LogMeIn Central vs LogMeIn Rescue comparison

"I like being able to dial in and transfer files for updates."

"​The initial setup was simple."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"Has an easy way to remote on to a remote computer without having prior access to it."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"It works with different operating systems, I can connect to a PC or Mac."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The solution is expensive as hell."

"They should provide intermediate device limit options for the users."

"Our clients are having issues with printing."

"I do not like the antivirus."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"​The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The solution's price is reasonable."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It really is an expensive product for me.​"

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"The pricing is a little on the higher side, though.​"

"It's definitely worth the value."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"​The rescue model is licensed by user."

"Look at the different plans they have. Do not pay for a plan you do not need.​"