LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #9 in RMM , with an average rating of 10.0, and holds a 4.4% mindshare in the category. LogMeIn Rescue is ranked #12 in VUS , with an average rating of 9.0, and holds a 2.0% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

779 Views
478 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,741 Views
1,081 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: February 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

February 2025

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Helped 838,713 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (9th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (12th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 4.4%, down 4.9% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 2.0% mindshare, down 2.3% since last year.

Remote Monitoring and Management (RMM)

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was very easy."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"It allows you to transfer along with many other functions."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

More LogMeIn Central pros

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"Ability to save a permanent remote connection, hold, and/or transfer."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."

More LogMeIn Rescue pros

Cons

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"I do not like the antivirus."

"The solution is expensive as hell."

"They should provide intermediate device limit options for the users."

"Our clients are having issues with printing."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"It is easy to get locked out, which is something that needs to be improved."

More LogMeIn Central cons

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

More LogMeIn Rescue cons

Pricing and Cost Advice

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"Coming from where it was free, it's getting to be expensive."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It really is an expensive product for me."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

More LogMeIn Central pricing and cost advice

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"Look at the different plans they have. Do not pay for a plan you do not need."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It's definitely worth the value."

"The pricing is a little on the higher side, though."

"The pricing is worth the value."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

11%

University

Manufacturing Company

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

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Compared 10% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 10% of the time

Microsoft Configuration Manager vs LogMeIn Central

Compared 9% of the time

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Compared 30% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 12% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 10% of the time

TeamViewer Tensor vs LogMeIn Rescue

Compared 5% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

LogMeIn Central

February 2025

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Buyer's Guide

LogMeIn Rescue

February 2025

Download LogMeIn Rescue product report

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

February 2025

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