LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #9 in RMM , with an average rating of 10.0, and holds a 4.8% mindshare in the category. LogMeIn Rescue is ranked #12 in VUS , with an average rating of 9.0, and holds a 2.7% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

807 Views
505 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,792 Views
1,139 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: December 2024).

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2024

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (9th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (12th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 4.8%, up 4.9% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 2.7% mindshare, down 3.2% since last year.

Remote Monitoring and Management (RMM)

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like being able to dial in and transfer files for updates."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"The initial setup was very easy."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

More LogMeIn Central pros

"The time it takes to troubleshoot one of our users is cut significantly."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

More LogMeIn Rescue pros

Cons

"Do not use the technical support."

"The initial load is terribly slow and often has delays with the login page loading."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The solution is expensive as hell."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It's not really a true RMM product but more of just a remote access."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"I do not like the antivirus."

More LogMeIn Central cons

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"They need to improve their technical support."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

More LogMeIn Rescue cons

Pricing and Cost Advice

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It really is an expensive product for me."

More LogMeIn Central pricing and cost advice

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The pricing is worth the value."

"It's definitely worth the value."

"The rescue model is licensed by user."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

University

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

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Compared 16% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 11% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 11% of the time

TeamViewer Tensor vs LogMeIn Rescue

Compared 4% of the time

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Product Reports

Buyer's Guide

LogMeIn Central

January 2025

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Buyer's Guide

LogMeIn Rescue

January 2025

Download LogMeIn Rescue product report

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Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

December 2024

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