We performed a comparison between LogMeIn Rescue and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Has an easy way to remote on to a remote computer without having prior access to it."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The quality of the call and the quality of the sharing have been excellent."
"I am satisfied with TeamViewer, and its performance."
"From my perspective, the most important is the login."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"TeamViewer has a good interface."
"The most valuable feature of TeamViewer is user-friendliness."
"It's a user-friendly product."
"TeamViewer is stable."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"The business interface is clunky and not well-documented."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, LogMeIn Central, VNC Connect and LogMeIn Pro, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and N-able Take Control. See our LogMeIn Rescue vs. TeamViewer report.
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