LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #9 in RMM , with an average rating of 10.0, and holds a 4.5% mindshare in the category. LogMeIn Rescue is ranked #16 in VUS , with an average rating of 9.0, and holds a 2.8% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

819 Views
523 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

2,010 Views
1,255 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (9th)

LogMeIn Rescue

Average Rating

9.0

Number of Reviews

Ranking in other categories

Remote Access (16th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 4.5%, down 4.7% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 2.8% mindshare, down 3.1% since last year.

Remote Monitoring and Management (RMM)

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Jun 27, 2023

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I have called for help to their technical support, and they have been extremely helpful."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"The initial setup was simple."

"Using the product, we provide a quicker response when supporting customers."

More LogMeIn Central pros

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

More LogMeIn Rescue pros

Cons

"I do not like the antivirus."

"They should provide intermediate device limit options for the users."

"Our clients are having issues with printing."

"It is easy to get locked out, which is something that needs to be improved."

"The initial load is terribly slow and often has delays with the login page loading."

"There are some screens that are just ugly and difficult to manipulate."

"It's not really a true RMM product but more of just a remote access."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

More LogMeIn Central cons

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"They need to improve their technical support."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

More LogMeIn Rescue cons

Pricing and Cost Advice

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It really is an expensive product for me."

"Coming from where it was free, it's getting to be expensive."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

More LogMeIn Central pricing and cost advice

"The rescue model is licensed by user."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It's definitely worth the value."

"The pricing is worth the value."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Look at the different plans they have. Do not pay for a plan you do not need."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

University

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

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Compared 11% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 11% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 37% of the time

TeamViewer vs LogMeIn Rescue

Compared 15% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 14% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 9% of the time

Splashtop Remote Support vs LogMeIn Rescue

Compared 4% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

LogMeIn Central

October 2024

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Buyer's Guide

LogMeIn Rescue

October 2024

Download LogMeIn Rescue product report

Learn More

LogMeIn

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2024

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.