LogMeIn Central vs LogMeIn Rescue comparison

"I have called for help to their technical support, and they have been extremely helpful."

"Using the product, we provide a quicker response when supporting customers.​"

"Unattended remote assistance."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"The time it takes to troubleshoot one of our users is cut significantly."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The initial load is terribly slow and often has delays with the login page loading."

"Do not use the technical support."

"It is easy to get locked out, which is something that needs to be improved."

"There are some screens that are just ugly and difficult to manipulate."

"The solution is expensive as hell."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The solution’s pricing could be improved."

"​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?"

"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"Coming from where it was free, it's getting to be expensive."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The solution's price is reasonable."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The pricing is worth the value."

"The pricing is a little on the higher side, though.​"

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"​The rescue model is licensed by user."

"It's definitely worth the value."

"Look at the different plans they have. Do not pay for a plan you do not need.​"

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."