Information Technology Specialist at Allegheny Coupling
Real User
Top 5
2023-06-27T13:45:45Z
Jun 27, 2023
They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
Support Technician at a non-profit with 1-10 employees
Real User
2021-12-09T22:51:00Z
Dec 9, 2021
While I am not in charge of the finances, I do know that the solution is expensive as hell. This is a very unpleasant point. We are charged a lot of money and are a non-profit working with other non-profits. Having to spend so much money on remote access is what I consider a necessary evil. I advise one to focus his energy on negotiating the licensing fees.
Associate Director of Information Technology at a computer software company with 51-200 employees
Real User
2021-11-30T20:58:34Z
Nov 30, 2021
Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model. Its billing is confusing because you get different numbers all the time.
Senior I.T. Consultant at a consultancy with 11-50 employees
Consultant
2021-09-08T20:36:47Z
Sep 8, 2021
Our clients are having issues with printing. There seems to have been a bug or a glitch. We last saw this problem a little bit last year, but seems to have resolved itself, we haven't seen it anymore.
I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool :-) ], and others. But I think it’s an oversight, on my part, that I didn’t consider LogMeIn as an RMM tool for some current projects. I’m going to give LogMeIn a fair shake going forward. One of the items I’d like to see is a robust API, like ConnectWise has – I assume there is one. All in all, I think anyone looking for an RMM solution, should give LogMeIn a good look, as I was previously very satisfied with the product(s).
They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
While I am not in charge of the finances, I do know that the solution is expensive as hell. This is a very unpleasant point. We are charged a lot of money and are a non-profit working with other non-profits. Having to spend so much money on remote access is what I consider a necessary evil. I advise one to focus his energy on negotiating the licensing fees.
Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model. Its billing is confusing because you get different numbers all the time.
Our clients are having issues with printing. There seems to have been a bug or a glitch. We last saw this problem a little bit last year, but seems to have resolved itself, we haven't seen it anymore.
I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool :-) ], and others. But I think it’s an oversight, on my part, that I didn’t consider LogMeIn as an RMM tool for some current projects. I’m going to give LogMeIn a fair shake going forward. One of the items I’d like to see is a robust API, like ConnectWise has – I assume there is one. All in all, I think anyone looking for an RMM solution, should give LogMeIn a good look, as I was previously very satisfied with the product(s).
It is easy to get locked out, which is something that needs to be improved.
Client setup.
The price needs improvement. It is ridiculously expensive now, and no features have really changed.