computer software company with 51-200 employees
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
Cloud Ops Lead at a tech vendor with 1,001-5,000 employees
On a scale of one to 10, I would rate their support or customer service a two or three since they never did anything.
Director of IT at a comms service provider with 1,001-5,000 employees
The documents provided for Workstation were not hard to understand.
Owner at Inforex
It's a very special way of working with VMware Workstation.
Owner at Secacon Gygli Engineering LLC
 

Scalability Issues

Sentiment score
6.3
Microsoft Remote Desktop Services is scalable but may face complexity and cost challenges, especially in larger deployments.
Sentiment score
6.7
VMware Workstation is versatile, supporting multiple VMs, though opinions vary on scalability for larger operations and single installations.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
Cloud Ops Lead at a tech vendor with 1,001-5,000 employees
My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more.
CEO & Owner at Mono AS
VMware Workstation is scalable enough for larger companies, though it requires some skills.
Owner at Inforex
 

Stability Issues

Sentiment score
7.9
Microsoft Remote Desktop Services is highly stable and reliable, with occasional disconnections but generally consistent daily performance.
Sentiment score
7.8
VMware Workstation is highly reliable, with improved stability post-v6, though minor virtual network issues may occur in specific scenarios.
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
 

Room For Improvement

Users report Microsoft Remote Desktop Services needs better integration, security, cross-platform capabilities, improved UI, and performance enhancements.
VMware Workstation needs performance, usability, and cost improvements, enhanced stability, better documentation, and streamlined integration and scalability.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
Cloud Ops Lead at a tech vendor with 1,001-5,000 employees
On macOS, we sometimes experience keyboard connectivity issues.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
technology consultant at Bank of America
Eventually, we had to get some licenses with Broadcom, and all the costs went up dramatically.
Director of IT at a comms service provider with 1,001-5,000 employees
We faced challenges with backup due to limitations in the free version, requiring us to switch to a paid version.
Owner at Inforex
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
 

Setup Cost

Microsoft Remote Desktop Services offers fair pricing with flexible licensing, though additional costs can arise from complex client access licensing.
VMware Workstation is pricey but offers integration benefits with cost-saving opportunities through sales and varies by user needs.
These licenses are not cheap, as they add up in cost.
Chief Technology Officer at a computer software company with 11-50 employees
I understand it can get quite expensive and also complex to manage these different licenses.
Cloud Ops Lead at a tech vendor with 1,001-5,000 employees
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.
Sr. Compliance Analyst at a computer software company with 51-200 employees
 

Valuable Features

Microsoft Remote Desktop Services offers secure, reliable remote access, easy setup, centralized management, and seamless integration with Microsoft platforms.
VMware Workstation offers user-friendly virtualization, multi-OS operation, and superior testing flexibility, outperforming alternatives like Oracle VirtualBox.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Technology Consultant at a tech vendor with 10,001+ employees
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
AWS Architect at a tech vendor with 10,001+ employees
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
technology consultant at Bank of America
VMware Workstation works correctly and has more features compared to Oracle VirtualBox.
Owner at Inforex
VMware will just create a new machine immediately if we have a problem.
Director of IT at a comms service provider with 1,001-5,000 employees
Simply being able to run several Windows PCs with different development environments has had the largest impact on our operational efficiency.
Owner at Secacon Gygli Engineering LLC
 

Categories and Ranking

Microsoft Remote Desktop Se...
Ranking in Virtual Desktop Infrastructure (VDI)
5th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
86
Ranking in other categories
Remote Access (3rd)
VMware Workstation
Ranking in Virtual Desktop Infrastructure (VDI)
2nd
Average Rating
8.8
Reviews Sentiment
5.7
Number of Reviews
57
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Microsoft Remote Desktop Services is 5.9%, down from 7.2% compared to the previous year. The mindshare of VMware Workstation is 12.0%, down from 16.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
VMware Workstation12.0%
Microsoft Remote Desktop Services5.9%
Other82.1%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 1,001-5,000 employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.
GC
Director of IT at a comms service provider with 1,001-5,000 employees
Creating and destroying test machines has simplified our operations and reduced manual recovery time
The Snapshot feature has helped with workflows by allowing us to more easily reconstruct something if we lose it or need it. We've been making Snapshots on a consistent basis, mainly of servers. The VX Rail has worked effectively because we can create machines as we need them. It's helpful for resetting and has helped with our operations because I had set up failover servers on Vertex, but we don't have to do that anymore since VMware will just create a new machine immediately if we have a problem. We're doing our domain servers on there, and we've been very happy with that. We appreciate that we can create machines simply to test things out and then destroy them. I use it for a test machine for checking emails, so if the email has a virus in it, we can just destroy the machine and create a new one. We're slowly moving into the VMware environment, although the pricing with Broadcom has been a disaster.
report
Use our free recommendation engine to learn which Virtual Desktop Infrastructure (VDI) solutions are best for your needs.
883,896 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
Comms Service Provider
11%
Computer Software Company
9%
University
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise16
Large Enterprise34
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise15
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved because when I am connected to a larger screen like an external monitor, the window for remote desktop is not able to fill the screen entirely bu...
Which VMware solution would you go with - Workstation or vSphere?
VM Workstation’s setup is so easy, you can use it almost instantly, it works well with Windows and Linux. We like VM Workstation primarily to test environments to determine how well a solution will...
What do you like most about VMware Workstation?
The product is stable, very easy to deploy, easy to use, easy to configure, and easy to set up.
What needs improvement with VMware Workstation?
The product's integration capabilities are an area with certain shortcomings where improvements are required.
 

Also Known As

Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Bank Alfalah Ltd.
Akademiska Hus
Find out what your peers are saying about Microsoft Remote Desktop Services vs. VMware Workstation and other solutions. Updated: March 2026.
883,896 professionals have used our research since 2012.