LogMeIn Central vs LogMeIn Rescue comparison

"Provides remote access, allows me to get inside our network to be able to fix problems."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"It allows you to transfer along with many other functions."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"​The initial setup was simple."

"​The initial setup was pretty straightforward."

"I like being able to dial in and transfer files for updates."

"Ability to save a permanent remote connection, hold, and/or transfer."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"It is very straightforward to set up, use, install, and transfer sessions."

"​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"There are some screens that are just ugly and difficult to manipulate."

"The initial load is terribly slow and often has delays with the login page loading."

"Our clients are having issues with printing."

"It is easy to get locked out, which is something that needs to be improved."

"Sometimes it just fails to load."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"They need to improve their technical support."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"The solution’s pricing could be improved."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​"

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It really is an expensive product for me.​"

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"Coming from where it was free, it's getting to be expensive."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"​The rescue model is licensed by user."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"The pricing is a little on the higher side, though.​"

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"Look at the different plans they have. Do not pay for a plan you do not need.​"